Manager Quality

SCOTT RANDALL

**** ***** **** ***** ****** Cellular: 503-***-****

Hillsboro, Oregon 97124 *******.****@*****.***

SUMMARY OF QUALIFICATIONS

. "Hands-on" Quality Engineer in R&D, Manufacturing and Software

Engineering, Highly successful in all prior positions with progressively

increasing job responsibilities though-out career.

. Frequently consulted by upper management to solve problems previously

believed unsolvable and permanently solved them.

. Customer Service Management experience for Electronic Products.

o Established and managed customer facing technical Call Center

staffed with 6 technical agents

o Implemented 'AI' (Artificial Intelligence) tools to insure

consistent and accurate issue closure.

o Achieved 98% customer satisfaction rating across all product

lines, obtained 95% first call resolution with less than 5% call

abandonment.

o Received the Presidential Award for outstanding merit in leading

this effort. Still have the plaque in my office today aside many

others.

. Effective interpersonal, teamwork, networking, collaboration, negotiation

& conflict resolution skills; Ability to interface and influence at all

levels in an organization.

. Visionary and strategic planner with exceptional analytical and problem

solving skills.

. Exceptional listening, coaching and mentoring abilities with a strong

commitment to team building.

SPECIAL SKILLS

Quality SEI CMMI, SDLC, TPI, ISO/QS 900X standards, TQM, APQP, FMEA,

Systems/Standards: SPC, Six Sigma, UL, Procurement, MRP systems, Quality, Cost and

Schedule, Processes

Procurement and people management thru teamwork methodologies

Applications: MRP Systems, Microsoft Office Suite (Word, Excel, PowerPoint,

Visio, Project, etc.)

Computer Skills: PC's, Intel servers including hardware assembly and debug, OS's,

server software applications such as Server Management software,

drivers, BIOS and Firmware. Most common programming DB languages

-SQL, FoxPro and process tools such as Serena Team Track and

Tracker as well as MRP applications.

PROFESSIONAL EXPERIENCE

Quality Manager, Electronics Buyer-LSI Virticus, Inc., Beaverton, OR Jan

2009 - June 2014

Implemented and manage the product Quality and Procurement processes along

with supporting process, tools and systems.

Implemented MRP tooling and processes for electronic parts procurement

across 1,000 various commodities, Identified and manage key part suppliers,

supplier agreements, Purchase Orders, Cost Management and overall inventory

management strategy including quality of outsourced electronic assembly

builds using contract manufacturers and the management of Product BOMs used

to build these assemblies. Also, defined and authored manufacturing Test

Plans for all products.

Quality Business Analyst-Process Improvement Consultant, Wellpartner, Inc.,

Portland, OR 2008 - 2009

Successfully completed contract with Wellpartner, Inc., to assess and

recommend business process improvements across their entire Prescription

Pharmaceutical operations. This work included extensive process evaluation,

detailed work-flow mapping and employee process improvement discovery

interviews, to identify and comprehend efficiency improvement

opportunities. This work also included assessments of existing Citrix base

prescription drug fulfillment systems and implementation of supporting work-

flow tools, metrics, root-cause analysis methodologies, Quality training

and creation of departmental process, policy and procedural documentation

to insure executing consistency of the new process implementations.

SCOTT RANDALL PAGE 2

INTEL CORPORATION (Server Division), Hillsboro, Oregon 2000 - 2008

Enterprise Sever Division - Software Quality & Reliability Manager Jan

2003 - May 2008

Responsible for the quality Validation of all Intel Server product software

Development across globally distributed Development Engineers and teams

(US, India, China and Taiwan) including worldwide contract software

suppliers. Managed staff of four (4) Software Quality Engineers assigned

across all Intel EPSD server product lines from 2-way P3/P4/Xeon to 4-way

Itanium systems including the1st Blade server, engaging across all product

development disciplines (100+individuals), insuring adherence to quality

and validation standards and the delivery of 'world class' reliable server

products. Attained significant (measured) generational quality improvements

product-over-product for some 40 Intel server product development projects,

each averaging over 14M lines of source code across the various server

software components (Server Management IPMI /SOL/CROL) Firmware (chassis

Mgmt.) and BIOS based on AMI's core

.

Provided quality leadership and lead the assessment and Validation of all

software products throughout the development and release life-cycle.

Continuously delivered product software meeting or exceeding its quality

goals according to R&D committed milestones. Manage daily technical and

staff issues as they related to applicable projects and staff members.

Created Quality plans based on project goals, resources, estimates, risks,

issues, test planning and validation specifications. Monitored progress to

quality goals according to plans and took the appropriate corrective

actions to ensure each projects success.

Enterprise Sever Division, NPI Software Program Manager Jan 2002 - Jan

2003

Software Program Manager for two Intel Server software products (Dodson 2-

way P3 and Shasta, 4-way Xeon) jointly developed with NEC Japan.

Responsible for scope of both projects from initiation to delivery,

including managing the planning, organization, schedule and implementation

of all program activities insuring adherence to project management standard

processes and compliance to quality assurance policies. Directed over 50+

resources worldwide, completing both projects within scope and budget,

exceeding all Time-to-market (TTM) and Time-to-quality (TTQ) milestone

targets. Interacted with Sales and Marketing teams (Intel & NEC) to

determine business opportunity and market requirements, identified and

manage risks and issues, and involved stakeholders in the adoption of risk

mitigation strategies. Provide direction and control of work performed

within the project framework including monitoring the critical path,

various program metrics and implementation of appropriate corrective

actions.

