Active Directory Technician
Resume:
Jimmy Pham
Richmond, TX 77407
Cell: 832-***-****
Email: *******@*****.***
Summary
I’m dedicated and highly energetic person who thrives in fast paced environment.
Comfortable operating in a wide range of Microsoft platform environments and the ability to
explain complex processes in simple terms for end users, proactive in identifying and
resolving critical systems and network issues.
Core Strengths
Operating Systems: XP, Vista, 7, 8 and Enterprise Platform
Networks: Active Directory, TCP/IP, NTFS file system and Wireless networking.
Work Experience
Transocean – Houston, TX
Desktop Support – October 2014 – Present
• Demonstrated ability to provide user support by means of remote
access tools, desk side visit, phone and email.
• Profound ability to follow instructions and finish work assignment in a
timely manner.
• Assist with CSC Support line
• Create and assign tickets using Service Now to assign to the
appropriate groups.
• Performed diagnostics and troubleshooting of system issues,
documented help desk tickets/resolutions and maintained equipment
inventory lists.
• Imaged laptops and desktops for upgrade to end user.
• Assists team members with side projects.
• Troubleshoot end user with any issues including printers, Microsoft
Outlook, Cisco VPN and Symantec Endpoint Protection
Catlin Insurance – New York City, NY, Atlanta, GA, Scottsdale, AZ
Office Move Support Technician – April 2014 – October 2014
• Supported technical aspects of office moves including network, server,
phones, desktop and polycom video conferencing.
• Supported meetings with program manager and local vendors to ensure
continuity for end users.
• Tested IP 7000 audio conferencing systems.
• Utilized SCCM to create and deploy images on desktops and laptops.
• Successfully tested network ports after troubleshooting connectivity
issues due to move.
• Provided bubble support to capture after move connectivity, hardware
and software issues.
BP – Houston, TX
Desktop Support Technician - December 2012 – March 2014
Provided and resolved Dell desktops, laptops, printers support for end user
•
after deployment.
Support and troubleshoot issues with application and configuration either
•
through remote session, email, phone, or desk side visit to users.
Deploy Windows 7 using Lite Touch Installation.
•
Participate in equipment adds/moves/changes.
•
Migrated user profiles and data with PCT tools to the network data share
•
of availability.
Use SharePoint server with all daily functions and activities.
•
Work with development and tester to trouble-shoot and resolve software
•
deployment issues.
Installed software for BP laptop for contractors’ machine to virtual voyager
•
mode.
Make changes with passwords, unlock accounts, add member groups, and
•
removed PC name from Active Directory.
Meet clients after migration deployment to do follow up.
•
Worked with over 2000 corporate users migrating from Windows
•
XP/Office 2003 to Windows 7/Office 2010.
Desk side visit for VIP and Executive Level employee as per special
•
requests for migration.
Perform an average of 6 to 8 migrations a day.
•
FullBar – Houston, Tx
Cell Phone/Computer Repair Technician - January 2008 – November 2012
• Examined mobile phone and smartphone unit sent for repair and observe
operation until initial diagnosed is made.
• Re-install operating systems and reboot to check problem still recurs.
• Open, disassemble and conduct further troubleshooting of parts with
electronic hand tools and testers.
• Document all work and parts replaced for billing purposes.
• Advise clients on progress of troubleshooting and attach initial cost
estimates when needed.
• Strong computer proficiency, both software, hardware, and peripherals
devices used in repair of mobile phone.
• Observe regular work timetables to obtain optimum work productivity.
• Effective hard drive maintenance that includes spy ware removal and data
backup.
• Resolved software conflict issues.
• Installed hardware and software components.
• Troubleshoot software issues from virus and spyware, to running a
recovery CD to bring computer hardware back to factory settings.
• Diagnosed and replaced defective power supplies, RAM, video cards,
sound cards and external peripherals components.
• Call customers after repairs are done to do a follow up on customer’s
feedback.
Details of Academic Qualifications:
• Bachelor Degree Computer Information System
Baton Rouge Community College
Professional Training
• University of Houston - AutoCAD 2007 Applied Business and Technology
Contact this candidate