Customer Service Sales
Resume:
TESS HERNDON
THOMASVILLE, GA.
OBJECTIVE: TO GAIN SECURE, LONG TERM EMPLOYMENT AT A REPUTABLE COMPANY.
EDUCATION
**** **** – FT. WALTON BCH. HIGH SCHOOL, GENERAL
INDIANA LICENSING SCHOOL, PROPERTY & CASUALTY
DRUG & ALCOHOL TESTING (C.P.C.T)
GRIFFIN/THOMASVILLE FORD LINCOLN
05/2014 TO 07/2014
TAG & TITLE, BACK UP AP/AR
THOMASVILLE, GA
BACK UP PHONE RECEPTIONIST
BROKE DOWN ALL CAR DEALS AND SENT OUT CONTRACTS
REPORT ALL SALES
REPORTED REBATES
PROCESSED ALL TAG AND TITLE
DEALER TRADES
BACK UP AP/AR
INPUTTED ALL NEW AND USED VEHICLES INTO INVENTORY
LEE AUTOMOTIVE
06/2010 TO 02/13
RECEPTIONIST – BILLING CLERK
FT. WALTON BCH. FL.
ANSWER ALL INCOMING CALLS TO DEALERSHIP
CASHIER FOR ALL PARTS AND SERVICE CUSTOMERS
COLLECT ALL DEPOSITS FOR VEHICLE SALES
STOCK IN ALL NEW VEHICLES FOR ALL 5 DEALERSHIPS
POST ALL NEW VEHICLES IN ACCOUNTING FOR 4 OF THE 5 DEALERSHIPS IN ACCOUNTING
ASSIGN STOCK NUMBERS FOR USED VEHICLE PURCHASE FOR ALL THE DEALERSHIPS
POST ALL USED VEHICLES PURCHASED IN ACCOUNTING
CUT CHECKS FOR ALL USED VEHICLE PURCHASES
ALL DEALER TRADES FOR THE 5 DEALERSHIPS
PULL CONTRACTS FOR SOLD VEHICLES FOR THE 5 DEALERSHIPS
POST ALL SOLD VEHICLES FOR THE 5 DEALERSHIPS IN ACCOUNTING
REVIEW EACH DEAL AND MAKE SURE NECESSARY FORMS ARE COMPLETELY CORRECTLY
09/2007 – 01/12
CLARKE’S COLLECTIBLES
SALES/CUSTOMER SERVICE
FT. WALTON BCH. FL.
SALES AND CUSTOMER SERVICE
BUILD CUSTOMER BASE BY RETURN CUSTOMERS
RECEIVE AND CHECK IN NEW MERCHANDISE
KEY HOLDER
SOFFSEAL, INC.
04/2004 – 08/2005
CUSTOMER SERVICE/SALES
HARRISON, OH.
ANSWER 12 LINE PHONE
DEALT WITH ALL CUSTOMER COMPLAINTS
PROCESSED CUSTOMER’S BULK ORDERS
WORKED AND SOLD MERCHANDISE AT CAR SHOWS
TOOK ORDERS FROM RETAIL CUSTOMERS AND COMMERCIAL CUSTOMERS
FILLED IN FOR SHIPPING DEPARTMENT WHEN SHORT
MADE SURE ALL ORDER WENT OUT ON TIME
MADE TRAVEL APPT FOR SUPERVISORS
CHECK ALL PRICING AND CORRECTED MISTAKES
02/2001 – 07/2003
FLOWER FRAMERS
SALES/SALES SUPPORT
CINCINNATI, OH.
IN CHARGE OF ALL RESIDENTIAL SALES STEMMING FROM CALLS, EMAIL, AND TRADE SHOWS
PRE-QUALIFIED POTENTIAL COMMERCIAL CUSTOMERS
ORDER ENTRY
ASSISTED ANY CUSTOMER WITH ORDER TRACKING AND/OR RESOLVE ANY PROBLEMS
UP KEEP OF DATABASE USING ACT2000
08/1999 – 01/2001
J & J PACKAGING
RECEPTIONIST
BROOKVILLE, IND.
ANSWERED 16 LINE PHONE
GENERAL OFFICE DUTIES
03/1998 – 03/1999 THOUSAND TRAILS
STORE MANAGER
BATESVILLE, IND.
SETTING UP FLOOR PLAN FOR WELCOME CENTER/ STORE
SETTING UP VENDORS AND BUILT INVENTORY
EMPLOYING/TERMINATING, SCHEDULING AND SUPERVISING STAFF
OVERSEEING ALL CHECK-IN’S OF 54 CABINS AND 1200 CAMPSITES
ALL CUSTOMER SERVICE NEEDS ALONG WITH WORKING CLOSELY WITH OTHER DEPARTMENTS
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