Customer Service Manager/PBX /Admitting Receptionist

A goal-oriented and results-driven professional with proven

strengths in multiple facets of Administrative Assistance and

IAW Office Management.

THA ADAMS

13960

Hillcroft St Hiawatha is a highly energetic, dedicated and technically skilled business professional with a versatile

#1933

administrative support skill set developed through experience in various roles such as a store manager,

Houston, TX

administrative assistant, a case worker and receptionist. Stellar communication and facilitation skills with

77085

(Cell : (832) the flexibility provide quality customer service and patient care at all time with the ability to work

891-5019

independently if necessary. Expertise in resolving employer challenges with innovative solutions,

****@***.***

implementing systems and process improvements; increasing efficiency, and strong front-office

management skills in order to provide patients with the top-notch services.

EMPLOYMENT HISTORY

Admitting Receptionist– Houston Orthopedic & Spine

Hospital – Oct. 2013- Present

Responsible for greeting incoming patients, distributing

paperwork, entering in pertinent information, including

insurance and demographic, and handling the processing of

insurance.

Provides general assistance to all levels of staff.

Duties:

reas of

xpertise

• Handle inquiries and patient intake.

ecruitment

• Maintain updated bed ability and facility services information.

Employee

• Ensure all papers are properly filled out and input into system.

Relations

• Maintain daily schedules.

erformance

•

anagement Enter and verify that all patient demographics and billing information correctly entered/verified at

tion & On- time of check in.

Boarding • Process encounters daily for and balance to co-payments.

Accounts • Collect balances due at time of check in.

e/Receivabl • Direct patients to relevant areas of building.

e • Answer phones.

Processing

• Assign patients to room.

Training &

• Obtain signed statements.

velopment

• Store patients' valuables.

Retail Sales

• Record payments.

nue Growth

• Perform tours.

• Keep admission desk clean and organized.

• Perform insurance data entry.

• Contact nurses and doctors about surgeries and meetings.

CASE WORKER/ Glen Shire Village March 2010 -

CHILD CARE Ross Dress For March 2006 – Oct.

GIVER Less 2014

STORE Express Inc. Dec. 2006 - Oct.

MANAGER Renu Herb 2007

MANAGER IN Dec. 1999 - June

TRAINING 2006

RECEPTIONIST/

SALES

MANAGER

KEY SKILLS

AND

COMPETENCIE

S

• Able to analyze information quickly and use it to make

robust decisions.

• Expert in both HR and commercial issues, and takes a

professional approach.

• Focused on delivering best possible results for the

organization, and shows determination, resourcefulness

and a sense of purpose in achieving this.

• Leads by example.

• Seeks out new ways to support the development of the

organization

• Managing structural change

• Ensuring the organization’s workforce, culture, values and

environment will enable it to meet goals and perform well

• Office Management/Payroll the future.

in

• Spreadsheets & Reports

• Filing & Data Entry

• Retention

• Operations

• Lead Development

• Records & Database Management

• Scheduling & Calendar Management

Computer Software & Skills

MS Office Suite ( Word, Excel, Outlook, PowerPoint, Publisher)

People Soft

QuickBooks

Various in-house systems

ACADEMIC QUALIFICATIONS

Houston Community College

Education Level: 1 year college, technical or vocational school

Contact this candidate