Human Resources Management

SHERI S. MASTERSON

** ****** *****, ****, **, ***76 cell: 501-***-****

*************@*****.***

HUMAN RESOURCES GENERALIST

Human Resources and Operations Management professional with 22 years of experience within US

Military providing leadership in areas of training, administration, counseling, documentation, reporting,

and resource allocation.

Offer an established track record of exceeding performance goals in demanding roles.

Exhibit flawless reporting and communication skills, implement, communicate and administer

performance management systems that support the organization’s mission and accurately measure

organizational competencies and effectiveness.

Demonstrated success in leading turnaround and recovery efforts that delivered significantly enhanced

operational functionality.

PROFESSIONAL RECOMMENDATIONS

“Exceptional Human Resource Manager! Extraordinary professional ability, in-depth technical expertise,

unwavering leadership. Facilitated 300+ relocation assignments: employee notified, briefed, orders in hand

60 days prior to departure date –WOW! Truly dedicated HRM – perfect balance of technical expertise and

management ability.” Carol D. Anderson MSgt., USAF, 314 th Mission Support Squadron (AETC), Little Rock

AFB AR

“Outstanding leader; masterfully managed squadron appraisal report program; processed 242 appraisals –

96% on time rate. Maintained stellar 97% unit duty status reporting.” Donald R. Wilhite, Colonel, USAF

PROFESSIONAL CAREER PROGRESSION

UNITED STATES AIR FORCE 2003 –

Present

Human Resource Assistant, Ellsworth AFB, SD (2014 – Present)

Provide insightful assistance to management of human resources functions, including administration of

employee promotions, reassignment and recruitment actions, while performing pre-employment requirements,

placement, and employment advisory services. Coordinate pre-employment drug tests and physicals and

process background checks for security clearances. Advise employees on retirement, benefits, pay, salary /

wage, and supervisory records. Processed civilian employee retirement awards.

Identified and corrected significant amount of errors while conducting civilian record review

process.

Orchestrated Federal Employee Health Fair, including management of all Health Fair logistics for

500 attendees.

Reinstated dormant civilian recognition program, including clearing of backlog and processing of

recognition certificates.

As Employee Relations Program Coordinator, processed voluntary leave transfer actions resulting in

100 hours of annual leave donations.

Appointed to serve as Management & Incentive Award Program Coordinator.

Recovered $10K+ in assets resulting from completion of annual file plan and office equipment

review.

SHERI S. MASTERSON, Page 2 of 2

Superintendent, Military Personnel Section, Ellsworth AFB, SD (2013 – 2014)

Provided oversight for personnel programs with full accountability for advising on security classifications,

financial assistance, employee benefits, disciplinary actions, promotions and force reduction measures.

Processed identification cards, military decorations, passports, and Service Group Life Insurance

documentation.

Recognized as #1 unit in Air Combat Command as a result of executing 843 on-time performance

reports.

Led Air Combat Command to #3 place from #5 as a result of clearing overdue cases with 95%

completion rate as part of Case Management System program.

Activated Personnel Contingency Operations team during B-1B crash, accounted for 850

employees on 12 rotations to crash site within first 24 hours.

Successfully solved manpower shortage and backfilled formal training section for 30 days.

Orchestrated Upgrade Training program and led employees to journeyman level 8 months ahead of

schedule.

Effectively served over 12K airman, civilian and military dependents.

Conceptualized, planned, and developed previously non-existent Casualty Assistance Team

training curriculum; trained and certified employees in casualty assistance.

Operations Manager, Little Rock AFB, AR (2003 – 2013)

Charged with full accountability for providing operational support for military employees in areas of

separation and retirement, employment, Commander Support staff, Officer and Enlisted promotions, and

outbound assignments. Prepared HR documentation for requisitions, evaluations, security clearance, and

dependent medical clearances. Processed 800 employee reenlistments and extensions. Created suspense log

to track assignments records. Handled / managed sensitive material, including unfavorable information files,

control roster program and Article 15.

Key contributor to attaining exceptional retention rates of 12% above Air Force average.

Ensured $1M entitlement to military employees by processing Career Status Bonus actions.

Counseled over 5K military members on separation and retirement procedures.

Directed 4K employees through Personnel Reliability Program that served 32 squadrons.

Orchestrated and managed implementation of over 2K position numbers and unit codes.

Executed security classifications and employment actions for 28 units.

Conceptualized, planned, developed, and implemented handbook for Personnel Concept III system.

EDUCATION CERTIFICATIONS

BS Senior Management/Human Resources, Park University, 2012, Parkville, MO

MS Operations Management, University of Arkansas, 2014, GPA: 3.5

Employee Management Relations Certification Civilian Personnel Management Course Certification

Disability Program Manager Certified Victim Advocate Certified

Currently pursuing PHR Certification

TECHNICAL PROFICIENCIES

Microsoft Word, Excel, PowerPoint, and Java

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