Gail Graham
***** ********** ******, ******, **** 44132
************@*****.***
Overview
A highly motivated Office Manager, Bookkeeper, Support, Customer Service,
A/R, A/P, and Collections professional with a verifiable record of
accomplishments. Highly creative, recognized as a results-oriented and
solution-focused individual. Areas of strength include:
. Demonstrated Perceptiveness in Analysis, Problem
Recognition/Resolution Abilities
. Delivers Precise Accounts Payable, Purchase Ordering, Accounts
Receivable, Invoicing, Problem Collections, Bank and Cash
Reconciliations Handling
. Effectively Communicates (Vendors, Customers, Agencies and Coworkers)
. Strong Organizational Skills, Attention to Detail, Quality Assurance
. Time Management Skills, Multi-Tasking with Accuracy, Flexibility
. Maintains and Conducts Problem Recognition/Resolution of Office
Equipment
. Captures Payroll (Hours, Sales, Commissions, Deductions,
Reimbursements Tracking)
. Computer Literate Maintains Integrity of Database Files (Customer,
Vendor and Inventory)
. Exercises Thorough Research Abilities
Skills
QuickBooks, Word, Excel, Outlook, Variety of In-house Programs, Web
Research, On-line Banking and Various On-line Ordering, Merchant Services
and Vendor Applications
Office Facilitating, Coordinating, Moving, Setup, Implementation Efforts,
Tracking Processes, Documenting and Implementing a Variety of Procedures to
Eliminate Redundancy, Confusion, and Time Wasters, Adaptable to most
Software, Electronic Scanning and Filing
Miscellaneous/Training/Work Experiences
. Computer Programming (Common Business Oriented Language - CoBOL)
. Automation Design and Development Efforts
. Continuing Education - Supervision, Basic Management, and Database
Classes
Education (References Available for Managerial, Personal and Technical
Continuing Education Classes)
July 1976 Computer Programming/Procedures for Business
(Graduated/Certificate)
ICM School of Business (formerly Institute of Computer Management)
Cleveland, Ohio
1,000 Hour Course/Hands-On Training/Developing Program Code and
Running Jobs Developed Code, Report Layouts, Record Layouts for CoBOL,
Fortran, Easycoder, BAL
June 1974 Secretarial and Clerical Office Procedures (Graduated/Diploma)
Regina High School
Cleveland, Ohio, 44121
Work History
June 2009 - Present (Office Manager/Customer Service/Bookkeeping and
Accounting Support)
American Copier Solutions, Inc., Cleveland, Ohio 44114
July 2008 - May 2009 (Temporary Office Support/Customer Service
Assignments)
Global Technical Recruiters, Wickliffe, Ohio 44092
January 2007 - July 2008 (Customer Service, Office Support, Preparation for
Printing)
P S Graphics, Lakewood, Ohio 44107
April 2005 - June 2006 (Office Conversion Coordinator/Dispatcher/Accounting
Support)
Allied Door Systems, Bedford Heights, Ohio 44128
References (Business and Personal) and Complete Work History and
Accomplishments Available