Manager Software

JOSEPH KANE

Tampa, FL ***** • (C) 312-***-**** • *********@*****.***

S YSTEMS / NETWORK ADMINISTRATOR

Loyal, service-driven technologist who flourished in a fast-growing IT Department. Solely supported 250 users in

3 sites, then became a “go to” resource for 500+ business users and traders in 6 locations as well as a leader among

peers. A strong believer in automation with a talent for leveraging technology to increase efficiencies. Resilient and

resourceful in solving complex problems and exhausts all possible options before contacting vendor. Proactive in

preventing issues from occurring, reoccurring, and escalating. In-depth technical knowledge includes Active

Directory, Sharepoint, and VMWare including VMSphere (6 years) and VMView (2 year).

EDUCATION & CERTIFICATION

M.S., Business & Information Technology, DePaul University, 2011

B.S., Psychology, University of Wisconsin, 1998

Web Designer Program Completion, DePaul University, 2002

A+ and Hardware Certified

PROFESSIONAL WORK HISTORY

ADM Investor Services, Chicago, IL 1995 – Nov. 2014

A leader in the futures brokerage industry for 40+ years.

Systems Administrator/Systems Analyst April 2008 – November 2014

Ensure 24/7 uptime and stability in a demanding environment with 250 servers supporting critical business and

trading applications. Provide Level 2 and 3 technical support to 500 users in Chicago, New York, Minneapolis,

Kansas City, Singapore, and London. Proactively monitor systems and take corrective measures to rapidly resolve

issues. Identify and gain management buy-in to implement projects to improve system performance and user

productivity. Core member of company’s IT committee, accountable for implementing hardware/software

standards and best practices for division. Mentor and oversee the work of junior staff.

Key Achievements:

• Subject Matter Expertise: Gained advanced knowledge on multiple systems and technologies, including

Global Risk, MS OCS, SCOM and SCCM, Symantec & VMWare (VMSphere, VMView, thin app product).

• Windows Upgrades: Orchestrated multiple system upgrades, most recently from Windows XP to Windows 7.

Planned and completed each conversion on-time, on-budget, and with little to no downtime.

• VMWare: Introduced technology that facilitated granting internal application access to remote locations.

• VMWare Thin App: Self-learned how to apply software to migrate legacy applications to Windows 7.

• M&A Support: Seamlessly integrated staff from acquired company into office space, set up all hardware and

software, and helped personnel adapt to their new environment.

• Remote Rollouts: Took full ownership of setting up 3 remote offices in NY, MN, and KC.

• MS Office Communicator: Helped roll out software in London, requiring both on-site and remote work.

• Best Practices: Researched and identified standards for server efficiency, third party setup, and more.

• Sharepoint: Assumed control of an underutilized tool and developed plans to increase end-user adoption.

• Team Management: Functioned as an interim IT Manager for 2 years and guided team of 5 personnel.

• Automation: Consistently identified ways to increase efficiency through technology.

o Automated routine system administration tasks through use of software tools and scripting.

o Reduced application package installation time from an average of 4-8 hours to 2 hours.

o Consolidated servers and increased efficiency while reducing hardware costs.

o Made an effort to train peers and users on how technology could increase their productivity.

PC Support Manager April 2006- April 2008

• Managed team of 5

• Created ticket system to build kb and track issues

• Trained team on how to document and deal with all issues

Support Analyst April 1999 – April 2006

• Supported 250-500 pcs at 4 locations

• Planed rollout of new software and hardware

Technical Environment: Windows 7/2000/XP, Dell, HP, Novell, Active Directory, Exchange, OCS, SCOM,

SCCM, Symantec, VMWare (VMSphere, VMView, Thin App), MS Office Suite

PROFESSIONAL AFFILIATIONS VMUG – Users Group for VMWare, 2011 – Present

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