Customer Service Sales Executive

SHANICE PAULA M. BERNARDO

Blk* Lot* Phase* St. Ignatius St.,

Rocka Village II, Tabang, Plaridel, Bulacan

Mobile number: 090********

Email Address: ************@*****.***

CAREER OBJECTIVE

To pursue a position in a well established organization that will lead me to a lasting relationship

and share my learning and capabilities in the field of Business and Tourism Industry.

EDUCATIONAL BACKGROUND

2009 – 2013 St. Paul University Manila

Bachelor of Science in Tourism

Program Chairperson List (First semester, 2012-2013)

Galileo First Class (Aug 2012) – Passed

Amadeus E-learning Reservation Essentials (Oct 2012) –Passed

2006 – 2009 St. Paul College – Bocaue, Bulacan

WORK EXPERIENCE

May 2013 – present Amadeus Marketing Philippines Inc.

Administration Support Staff – Purchasing

Developed relationships with the different suppliers of office

equipment and supplies for the company and travel agencies

under it

Updated the business case template for the reference of the

pricelist of the equipment

Facilitated increased productivity by performing general clerical

support

Performed secretarial support duties including telephone

operating, typing, file updating and data entering

INTERNSHIP PROGRAMS

Jan – Feb 2013 Cebu Pacific Air

Assisted passengers in terms of self–service check in, baggage

tags etc.

Ensured quality customer service and satisfaction by resolving

passengers issues and disputes

Oct – Dec 2012 Rajah Travel Corporation

Documented and prepared travel kits (e-tickets, meal stubs,

passports, travel profiles etc.)

Booked different corporate accounts for both international &

domestic tours using the 3 Global Distribution System (GDS)

SEMINARS & TRAININGS ATTENDED

Dec 2012 Abacus Distribution System*

Oct 2012 Training Diploma: Amadeus E-learning Reservation Essentials*

Aug 2012 Certification of Galileo First Class*

*Learnings: Basic Reservation

Creation of Passenger Name Record (PNR)

Familiarization with the Codes (airline, airport and country

codes)

Feb 2012 Briefing about Tourism in Puerto Princesa City

Oct 2011 Dynamic Communication Course

Oct 2011 Info – Session on Airline and Shipping Industries

21st Philippine Travel Mart’s Biyahe-info

Sept 2010

SKILLS & INTEREST

Has commitment and dedication to work. Proficient in Microsoft Office Software (MS Word, MS

Excel, MS Powerpoint, MS Publisher). Possess good interpersonal and intrapersonal skills.

Has fine command on written and spoken English and Filipino.

Contact this candidate