Customer Service Sales
Resume:
} Erick Nava
Kingwood, TX ***39
Mobile: 1-832-***-****
E-mail: *****.****.****@*****.***
Objective
Commercial Manager, focus on the development of new business relations. Analytical, hard-
working under specific goals, and adept to identify strategic solutions and opportunity areas; able
to negotiate and expose to different kinds of organizational hierarchy. Team leader and capable
to undertake new projects, implement global business strategies and break down cross-cultural
communications barriers.
Experience
Customer Service Coordinator - South America (June 2014- December 2014)
Cambridge University Press (Mexico)
- Administration and follow up for Key international Accounts.
- Budget management
- Analysis and business drive solutions
- Pricing and Decision making
- Supply chain effectiveness: follow up of imports and exports
- Improvement of 50% in claims response
- Develop reports for cause analysis
- Proven ability to manage within international markets, utilizing talent to deal with cultural
barriers.
National Sales Manager (January 2014 – June 2014)
ILICASA (Mexico)
- Sales and Business development
- Budget planning
- Forecast planning and comparison
- Rate development
- Hiring and team selection
- Route designing
- QBRs and KPIs presentation
- Face to face sales and capable to identify opportunity areas in supply chain process.
- Consultative selling approach
} Resume: Erick Nava
- Suggest and support on logistic knowledge for developing processes and strategies.
- Help in SOP/SLAs/SOW development for standardizing processes
- Develop Brick walling and cross selling initiatives
International Sales Manager (Central and South America) (March 2012 – September 2013)
Klingspor Ltd. (Chile)
- Administration of International Department:
- Budget planning
- Hiring and team selection
- Personnel training and evaluation
- Sales strategies planning
- Analysis of Information
- Pricing and Decision making
- Supply chain effectiveness: follow up of imports and exports, selection of forwarders,
tariffs negotiation, INCOTERMS selection
- Training coordination
- Negotiations with potential dealers in the region
- Excellent qualifications in strategic planning with comprehensive knowledge of business
management, organizational development, team building, and project execution.
- Manage and standardized the process
- Identify opportunities areas to develop and implement sales (Retail with Sodimac)
- Develop team work and selling strategies for internal and external customers.
- Develop and grow in more than 50% of GP
- Creating and delivering proposals to ensure a win-win business
Junior Sponsor Executive (January 2012 – March 2012)
Cámara de Integración Chileno Mexicana (Chile)
- Created new business affiliates
- Events organization
- Launched new commercial projects in Chilean market
Charge D’Affairs Assistant (February 2011 – Julio 2011)
Embassy of Islamic Republic of Pakistan in Mexico (Mexico)
- Consular duties
- Passport Application Process
- Visa Application Process
- Registration of Pakistanis in Mexico
- Official statements for Mexican Government
- Capable to serve as an interpreter in high level executive meetings
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} Resume: Erick Nava
- Assist on the creation of presentations, slides, PowerPoint, or international conferences.
- Expertise in the deployment in initiatives and strategies that support business relations
Key Account Manager (November 2006 – June 2010)
Banamex- Citigroup (Mexico)
- Cross Sale strategies for Credit Cards involving CRM, Marketing, Risk, Product
Management, and Legal areas.
- Hiring and negotiation with HHRR companies that provided salesforce for the Credit Card
tramit/sale.
- Expertise in designing and implementing reports to achieve sales discipline and improve
the overall efficiency of the department.
- Capable to deal with internal audits
- Expertise to set strategic priorities and give clear strategic direction
- Maximize account and brand profitability by identifying and reacting to new opportunities
- 20% of reduction of fraudulent sales
- Executive with more accounts (Represented 60% of whole sales)
- Increased product line sales 30%
- Meet with dealers, national accounts, end users, and the sales force to define new product
requirements and work with product development.
Education
Foreign Affairs Degree (Instituto Tecnológico y de Estudios Superiores de Monterrey
Class 2006)
- Part of Alumni Association
- Participate in developing the elections campaign
Skills
- Team builder
- Pro-active
- Self-motivated
- Detail focus
- Good communication and interpersonal trait
- Leader and coaching skills
- Work under stressful situations
- Ability to move forward successfully with minimal direction
- Willingness to involve stakeholders in decision making process
- Ready to take personal accountability for achieving individual and shared goals
- Able to influence and convince others in a way that results in acceptance and agreement
- Logistics/Supply Chain Management
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} Resume: Erick Nava
Courses
Instituto Tecnológico y de Estudios Superiores de Monterrey
- Diplomacy
- French
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