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Manager Customer Support

Location:
TN, India
Posted:
March 31, 2015

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Resume:

SAH

787*******

acozbq@r.postjobfree.com

Career Objective

Seeking a career position ina Team where I could use my skills and talent to contribute for the

growth of the organization,

Summary

• An achiever with 6 years of strong experience in US IT Recruitment, Bench Sales

andBusiness Development.

• Have a Live database of Leading clients direct contacts and also of Citizens and H1 and GC

• Hold a strong database of diversified technology consultants all over USA

• Worked with major clients like Navteq, State of OH, State of WI, Sears Holdings and

Implementing partners like TCS, HCL, CTS, Wipro

• Played crucial role in bringing new accounts like State of OH, HCL and Sears Holdings.

• Worked extensively on C-C, W2, FT, Contract and C to H positions

• Worked with various visa types like Citizen, GC,EAD,H1 and TN

• Good experience in OPT Hiring

• Good in sourcing Passive candidates.

• Good knowledge in Tax terms like W2, C-C, 1099 and good in benefit negotiation.

• Dynamic and self-oriented individual with good closure ratings.

• Willingness to work extra mile to achieve excellence.

• Self-motivated professional who achieves results and has ability to coordinate and work on

several projects simultaneously.

• Ability to interact with Senior Level Management and Clients.

• Strong knowledge on USA Tax terms.

• Weekly meetings with senior managers and management on headcount and resourcing

strategy.

• Strong knowledge in recruiting consultants in various technologies.

• On-going Interaction, Planning and consulting with leadership team on staffing and

business planning.

• Facilitate entire hiring process from sourcing, conducting interviews to determine eligibility

for client review, coordinating interviews, closing the requirement through consultant’s

acceptance of offer.

• A skilled professional with strong experience in US Recruitment, Bench Sales and Business

development.

• Interacting with clients for requirement clarification, Final rates and escalation issues.

• Excellent knowledge and experience of working with Citizens, GC, H1b and on VMS.

• Have successfully serviced requirements of system integration Clients, Tier 1 Clients and

direct clients in various domains.

• Have worked on requirements in various technologies like SAP(all modules),PMP certified

Project Managers,,Oracle,C,Java,BA,BI,JDEdwards,QM,Testing,Mainframe,Networking

and Business development Managers.

• Strong knowledge in sourcing resumes from various job portals like Monster, Career

Builder, Dice, Jobvertise, Jobdiva, Corp-corp Net Temps and other networking sites.

• Have also Worked positions like Hiring C level Executives.

• Have strong knowledge in Resume tracking, Pre screening, Rate Negotiating,

Backgroundverification, Drug test and closing

• Have strong knowledge in sourcing passive candidates.

• Maintain an active and strong database of vendors and citizens and GC.

• A resourceful solution focused professional with excellent interpersonal and rapport

building skills.

• Responsible and reliable team player with enthusiasm and creativity.

• Ability to work with limited supervision.

• Strong existing network of technical resources.

• Competent in all aspects of the recruiting lifecycle.

• Able to communicate effectively with others in order to create a productive team

environment.

• Able to effectively manage and prioritize a high volume requisition workload.

• Able to meet aggressive deadlines and handle multiple high priority requirements at any

given time.

Professional Profile

Total of 15+ years and more experience in Marketing, Administration, Tele sales and Merchandising and

Training, Of which 4+ years is in the Voice based ITES and IT Consulting industry.

Currently employed with VSolve Inc as a team lead-US IT recruitment from

April 2013.

Responsibilities

• Monitor Team performance and activity.

• Serve clients, identify their needs and provide feedback on the success of filling jobs.

• Negotiate rates and fees, close deals.

• Recruited professionals for Permanent and Contract and Contract to Permanent positions.

• Provided both contract and permanent professionals for IT/ Non IT clients in the US.

Owned full-cycle recruiting: interviewed, offered, negotiated and closed candidates for assigned

requisitions.

• Performed extensive recruiting for various technologies including

Developer/Designers/Architect, Engineers, and Business Development Director, Vice Precedent,

Marketing Director, Infrastructure Manager etc…

• Present the short listed candidates to the Account’s Manager/Director of

Operations/Placement Managers as a best fit for their requirements.

• Head hunted highly qualified Software Engineers, Software Test Engineers, Program

Managers, Web Developers, and other senior engineering leaders.

• 80% recruitment with permanent/full time for only GC or Citizen.

• Developed, drove and executed comprehensive search strategies to recruit senior and niche

candidates in limited candidate spaces.

• Maintained up-to-date knowledge of top Pure Networks business/technical and policy

initiatives and competitors.

• Effectively recruited IT Professionals in a time-sensitive environment.

• Increased the sub-contracting vendor base sourcing for qualified candidates for screening.

Contract negotiation.

• Short listing C2C candidates for direct client requirements.

• Involved in to Recruiting IT / Non-IT Professionals for 1099 and W2 payroll.

• Maintaining database for G.C/EAD, C2C, 1099, w2 and US citizen.

Sr.USA IT recruiter with American IT Resource Groupbetween August 2011 to Jan 2012

Responsibilities

Worked cooperatively with all members of the staffing team to develop and implement staffing

plans. Screened job candidate resumes.

