Manager Customer Support
Resume:
SAH
********@*****.***
Career Objective
Seeking a career position ina Team where I could use my skills and talent to contribute for the
growth of the organization,
Summary
• An achiever with 6 years of strong experience in US IT Recruitment, Bench Sales
andBusiness Development.
• Have a Live database of Leading clients direct contacts and also of Citizens and H1 and GC
• Hold a strong database of diversified technology consultants all over USA
• Worked with major clients like Navteq, State of OH, State of WI, Sears Holdings and
Implementing partners like TCS, HCL, CTS, Wipro
• Played crucial role in bringing new accounts like State of OH, HCL and Sears Holdings.
• Worked extensively on C-C, W2, FT, Contract and C to H positions
• Worked with various visa types like Citizen, GC,EAD,H1 and TN
• Good experience in OPT Hiring
• Good in sourcing Passive candidates.
• Good knowledge in Tax terms like W2, C-C, 1099 and good in benefit negotiation.
• Dynamic and self-oriented individual with good closure ratings.
• Willingness to work extra mile to achieve excellence.
• Self-motivated professional who achieves results and has ability to coordinate and work on
several projects simultaneously.
• Ability to interact with Senior Level Management and Clients.
• Strong knowledge on USA Tax terms.
• Weekly meetings with senior managers and management on headcount and resourcing
strategy.
• Strong knowledge in recruiting consultants in various technologies.
• On-going Interaction, Planning and consulting with leadership team on staffing and
business planning.
• Facilitate entire hiring process from sourcing, conducting interviews to determine eligibility
for client review, coordinating interviews, closing the requirement through consultant’s
acceptance of offer.
• A skilled professional with strong experience in US Recruitment, Bench Sales and Business
development.
• Interacting with clients for requirement clarification, Final rates and escalation issues.
• Excellent knowledge and experience of working with Citizens, GC, H1b and on VMS.
• Have successfully serviced requirements of system integration Clients, Tier 1 Clients and
direct clients in various domains.
• Have worked on requirements in various technologies like SAP(all modules),PMP certified
Project Managers,,Oracle,C,Java,BA,BI,JDEdwards,QM,Testing,Mainframe,Networking
and Business development Managers.
• Strong knowledge in sourcing resumes from various job portals like Monster, Career
Builder, Dice, Jobvertise, Jobdiva, Corp-corp Net Temps and other networking sites.
• Have also Worked positions like Hiring C level Executives.
• Have strong knowledge in Resume tracking, Pre screening, Rate Negotiating,
Backgroundverification, Drug test and closing
• Have strong knowledge in sourcing passive candidates.
• Maintain an active and strong database of vendors and citizens and GC.
• A resourceful solution focused professional with excellent interpersonal and rapport
building skills.
• Responsible and reliable team player with enthusiasm and creativity.
• Ability to work with limited supervision.
• Strong existing network of technical resources.
• Competent in all aspects of the recruiting lifecycle.
• Able to communicate effectively with others in order to create a productive team
environment.
• Able to effectively manage and prioritize a high volume requisition workload.
• Able to meet aggressive deadlines and handle multiple high priority requirements at any
given time.
Professional Profile
Total of 15+ years and more experience in Marketing, Administration, Tele sales and Merchandising and
Training, Of which 4+ years is in the Voice based ITES and IT Consulting industry.
Currently employed with VSolve Inc as a team lead-US IT recruitment from
April 2013.
Responsibilities
• Monitor Team performance and activity.
• Serve clients, identify their needs and provide feedback on the success of filling jobs.
• Negotiate rates and fees, close deals.
• Recruited professionals for Permanent and Contract and Contract to Permanent positions.
• Provided both contract and permanent professionals for IT/ Non IT clients in the US.
Owned full-cycle recruiting: interviewed, offered, negotiated and closed candidates for assigned
requisitions.
• Performed extensive recruiting for various technologies including
Developer/Designers/Architect, Engineers, and Business Development Director, Vice Precedent,
Marketing Director, Infrastructure Manager etc…
• Present the short listed candidates to the Account’s Manager/Director of
Operations/Placement Managers as a best fit for their requirements.
• Head hunted highly qualified Software Engineers, Software Test Engineers, Program
Managers, Web Developers, and other senior engineering leaders.
• 80% recruitment with permanent/full time for only GC or Citizen.
• Developed, drove and executed comprehensive search strategies to recruit senior and niche
candidates in limited candidate spaces.
• Maintained up-to-date knowledge of top Pure Networks business/technical and policy
initiatives and competitors.
• Effectively recruited IT Professionals in a time-sensitive environment.
• Increased the sub-contracting vendor base sourcing for qualified candidates for screening.
Contract negotiation.
• Short listing C2C candidates for direct client requirements.
• Involved in to Recruiting IT / Non-IT Professionals for 1099 and W2 payroll.
• Maintaining database for G.C/EAD, C2C, 1099, w2 and US citizen.
Sr.USA IT recruiter with American IT Resource Groupbetween August 2011 to Jan 2012
Responsibilities
Worked cooperatively with all members of the staffing team to develop and implement staffing
plans. Screened job candidate resumes.
Recruited professionals for Permanent and Contract and Contract to Permanent and Corp-
corp positions.
