Customer Service High School

Shantel Sylvera

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*** **** ** ****** *** York NY, 10036 347-***-****/917-***-**** **************@*****.***

Objective

To obtain a full time or part time position in an established company that offers room for growth and advancement

Summary

Energetic, hardworking, and punctual

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Determined, reliable, and dedicated

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Enjoy working in with a diverse community and being part of a team

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Experience

Pinkberry New York, NY

Team Member/Cashier 01/2014 06/2014

• Provided customers with excellent customer service; greeted them as they entered the establishment

• Took customer orders accurately and ensured the orders were made to their liking

• Conducted all cash, credit and debits transactions at the completion of the customers’ order

• Provided custodial maintenance duties and thoroughly cleaned the cashier, kitchen and dining areas in the store

Five Guys Burgers and Fries New York, NY

Cashier 06/2013 11/2013

Politely greeted all customers who enter the stores

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Received orders from customers

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Made sure the dining and counter areas are always neat and clean

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Helped with putting food in bags or on trays and get the orders out to customers in the dining area or at the drive

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through

Kept the counter area freshly stocked with cups, napkins, lids, ketchup packets and other sauces

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Made sure to count all transactions correctly so that the amount of money in the cash register matches the amount of

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money in the computer's log file at the end of your shift

Susan’s Kitchen Deep River, CT

Server/Cashier 06/2010 08/2012

Checked with customers to ensure that they are enjoying their meals and take action to correct any problems

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Wrote patrons' food orders on order slips, memorize orders for transmittal to kitchen staff

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Served food or beverages to patrons, and prepare or serve specialty dishes at tables as required

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Cleaned tables or counters after patrons have finished dining

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Received payment by cash, check, credit cards, vouchers, or automatic debits

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Issued receipts, refunds, credits, or change due to customers

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Education

Covenant House Regional Training Center New York, NY

Obtained CPR Certificate 05/2013

Covenant House Regional Training Center New York, NY

Awarded Job Readiness Workshop Certificate 05/2012

Relevant Coursework: Interviewing Strategies, Communication Protocol, Customer Service, Conflict Resolution, Job Retention and

Personal Budgeting

Paul Bogle High Jamaica, W.I

Obtained High School Diploma 06/2010

Skills

Knowledge of Microsoft Word, PowerPoint and Excel; Communicational, Interpersonal, Organizational and Social skills; Capable

of navigating the internet; Great customer service skills

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