Customer Service Sales
Resume:
Trisha T Reece
Manteca, CA *5337
Customer Service and Banking professional with more than 10years of
providing exceptional service to the organization and its faithful
customers. Experience in all departs of financial institutions and
their Management. Created and implemented procedures for
organizational day to day functions. As well created and implemented
sales procedures and strategies to achieve organizational goals each
year. Highly effective supervising and interpersonal skills.
Experience: Star One Credit Union February 2006-
Current
Sunnyvale, CA
Call Center Representative III
Answers or obtains answers to member questions regarding their
accounts, loans and/or credit union products and services.
Resolves escalates and member complaints. Assist members
with transactions and service issues over the phone related
to all areas of credit union. Assist card service
representatives with Vis Processes, basic adjustments, and
disputes. Assist department management with call center
responsibilities, provides back up to assistant manager in
supervising, and training call center staff. A member of the
Credit Union Train & Developing department.
Comerica March 2005 -
January 2006
San Jose, California
Customer Service Representative
Sales Coordinator for branch goals, All Teller functions, Initiate
wire transfers and account research, Vault Administrative
Duties, New account and IRA openings, Assisted with legal
opening and closing special needs accounts
World Savings & Loan Dec. 2001 - March 2005
San Jose, California
Customer Service Supervisor
All Teller functions, All CSR functions, Open & maintained
IRAs, Assisted with legal opening and closing
special needs accounts, Vault Administrative Duties, Safe
Deposit Box records and maintenance, Sales Coordinator for
branch goals, implemented new hire training procedures, all
new hire training, assist manager with HR duties and branch
employee's yearly reviews
Education: Lockheed Martin Supervisory & Management Skills Program
Graduated and received certificate in November 2011
Central County Occupational Center
Certificate received in June 1998 for Administrative
Assistant
Special Skills: Microsoft Office; Microsoft Excel; Microsoft Windows;
Power Point; Inter-personal skills including customer
relations, customer service; training, recruiting and
interviewing. Assisting to improve associates' sales
techniques.
References: Available upon request.
Contact this candidate