Human Resources Customer Service
Resume:
MICHAEL D. PATSOS
Hudson, NH 03051 ********@*****.***
www.linkedin.com/in/mikepatsos
SUMMARY
A Human Resources/Organizational Development Executive with over 25 years of global
experience in strategic organizational change management and human resources consulting.
Significant change management expertise during high growth/decline periods, specifically
managing several mergers and acquisitions. Proven track record in collaborative management and
integration of varied cultural and organizational divisions resulting in significantly improved
business metrics.
EXPERIENCE
PATSOS AND ASSOCIATES 2011-present
President and CEO
Human Resources and Management Consultants focusing on small-medium sized companies.
Services include merger/acquisition consulting, leadership assessment, performance management
systems, compensation programs, and organizational assessment systems.
VUTEk (A business unit of efi) 2008-2011
The market-leader in superwide digital inkjet printers and inks that cater to mid-to-high-
end specialty print shops including billboard, banner and graphic screen environments,
large sign shops and commercial photo labs.
Senior Partner, Human Resources
Directed all H.R. functions for world-wide business unit of 385 employees in a diverse
design, engineering and manufacturing model.
Managed all organizational change efforts surrounding the outsourcing of VUTEk U/V
and solvent ink production activities. Successes included employee communication and
engagement, delineation of job relocation and elimination efforts, retention programs
during the 9 month transition, and organization-wide communication and employee
relations interventions regarding ALL outsourcing efforts at VUTEk.
Conducted yearly employee survey assessing perceptions of various organizational
change initiatives (outsourcing, reorganizations, acquisitions). Designed and
implemented various initiatives based on feedback to survey resulting in a 35% YOY
increase in employee engagement scores.
Designed key leadership competency models to recruit executive candidates for the
business unit. Instrumental in the hiring of new G.M., V.P. Marketing, V.P. Operations,
and V.P. Engineering in 12 months. Used competency model to guide executive team
through the leadership of several large-scale organizational change efforts.
Managed several R.I.F. events. Trained all management on processes and culturally
accepted modes of employee release. Managed all communication efforts to retained
employees.
Patsos
Directed all staffing efforts business-unit wide. Yearly average cost-per-hire =
$2,527.00. Yearly average time-to-fill openings = 27 days.
Designed and implemented career ladder program in engineering, including progression
charts and competency/behaviorally-based job descriptions. Behaviorally –based
interviewing program designed upon this completion for engineering.
ROCKINGHAM CONSULTING PARTNERS, Inc. 2006-2008
President and C.E.O.
Human Resources and Management Consultants focusing on small-medium sized companies.
Services include merger/acquisition consulting, leadership assessment, performance management
systems, compensation programs, and organizational assessment systems.
WebCT, Inc., Lynnfield, MA 2000 – 2006
World leading provider of e-learning and CMS software and services.
Vice President, Human Resources
As a strategic member of the executive team, designed and managed all aspects of the
Human Resources function, including staffing, organizational design, compensation
and benefits, legal compliance, training and development, and office services for 300
employees internationally.
Contributed as a key player in the assessment and execution of Blackboard, Inc.’s acquisition
of WebCT. Participated in all phases of due diligence, anti-trust assessments, organizational
integration, and resulting downsizing of WebCT operations and personnel globally.
Contributed as active participant at Board of Director meetings.
Advised management on organizational impact of business strategies, programs and
planning on world-wide level.
Successfully managed 278% headcount growth internationally over 11 months.
Developed and executed staffing policies globally.
Designed and managed employee start-up subsidiaries in France, Germany, Netherlands,
China and Spain in order to expand global presence. Managed all Human Resources
functions in 8 countries.
Developed and implemented company policies, tailored to each international presence while
maintaining corporate culture, local culture and local legal adherence issues.
Designed and implemented executive, non-executive and sales variable compensation plans.
Designed and implemented “upward” leadership assessment program, resulting in personal
career development plans for the sales organization.
Designed and conducted management and employee training programs (e.g., performance
management and appraisal writing, conflict resolution, sexual harassment, interview training,
etc.).
Patsos
DATA GENERAL CORPORATION, Westboro, MA 1997-2000
Director, North America Human Resources
Reported to Sr. Vice President, Worldwide Aviion Division. Directed all o.d., staffing, and
generalist activities for over 2000 clients accounting for $1.5 billion in revenue contribution.
Provided full spectrum of Human Resources consulting services globally. Clients included
over 2,000 sales, service, marketing, and R&D organizations.
Facilitated the reorganization of channel/VAR client group from a functional alignment to a
geographical and vertical partnership alignment. Resulted in net -new revenue recognition of
over $45 million.
Designed and implemented various management training programs.
Designed and implemented retention and recruiting intervention for Microsoft NT certified
pre-sales service and systems integration personnel. Results included 32% decline in
regretted turnover and 50% increase in offer acceptance.
SILICON GRAPHICS, Inc., Hudson, MA 1994-1997
Area Human Resources Manager
Managed all human resources and general management consulting programs
Lead human resources consultant during SGI’s acquisition of Cray Research, Inc.
SUN MICROSYSTEMS, INC., Chelmsford, MA 1992-1994
Human Resources Manager
Managed all human resources, training, and o.d. services in a highly leveraged manufacturing
environment. Six direct reports.
Directed all human resource activities to successfully achieve the sale of east -coast
manufacturing operation to outside party.
BULL WORLDWIDE INFORMATION SYSTEMS, Billerica, MA 1988-1992
Organizational Development Consultant
International experience in the design and implementation of large-scale organizational change
programs.
Designed, implemented and managed cross-functional product delivery teams on a global
basis. Facilitated group dynamics, empowering teams to achieve up to 40% time -to -market
improvements.
PRIME COMPUTER CORPORATION, Bedford, MA 1984-1988
Senior Human Resources Representative
Patsos
FULL TIME DURING GRADUATE SCHOOL
FIRST DATA RESOURCES, INC., Omaha, NE 1983-1984
Personnel Manager
KESSLER, KENNEDY AND ASSOCIATES, Omaha, NE 1982-1983
Management Consultant
CITY PERSONNEL DEPARTMENT, Omaha, NE 1980-1982
Personnel Specialist
EDUCATION
M.S., Industrial/Organizational Psychology, University of Nebraska, 1981
B.A., Psychology, University of New Hampshire, 1979 (magna cum laude, Phi Beta Kappa)
REFERENCES
Available upon request
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