Manager Human Resources

Kimberly Brown

***** ***** ****** ****** *****

Hastings, MN 55033

Cell: 651-***-****

*********@*******.***

Human Resources Professional

Skill Set and Experience

• HUMAN RESOURCES

o Full Cycle Recruiting

Exempt / Non-exempt

o Employee Relations

Investigation/resolution

Coaching

o Performance Management/training

o Onboarding/Terminations

• PROGRAM MANAGER

o Account development and strategy

o Forecasting and reporting

o Vendor management

o Policy implementation

o Compliance

Professional Experience

Adecco Engineering & Technical September 2005 – June 2014

Senior On-site Manager

Smiths Medical September 2011-June 2014

Partnered with implementation team to establish the national program comprised of 9 locations and

contingent workforce of 350. Developed recruiting strategy, retention program and national product

delivery and installation process.

3M Customer Contact Center September 2005-April 2011

Managed partnership program for 3M Customer Contact Center, a diverse contingent workforce

comprised of Call-Center Representatives (Software/hardware & product support), Sales & Marketing

Representatives, Team Leads, and Supervisors. Partner with 3M Managers to develop Human Capital

Strategies for the Contact Center. Employee Relations: conflict resolution, progressive discipline protocol.

Develop and Consult on HR best practices pertinent to the blended workforce environment. Manage

evaluation process and succession planning. Salary negotiations, benefit and payroll support.

Key Contributions

• Managed workforce of 90+ with an average length of assignment of 43 months, reducing

turnover by 15%.

• Developed consultative trusted advisor relationships with 3M business partners.

• Established a community among the contingent workforce through newsletters, hosting

annual directional meeting events, and coordinating quarterly company events.

• Designed and implemented Recognition Program with monthly, quarterly, and annual

touch points.

• Influence cohesiveness in a complex organization matrix by maximizing relationships.

• 100% contract compliance in regard to screening and fulfillment requirements.

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Eden Staffing October 1999-June 2002

On-site Manager

The Vanguard Group

Recruited and managed workforce of 120 Call Center Reps for annual tax season for the Vanguard Group

Call Center. Developed onboarding program and evaluation process. Provided Co-employment training

to The Vanguard Group Management team and implemented Best Practices. Communicated policies and

benefits to managers, employees and potential employees.

Key Contributions:

• Met service deliverables for fulfillment, retention, and performance.

• Eliminated usage of sub-vendors, increasing account revenue by 30%.

• Developed consultative trusted advisor relationships with business partners.

• Developed onboarding program for new hires.

• Authored Employee Handbook.

Kelly Services September 1997-March 1999

On-site Manager

Cargill

Oversaw profit and loss of account. Talent acquisition, employee relations and appraisals. Provided

Managed Services to Cargill Executive Administrative team which entailed scheduling, employee

relations, appraisals, and facilitating recognition program. Main contact for national account issues,

providing counsel, mediation, resolution.

Education

University of Wisconsin - Oshkosh

Oshkosh, WI

Professional Development

University of MN Continuing Education

Human Resources Certification Program

Personnel Law & Employment Practices • Recruiting Strategies • Compensation Overview • Administering

COBRA, HIPPA and Spending Accounts

Currently pursuing Organizational Development Certification

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References

Available upon request

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