Customer Service Sales

Robert R. Tilson

* ****** ***, * **** Plains NY *0607

Home: 914-***-**** - C ell: 914-***-**** - *********@*****.***

Summary

Punctual and efficient Driver seeks a position as part of a delivery team with opportunities for professional growth and

development. Motivated to provide prompt, friendly and professional service at all times.

Highlights

Customer-oriented Expense control

Defensive driving Materials accountability

Map reading expert Scheduling

Possesses vehicle insurance and bodily injury Results-driven

coverage Customer service-oriented

Great attitude Safe driver

Lifting up to 50 lbs Ground and air transportation

Clean DMV record CPR certified

DOT regulations Flexible schedule

Inventory control procedures Shipping and receiving

Inventory management Vendor management

Employee development and management Superior negotiation skills

Motivated self-starter

Map reading and navigation skills

Accomplishments

Member of New York/New Jersey Minority Purchasing Home Inspection certified

Continuously maintained an accident and incident-free driving record for more than [30+ years.)Expanded

[limousine business) line to include [1 Car to 5], which nearly doubled sales..

Experience

August 2008 to February 2010

PPR Blueprinting Elmsford, NY

Processed specifications for architects and engineers to coordinate with design plans. Liased with law firm contacts to

process legal tabs. Prepared for shipment, or delivered jobs as necessary. Communicated with clients via email and

telephone to procure and produce jobs. Scanned and prepared data for archiving, as well as made FTP site available for

larger data sets. Worked with Adobe Acrobat, AutoCAD Lite, Metaprint and other software to produce quality documents.

Managed priorities and committed to delivery dates. Key Achievements: Partnered with Divney Tung and the City of

Yonkers Building Department for a project to revitalize Getty Square, including plans for a new minor league baseball

park Developed plans and specs for Lothrop Associates for projects based in New York and New JerseyFormulated a

comprehensive business plan complete with clear and actionable sales goals and targets.Built relationships with key

industry insiders.

Owner/Operator

October 2004 to August 2008

Phoenix / Transportation Solutions White Plains, NY

Built relationships with key industry insiders.Determined staffing requirements and interviewed, hired and trained new

employees.Analyzed client requirements, created a business plan and drove strategy development.Completed purchase

orders and customer invoices.Established and maintained more than [Number] business accounts.

General Manager Co-owner

August 2001 to November 2003

Westchester Reprographics White Plains, NY

Started and operated a blueprint reproduction company, providing full life-cycle project management for architects,

engineers, and general contractors. Accounts included municipal and state contracts. Responsibilities included all

areas related to a start-up company: materials, office space, human resources, accounting, vendor relationships, and

soliciting new accounts. Delivered blueprints and architectural supplies via pickup or carrier to sites in and around the

tri-state area. Key Achievements: Mentored college students in reading schematics and understanding the required

materials for a job Corporate liaison for preferred clients to provide value-added input on jobs

Blueprint Machine Operator

March 1993 to July 2001

B&B Blueprint Elmsford, NY

Operated various blueprint and reproduction machines. Assisted in the coordination and operations of the blueprint room.

Provided excellent customer service. Also delivered completed jobs to clients and contractors when necessary. Key

Achievement: Leveraged knowledge of the area gained through limousine services to provide speedy delivery of remote

jobs

Limousine Driver

April 1990 to March 1993

Anthony's Limo Service White Plains, NY

Operated towncars, luxury sedans, stretch limousines and vans for public and corporate clients.

Blueprint Machine Operator / Driver

September 1985 to March 1990

Independent Printing White Plains, NY

Operated all blueprint machines. Also picked up and delivered jobs off-site.

Co-Owner/Operator

February 1981 to March 1990

Ultra Limousine White Plains, NY

Formulated a comprehensive business plan complete with clear and actionable sales goals and

targets.Established and maintained more than 60 business accounts.

Established and maintained more than 50 business accounts.

Hired and trained 9 new employees, which increased the size of the staff by 75%.

Entered revenue and expense transactions and prepared expense reports.

Tracked and evaluated staff performance, and handled all promotions and terminations.

Created annual wage benefit reports for each employee.

Completed purchase orders and customer invoices.

Prepared and filed financial statements such as balance sheets and income statements.

Monitored sales and service records and investigated discrepancies.

Determined staffing requirements and interviewed, hired and trained new employees.

Built relationships with key industry insiders.

Education

Associate's : Business Management, 1978

Westchester Community College Valhalla, NY, US

1976-1978 Westchester Community College, Valhalla NY Associate's Degree - Business Management

AHIT Home Inspection certified

Select One : 1976

Saunders Trade and Technical School Yonkers, NY, US

1972-1976 Saunders Trade and Technical School, Yonkers, NY

Affiliations

New York/New Jersey Minority Purchasing Council

Skills

Blueprint, Clients, Customer Service, Operations, Receptionist, Retail Sales, New Accounts, Maintenance, Scheduling,

Accounting, Accounts Included, Blueprints, Contracts, Human Resources, Liaison, Municipal, Reading Schematics,

Schematics, Business Management, Acrobat, Adobe Acrobat, Archiving, Autocad, Ftp, Telephone, Buying/procurement,

Purchasing

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