Customer Service Sales
Resume:
JOHN M. JUSTICE, BBA
**** ****** *****, *********, ** 44212
***********@*****.***
Sales and management professional specializing in small business growth and
development. Skilled at building relationships with new and existing
customers leading to immediate and long term revenue growth. Thrives in a
fast paced environment and driven to meet and overcome challenge. Leader
with entrepreneurial vision and energetic implementation leading to
consistently successful results.
SALES/MANAGEMENT PROFESSIONAL
. Retail, B2B, and Institutional Sales
. Client Acquisition and Retention
. Lead Generation and Cold Calling
. Relationship Building
. Consultative Sales
. One Call Closing
. P&L and Business Growth
. Leadership and Team Building
. Product Presentations and Training
. Customer Service and Inside Sales
PROFESSIONAL EXPERIENCE
AMT/Parkway DC Enterprises Strongsville, OH 2012-2014
Manager of Customer Service
. Conducted online demonstrations of software solutions for business
owners in the automotive repair industry
. Provided ongoing service, training and support for principals,
managers, technicians and support staff after initial software
implementation
. Produced successful print and video marketing programs which led to
local, regional and national new client acquisitions
. Trained and supported a team of independent outside sales affiliates
enabling greater market penetration
OCA Business Solutions Apple Valley, CA 2004-2012
Principal
. Founded a successful sales organization specializing in B2B and
institutional sales of promotional products, office supplies and
commercial printing
. Developed a substantial customer portfolio through online lead
generation and aggressive cold-calling
. Performed product demonstrations at trade shows, local business
networking groups, and one-on-one to business owners leading to
sustained client growth
. Excellent follow-up and customer service skills resulted in a 94% new
client retention rate
. Partnered with a local office products business resulting in increased
sales and expanded product offerings for both organizations
. Managed all business operations including sales and marketing,
operations, purchasing, accounting and office administration
. Superior business judgment, management and sales abilities led to
consistent growth averaging more than 20% annually
EMSCO/Ohio Pool Equipment & Supply Company Strongsville, OH 1993-2004
General Manager (1996-2004)
. Managed all business operations including P&L responsibility of a
regional multi-site wholesale distributor of commercial swimming pool
chemicals, equipment and supplies
. Created and implemented a sales and marketing program in a mature
market that resulted in immediate (28%) and ongoing (8-12% annually)
sales growth
. Recruited, trained and managed a professional outside sales and
customer service team
John M. Justice, BBA Page 2.
EMSCO/Ohio Pool Equipment & Supply Company
General Manager (continued)
. Designed and implemented a competitive pricing program resulting in
increased revenues and improved margins
. Orchestrated successful launch of a satellite warehouse and sales
branch
. Negotiated exclusive sales territories and launched new product lines
. Prepared and priced competitive bids and secured bonding
. Created and published a product and parts catalog, including annual
updates
. Planned and conducted annual off-site client educational seminars
featuring industry acclaimed speakers
. Established strategic alliances with outside installers and
contractors
. Negotiated pricing with vendors resulting in substantial (5-20%)
product cost savings
Sales Manager (1993-1996)
. Supervised and motivated the inside and outside sales team of a B2B
distributor of residential swimming pool chemicals, equipment and
supplies
. Scheduled and conducted regular monthly sales meetings enabling sales
team to enhance product knowledge and improve selling techniques
. Personally maintained direct sales relationships with key accounts
. Performed product demonstrations and built relationships with owners
of residential swimming pool companies
. Consistently increased territory sales while successfully maintaining
existing customer base
. Exceptional sales, management and leadership skills resulted in
promotion to General Manager of the company's commercial division
COMPUTER SKILLS
. Windows Office Suite (Word/Excel/PowerPoint/Outlook/Publisher)
. Adobe Photoshop
. Research USA (market research software)
. iContact (marketing software)
. GoldMine (customer relationship management software)
. Internet and social media
EDUCATION
Cleveland State University Cleveland, OH
BBA in Accounting
The Ohio State University Columbus, OH
Undergraduate course work
CERTIFICATIONS & AFFILIATIONS
Notary Public State of Ohio
BNI Referrals Unlimited- Member Rancho Cucamonga, CA
Victorville Chamber of Commerce- Member Victorville, CA
Berea City Club- Member Berea, OH
National Spa & Pool Institute, Region VI- Director Strongsville, OH
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