Customer Service Sales
Resume:
K OSHY JO H N
Floral Park, NY 11004
Phone: 917-***-****
Email: ********@*****.***
O BJECT I VE
To work for a fi rm that enables me to utilize my experience and skills that
w ill provide me the opportunity for advancement.
H I G H L IG H TS OF OCCUPAT IONS
-Excellent communications skills
-Self-motivated and confident in making decisions to meet important
deadlines
-Experienced Physical Therapist Aide in two varied clinics
-Caring, helpful and mature manner with patients; adept at communicating
PT-defined t reatment modalities
-Strong computer and technical abili ties: skilled in Microsoft Office
applications
Q UAL I F ICAT IO NS
C U NY- Queens College, Flushing, NY
Bachelors of Arts in Political Science
C ERT I F ICAT IONS
Certified in Personal Training and Fitness
E M P LOY MEN T
06/11 – Present P hysical Therapist Aide
Action Sports Physical Therapy
• Guided patients in proper exercise form and posture, under the
d irection of the physical therapist
• Helped instruct patients in using orthopedic braces and assistive
devices
• Administered therapeutic hot packs, cold packs and personally
handled various electrical stimulation t reatments along with
hot/cold packs
• Updated/prepared documentation for patient physical therapy
charts
• Set up, cleaned and disinfected patient t reatment areas
• Helped patients moving between t reatment areas, via wheelchair or
personal assistance
10/10 – 02/12 P hysical Therapist Aide
D ynamic Core Physical Therapy
• Performed therapeutic services for patients by preparing them for
various physical therapy pain modalities prescribed by physician
• L ifted, position, positioned, t ransported, and escorted patients
• Administered modalities with hot/cold packs
• Guided patients through proper exercise/stretching technique
• Prepared patients for physical therapy procedures, put patients into
t herapy equipment, supported and tu rned them, kept them stable
d uring t reatment
• Under the supervision of the PT performed ult rasound, ace
bandage, taping, f lexion/extensions
• Ordered supplies, supported front desk and prepared/filed
i nsurance forms
06/07 – 03/09 M IS Depa rtment; I.T Service Tech
Pay-o-matic Check Cashing and Financial
Services
• Provided technical support to over 200 store locations via
helpdesk and onsite
• Guided employees in t roubleshooting procedures identifying to
resolve technical issues
• Demonstrated expertise in the following: Networking
( Troubleshooting, TCP/IP Server and DHCP), Software/hardware
and Operating Systems
• Repaired Workstations, Servers and as well as other equipment
b rought back from the field
• Handled t roubleshooting for security camera issues
• Handled issues with different types of ATM’s at various locations
08/06 – 01/07 T echnical Support Representative I
Cablevision - Optimum Online Service
Call Center Operations – Technical Services Group
• Guided customers through established t roubleshooting
• Demonstrated expertise in one or more of the following
specialties: Networking (RF Troubleshooting, DHCP Server),
Software and O.S
• Demonstrated expertise in the department of Communications
08/05-05/06 Communications Consultant, Sprint Pcs
Service Technician
• Handled customer Service t ransactions
• Technical support of handheld devices
• Carried out proper sales procedures and built very good customer
r apport
• Compensation and goal oriented environment
10/01-02/04 Sales Associate, Citibank Credit Services
C all Center Operations/Helpdesk
• Demonstrated expertise in Word, Excel, PowerPoint, Access,
WordPerfect
• Involved in customer service issues
• Handled credit card activations and balance t ransfers
• Operate in a goal-oriented environment, achieving team and
i ndividual performance targets which was rewarded as
compensation
• Performed in the top five percentile of employees as a p/t
employee
• Effectively utilized sales and negotiation skills to sell financial
services/products
RECO M M E NDAT IO NS
Furnished upon request
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