Trisha T Reece

**** ******** **.

Manteca, CA *5337

408-***-****

Customer Service and Banking professional with more than 10years of

providing exceptional service to the organization and its faithful

customers. Experience in all departs of financial institutions and

their Management. Created and implemented procedures for

organizational day to day functions. As well created and implemented

sales procedures and strategies to achieve organizational goals each

year. Highly effective supervising and interpersonal skills.

Experience: Star One Credit Union February 2006-

Current

Sunnyvale, CA

Call Center Representative III

Answers or obtains answers to member questions regarding their

accounts, loans and/or credit union products and services.

Resolves escalates and member complaints. Assist members

with transactions and service issues over the phone related

to all areas of credit union. Assist card service

representatives with Vis Processes, basic adjustments, and

disputes. Assist department management with call center

responsibilities, provides back up to assistant manager in

supervising, and training call center staff. A member of the

Credit Union Train & Developing department.

Comerica March 2005 -

January 2006

San Jose, California

Customer Service Representative

Sales Coordinator for branch goals, All Teller functions, Initiate

wire transfers and account research, Vault Administrative

Duties, New account and IRA openings, Assisted with legal

opening and closing special needs accounts

World Savings & Loan Dec. 2001 - March 2005

San Jose, California

Customer Service Supervisor

All Teller functions, All CSR functions, Open & maintained

IRAs, Assisted with legal opening and closing

special needs accounts, Vault Administrative Duties, Safe

Deposit Box records and maintenance, Sales Coordinator for

branch goals, implemented new hire training procedures, all

new hire training, assist manager with HR duties and branch

employee's yearly reviews

Education: Lockheed Martin Supervisory & Management Skills Program

Graduated and received certificate in November 2011

Central County Occupational Center

Certificate received in June 1998 for Administrative

Assistant

Special Skills: Microsoft Office; Microsoft Excel; Microsoft Windows;

Power Point; Inter-personal skills including customer

relations, customer service; training, recruiting and

interviewing. Assisting to improve associates' sales

techniques.

References: Available upon request.

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