Customer Service Manager

Barsha Baidhya Shrestha

Resum

Mobile: 042*-***-*** 4/55 -57 Liverpool Road

E-mail: ***************@*******.*** Summer Hill, NSW 2130

Major Achievements

. Carried out all new student profile setup in Kaizen.

. Maintained KPI's at all times.

. Built good rapport with agents and host families.

. Recognized as a senior staff and trained with administration work at

Woolworths.

. Worked as a Manager for Oporto restaurant and succeeded with every

targets.

. Recognized as excellence in customer service.

Career Summary

2014 - 2015 Accounts and finance Assistant, Auzzie Families homestay care

2013 - 2014 Store service assistant / Administration, Woolworths

2012 - Cashier/Customer Service Representative, Secure Parking,

Current Olympic Park

2010 - 2011 Junior Administration Officer/Book keeper, Star Tours and

Travel

2009 - 2013 Assistant Manager, Oporto, Kings Cross

Education

2013 Introduction of MYOB, TAFE, Kogarah

2012 Bachelor of Professional Accounting, Holmes Institute, Sydney

2009 Diploma of Accounting, Central College (GCA), Sydney

2006 High School Certificate, Arniko Higher Secondary

Career History

Year 2014 - 2015 Auzzie Families Homestay Care, Rosebay

Accounts and Finance Assistance

Achievements & Key Responsibilities

Process student application for Sydney, Brisbane and Department of Education and

Communities International (DECI).

Receive proof of purchase (POP) and enter new student profiles in Kaizen.

High volume of invoice processing 85/day.

Extract MYOB ageing receivables list to follow outstanding invoices.

Track weekly finance activities/payments been processed every Thursday.

Assist with Payment queries.

Deal with refund and pass file to relevant colleague in order for a credit in

MYOB.

Assist with generation of various reports and GST reports i.e. Business activity

statement (BAS), International accounting standards (IAS) etc.

Address general accounts enquiries via phone or email.

Arrangement for payment of bills: Purchase Orders (P/O) and credit card.

Process weekly payment runs by EFT, BPAY.

Arrange reimbursement of petty cash.

Data entry and documentation: ensure host is linked to student through Kaizen.

Confirm host profile PDF to relevant agents.

Year 2013 - 2014 Woolworths, Central Park

Store Service Assistant/Administration

Achievements & Key Responsibilities

Coordinated and worked with the store service officer (SSO) regularly with

administration tasks

Handling of cash, payroll and workforce optimization.

Calculate costing for each day and present to store manager for review.

Answering telephone inquiries.

Filing, faxing and managing appointments.

Supervising other staff members.

Managing inventory reports.

Calculating billing statements.

Good problem solving skills when dealt with usual member requests/questions.

Excellent time keeping and attendance.

Year 2012 - Present Secure Parking, Olympic Park

Cashier/Customer Service Representative

Achievements & Key Responsibilities

Dealing directly with customers face to face with regards to any

questions/enquires they may have.

Resolving customer enquiries on the spot by being the first point of contact.

Helping customers with pre-paid tickets to ensure customers do not get into a

situation of having to pay for an event twice.

Assist customers in locating car spots where there are empty levels

available.

Provide directions to events and directions on how to navigate around the

park.

Handling cash register

Dealing with any customer escalations, which may arise due to any incorrect

information, provide on tickets.

Weekend position whereby the hours allocated to me are on a need basis -

therefore if there are events Secure Parking will contact me to find out my

availabilities.

Year 2009 - 2013 Oporto

Assistant Manager

Achievements & Key Responsibilities

. Processing sales effectively.

. Assisting customers with any enquires and taking orders.

. Meeting customer service standards as set by Company.

. Practice safe cash handling techniques.

. Collect payments, operate cash registers and give change

. Monitoring, cleaning and tidying of associated areas during opening

hours where duties are incidental to the employee's main duties.

. Assisting management in areas of need throughout the venue.

. Up-to-date knowledge of OLGR and AHA legislation.

. Observe workplace hygiene, OH&S and security procedures.

Year 2010 - 2011 Junior Administration Officer/Book keeper

Star Tours & Travel, Sydney

Achievements & Key Responsibilities

. Data Entry.

. Updating database and business processes in regular basis.

. Basis MYOB records.

. Client management.

. General Administrative duties.

. Chasing outstanding payments

. Perform inbound and outbound calls

Referees:

Available On Request

Contact this candidate