Recruited professionals for Permanent and Contract and Contract to Permanent and Corp-

corp positions.

Provided both contract and permanent professionals mainly for IT and some Non IT clients in the

US. Owned full-cycle recruiting: interviewed, offered, negotiated and closed candidates for

assigned requisitions.

Performed extensive recruiting for various technologies including

Developer/Designers/Architect, Engineers, and Business Development Director, Vice Precedent,

Marketing Director, Infrastructure Manager etc…

Present the short listed candidates to the Account’s Manager/Director of Operations/Placement

Managers as a best fit for their requirements.

Head hunted highly qualified Software Engineers, Software Test Engineers, Program Managers,

Web Developers, and other senior engineering leaders.

80% recruitment with permanent/full time for only GC or Citizen.

Developed, drove and executed comprehensive search strategies to recruit senior and niche

candidates in limited candidate spaces.

Maintained up-to-date knowledge of top Pure Networks business/technical and policy initiatives

and competitors.

Effectively recruited IT Professionals in a time-sensitive environment.

Increased the sub-contracting vendor base sourcing for qualified candidates for screening.

Contract negotiation.

Short listing C2C candidates for direct client requirements.

Involved in to Recruiting IT / Non-IT Professionals for 1099 and W2 payroll.

Maintaining database for G.C/EAD, C2C, 1099, w2 and US citizen.

Zodiac Software Pvt Ltd as a Sr. Executive Telesales Internal HR and Customer support for USA

region from Feb 10 2010 to Jan 2011

Profile: This is an organization which develops Web Based Software Products (Sass) and Helps an IT

consulting and Recruiting Company to Source Candidates and Give the client and Customer the

perfect technological requirement and find out resumes and Parse Resumes and positively helps in

placing the right candidate in the right technology. I was mostly involved in the working of the product in

the full recruitment cycle. This product does the work of an effective ATS including Time sheeting and

Invoicing helping the recruiter to work under the norms of USCIS memo of Jan 8 th, 2010.

Company Name : Corporate Technologies

Nature of Work : US Technical recruiter and BDE

: 26th May 2006 till Jan 2010

Period of work

Responsibilities

Worked cooperatively with all members of the staffing team to develop and implement staffing

plans. Screened job candidate resumes.

Monitor Team performance and activity.

Serve clients, identify their needs and provide feedback on the success of filling jobs.

Negotiate rates and fees, close deals.

Recruited professionals for Permanent and Contract and Contract to Permanent positions.

Provided both contract and permanent professionals for IT/ Non IT clients in the US. Owned full-

cycle recruiting: interviewed, offered, negotiated and closed candidates for assigned requisitions.

Performed extensive recruiting for various technologies including

Developer/Designers/Architect, Engineers, and Business Development Director, Vice Precedent,

Marketing Director, Infrastructure Manager etc…

Present the short listed candidates to the Account’s Manager/Director of Operations/Placement

Managers as a best fit for their requirements.

Head hunted highly qualified Software Engineers, Software Test Engineers, Program Managers,

Web Developers, and other senior engineering leaders.

80% recruitment with permanent/full time for only GC or Citizen.

Developed, drove and executed comprehensive search strategies to recruit senior and niche

candidates in limited candidate spaces.

Maintained up-to-date knowledge of top Pure Networks business/technical and policy initiatives

and competitors.

Effectively recruited IT Professionals in a time-sensitive environment.

Increased the sub-contracting vendor base sourcing for qualified candidates for screening.

Contract negotiation.

Short listing C2C candidates for direct client requirements.

Involved in to Recruiting IT / Non-IT Professionals for 1099 and W2 payroll.

Maintaining database for G.C/EAD, C2C, 1099, w2 and US citizen.

Call Center Experience

Company Name : Allsec Technologies Ltd.

Nature of Work : International Contact Center

: 6th Jan 2006 till May 23rd 2006

Period of Work

Responsibilities

Worked as a Customer Support Officer for collections and Customer Support Campaigns for Fortune

500 clients.

Company Name : Ugal Solutions Pvt. Ltd. (Part of Silkasia)

Nature of Work : International Call Center

Period of Work : Nov 2004 till Dec 2005

Responsibilities

Worked as a Sr. Executive -Customer Support Focusing on Tele Sales and Back Office Support by

Voice, E-mail and Chat for various business houses in U.S.A. and U.K. and Australia.

Non IT works Experience:

Workedwith Silkasia Pvt Ltd, Chennai an Export Oriented Unit as junior admin asst. and

Merchandiser from 1997 to Dec 2005, was responsible for day to day activities like Letter drafting

typing maintaining petty cash etc.

Around three years of experience in Hotel Industry as front office asst.

Personal Profile

Father’s Name : S. Mustafa

Nationality : Indian

Academic Profile

H.Sc. with Accounts and Computers

Technical Profile

1 Good in Technical Recruiting

2 MS Office, Email and Internet concepts and Basic Knowledge on technologies

3 Trained for Technical Support in ISP Tech Campaigns

Strong Points

Multi linguistic, Hard Working and have an ability to grasp new things faster and adjustable to any

situations and surroundings

Declaration

I, hereby declare that all the above mentioned details are true to my knowledge and belief.

Date:

Place: Chennai S Abbas



Contact this candidate