Provided both contract and permanent professionals mainly for IT and some Non IT clients in the
US. Owned full-cycle recruiting: interviewed, offered, negotiated and closed candidates for
assigned requisitions.
Performed extensive recruiting for various technologies including
Developer/Designers/Architect, Engineers, and Business Development Director, Vice Precedent,
Marketing Director, Infrastructure Manager etc…
Present the short listed candidates to the Account’s Manager/Director of Operations/Placement
Managers as a best fit for their requirements.
Head hunted highly qualified Software Engineers, Software Test Engineers, Program Managers,
Web Developers, and other senior engineering leaders.
80% recruitment with permanent/full time for only GC or Citizen.
Developed, drove and executed comprehensive search strategies to recruit senior and niche
candidates in limited candidate spaces.
Maintained up-to-date knowledge of top Pure Networks business/technical and policy initiatives
and competitors.
Effectively recruited IT Professionals in a time-sensitive environment.
Increased the sub-contracting vendor base sourcing for qualified candidates for screening.
Contract negotiation.
Short listing C2C candidates for direct client requirements.
Involved in to Recruiting IT / Non-IT Professionals for 1099 and W2 payroll.
Maintaining database for G.C/EAD, C2C, 1099, w2 and US citizen.
Zodiac Software Pvt Ltd as a Sr. Executive Telesales Internal HR and Customer support for USA
region from Feb 10 2010 to Jan 2011
Profile: This is an organization which develops Web Based Software Products (Sass) and Helps an IT
consulting and Recruiting Company to Source Candidates and Give the client and Customer the
perfect technological requirement and find out resumes and Parse Resumes and positively helps in
placing the right candidate in the right technology. I was mostly involved in the working of the product in
the full recruitment cycle. This product does the work of an effective ATS including Time sheeting and
Invoicing helping the recruiter to work under the norms of USCIS memo of Jan 8 th, 2010.
Company Name : Corporate Technologies
Nature of Work : US Technical recruiter and BDE
: 26th May 2006 till Jan 2010
Period of work
Responsibilities
Worked cooperatively with all members of the staffing team to develop and implement staffing
plans. Screened job candidate resumes.
Monitor Team performance and activity.
Serve clients, identify their needs and provide feedback on the success of filling jobs.
Negotiate rates and fees, close deals.
Recruited professionals for Permanent and Contract and Contract to Permanent positions.
Provided both contract and permanent professionals for IT/ Non IT clients in the US. Owned full-
cycle recruiting: interviewed, offered, negotiated and closed candidates for assigned requisitions.
Performed extensive recruiting for various technologies including
Developer/Designers/Architect, Engineers, and Business Development Director, Vice Precedent,
Marketing Director, Infrastructure Manager etc…
Present the short listed candidates to the Account’s Manager/Director of Operations/Placement
Managers as a best fit for their requirements.
Head hunted highly qualified Software Engineers, Software Test Engineers, Program Managers,
Web Developers, and other senior engineering leaders.
80% recruitment with permanent/full time for only GC or Citizen.
Developed, drove and executed comprehensive search strategies to recruit senior and niche
candidates in limited candidate spaces.
Maintained up-to-date knowledge of top Pure Networks business/technical and policy initiatives
and competitors.
Effectively recruited IT Professionals in a time-sensitive environment.
Increased the sub-contracting vendor base sourcing for qualified candidates for screening.
Contract negotiation.
Short listing C2C candidates for direct client requirements.
Involved in to Recruiting IT / Non-IT Professionals for 1099 and W2 payroll.
Maintaining database for G.C/EAD, C2C, 1099, w2 and US citizen.
Call Center Experience
Company Name : Allsec Technologies Ltd.
Nature of Work : International Contact Center
: 6th Jan 2006 till May 23rd 2006
Period of Work
Responsibilities
Worked as a Customer Support Officer for collections and Customer Support Campaigns for Fortune
500 clients.
Company Name : Ugal Solutions Pvt. Ltd. (Part of Silkasia)
Nature of Work : International Call Center
Period of Work : Nov 2004 till Dec 2005
Responsibilities
Worked as a Sr. Executive -Customer Support Focusing on Tele Sales and Back Office Support by
Voice, E-mail and Chat for various business houses in U.S.A. and U.K. and Australia.
Non IT works Experience:
Workedwith Silkasia Pvt Ltd, Chennai an Export Oriented Unit as junior admin asst. and
Merchandiser from 1997 to Dec 2005, was responsible for day to day activities like Letter drafting
typing maintaining petty cash etc.
Around three years of experience in Hotel Industry as front office asst.
Personal Profile
Father’s Name : S. Mustafa
Nationality : Indian
Academic Profile
H.Sc. with Accounts and Computers
Technical Profile
1 Good in Technical Recruiting
2 MS Office, Email and Internet concepts and Basic Knowledge on technologies
3 Trained for Technical Support in ISP Tech Campaigns
Strong Points
Multi linguistic, Hard Working and have an ability to grasp new things faster and adjustable to any
situations and surroundings
Declaration
I, hereby declare that all the above mentioned details are true to my knowledge and belief.
Date:
Place: Chennai S Abbas
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