Customer Service Assistant

MAGDA GOBREYAL

**-**** ******** **., ***********, ON L4X 1Y9 H:905 - 238-8234 C:647-862-

7707

*****************@*****.***

Administrative Assistant

PROFILE:

. Over 5 years experienced in all operational and financial aspects of

fleet management, quality control, inventory control and customer

service.

. Responsible for checking invoices are correct and processing them.

. Updating client carrier rates, handling transportation inquiries from

internal and external clients.

. Arranging pick-up and delivered multiple shipments with carriers and

couriers (LTL shipments)

. Knowledge and experience in warehouse operations, shipping/receiving

and administrative support.

. Strong accounting skills, experienced in simple accounting,

bookkeeping and basic maths.

. Transportation Assistant, Logistics Specialist focused on drafting

persuasive and comprehensive information papers.

. Excellent problem solving and interpersonal skills: strong attention

to detail and accuracy in data entry.

. Feedback reports and recommendations that influence company decision-

making.

. Cuts costs and improves efficiency through effective management,

strategic scheduling and streamlined operations.

. Skilled in implementing process for keeping records of incoming and

outgoing goods.

. Hard working, responsible and results oriented, able to utilize time

efficiently to meet deadlines.

. Advanced computer skills in Word, Excel, Access, Outlook, RF, Maves

system, Descartes system for shipping, scanner with strong ability to

learn and use other computer program and office equipments.

ACCOMPLISHMENT:

Increase personal productivity by 80% by creating a progressive pay program

that tied safety and customer service to individual and team performance.

Increase the transportation revenue to 34%.

Moved up as Picker and Shipper to Forklift driver in the first year.

Moved up as Picker to be responsible of more than 5 customers for (picking,

packing, shipping, cycle count, receiving into the system and RF).

WORK EXPERIENCE:

Transportation/ Cycle count Assistant/ Shipper/Picker/Forklift Driver

Mckenna Logistics Center Mississauga, ON

Jun 2010-Jan 2015

Negotiated contracts with outside providers to minimize costs to the company

and customers.

Reviewed new customer orders and requests and manually entered data into a

centralized database.

Forwarded client-related quality and service issues to the appropriate

manager for resolution.

Communicated all emergencies, delays due to weather and carrier schedule

changes to customers and supervisors.

Manually created shipments, assigned carriers and dispatched shipments.

Reconciled Weekly or Monthly as needed inventory in Warehouse management

system for 120 SKUs and customers.

Communicated all emergencies, delays due to weather and carrier schedule

changes to customers and supervisors.

. Resolved problems of customers, warehouses and carriers.

. Produced bills of lading and updated shipment status information.

. Monitored shipments to guarantee on-time delivery, built partnerships

with local organizations to increase company offerings and improve

services.

. Prepared invoices for all customers in the logistics department at the

end of every week or Month accordingly the company system or the

customer's contract.

MAGDA GOBREYAL H:905 - 238-8234 C:647-***-****

*****************@*****.***

Accountant/Assistant Manager

El Salam Coptic Assembly for Charity Cairo, Egypt

Aug 2004-Jan 2010

. Prepared pay roll, bookkeeping and individual accounts.

. Organized events, appointments and filing system.

. Read all kinds of incoming material to establish essential

information, for example content or title

. Retrieve, sort, and file all information

. Maintain an arranged file room

. Assists in training of other clerical staff in scanning key documents

. Maintain a day by day productivity log of scanning and indexing

activities

. Interact with clients, visitors, staff and the public

. Copy and fax, sort mail. hand out reports and memos

. Sort material in accordance with filing system used

. Collect materials to be filed from company and staff

Data Base Entry/Secretary

Sami Amin & Co. Cairo, Egypt

Mar 1999-Jul 2004

. Stamp files and materials received

. Record materials removed and take back those not returned

. Remove and trash out-of-date material

. Assist with typing as required

. Screen and direct incoming calls

. Determine routine problems in office

. Place essential papers and materials in files

. Take photographs of all records by means of microfilming equipment

. Add or remove data to file records

. Help other office workers

. Type and file information on folders

. Find out where material will be filed

. Locate and eliminate materials from files upon request

. Receiving, sorting and filing documentation in chronological order;

consolidating files, re-labeling and replacing work files.

. Label, file and retrieve documents and respond to requests for

records.

. Forwarding files to staff, re-filing returned files, following up on

overdue files, and maintaining the system

. Other duties as assigned.

EDUCATION

B. Sc. Commerce (Accounting/Finance):-Ain Shams University Cairo, Egypt

2002

QUALIFICATIONS Experience in a warehouse and distribution facility is an

asset.

Contact this candidate