Successfully influenced management to fund 3rd party SEI CMMI assessment of

the software development process to identify and make visible problematic

process areas for corrective action as a precursor to full SEI CMMI

implementation and certification.

EPSD Sr. Software Quality & Reliability Engineer Mar 2000 - Jan 2002

Responsible for the quality of 5 new Intel server software development

projects (Lion, Coos Bay, Dodson, Barstow and Kilchis1) and their

respective software stack (Server Management software (IPMI 1.0, with LAN

alerting and CIM support for Itanium processors), BIOS, Firmware, Utilities

and Diagnostics. Developed and deployed key software project management

tools improving product TTM by reducing process related variation. These

tools included; Progress to Plan management, Issue/Defect Metrics and QDI

(Quality Development Indicators).

ENVIRONMENTAL SYSTEMS PRODUCTS (ESP), East Granby, CT

Quality Assurance Manager

April 1999 - Mar 2000

Reporting directly to the company's CEO, lead quality improvement

activities throughout the organization including Product Development,

Manufacturing and Field Service. Specifically hired to identify and

eliminate product quality issues which, if not corrected could have

potentially bankrupt the company.

. Successfully Implemented Continuous Quality Improvement (CQI) process,

resulting in permanent elimination of numerous process induced

hardware and software, product anomalies.

. Successfully implemented Cost of Quality measurements to insure

tangible measurable progress.

SCOTT RANDALL PAGE 3

. Reduced overall operational losses by $600k (annualized) within the

first 6 months of CQI implementation.

. Led investigation into customer field failures, identifying the root

cause, and the subsequent design changes (software and hardware) to

address and correct the product issues thus preventing New York, New

Jersey and California BAR desertification of their SMOG Check

emissions product line.

CLAYTON INDUSTRIES, El Monte, CA June 1997 - Mar 1999

Quality Assurance and Manufacturing Manager 1998 - 1999

Responsible for all areas of quality improvement from incoming raw

materials inspections to outgoing product validation including: Improvement

of the manufacturing system (process optimization), quality cost

measurement system, employee training and all quality documentation for

both Dynamometer and Steam/pressure Vessel product lines, including

compliance with UL and ASME standards.

. Developed and established a comprehensive manufacturing quality system

from the ground up, identifying and correcting numerous product design

and product testing issues eliminating costly field repairs reducing

the cost of sales by 25%.

Supervisor, Manufacturing Electronic Assemblies 1997 - 1998

Hired specifically to oversee implementation ramp-up of Clayton's

Dynamometer electronic motor controls manufacturing, for Dynamometer

products certified for the California BAR Emission program.

. Successfully ramped Dynamometer control box production from 2 to over

60 per day in less than 3 months achieving a zero-failure quality

level.

. Hired and trained staff of 40 employees (35 non-technical and 5

technical)

. Developed and implemented 'mass-assembly' manufacturing processes for

electronic motor controls including electronic circuit boards, wire

harness sub-assemblies, test equipment design, product test and

validation process as well as all test procedures. Promoted to Quality

Assurance/Manufacturing Manager

SPX CORP, AFTERMARKET TOOL & EQUIPMENT GROUP, Kalamazoo, MI 1980 - 1997

Manager, Technical Services 1996 - 1997

Supervised SPX Technical Support Group, assisting Customers, Field Service

Engineers, and Sales staff with technical support services across the

entire SPX automotive test equipment product lines. Additional

responsibilities included: technical publications (TSB & service manuals)

and customer relations.

. Saved SPX Services Division over $200K annually through implementation

of a WEB based

Technical Information Distributing System, improving technical

communications between Field Service and Engineering, resulting in

reduced inbound call load while improving access to critical

service/repair information.

. Implemented enterprise 'AI' (Artificial Intelligence) service

knowledge base solution reducing service center employee-training time

and improving the accuracy of service responses, and increased call

capacity, while greatly improving both the customer and Field Service

Technician experience.

Manager, Automotive Diagnostic Research 1993 - 1996

Responsible for the research, data collection, data modeling, product SW

data integration, and validation of automotive information found in

Automotive Diagnostics Engine Analyzers and Emission Analyzer products.

. Successfully designed and implemented FoxPro based 'global' Vehicle

Information System merging multiple corporate vehicle knowledge

repositories into one centralized divisional database.

. Developed and instituted new vehicle data mining techniques and tools,

vehicle specifications and research methods to streamlining the new

model year research process.

. Designed and implemented new VIN-less data driven vehicle selection

user interface adopted by all current and new product lines.

. Successfully designed and implemented product database porting

methodology reducing annual product SW release effort from 4 months to

1 week across the entire product lines.

. Successfully led QS-9000 team to obtained QS-9000 certification for

manufacturing division.

. Promoted to Manager, Technical Services.

SCOTT RANDALL PAGE 4

Manager, Diagnostic Products - Allen Smart Connection (ASC) Products

1992 - 1993

. Managed all related product software development for Allen's Smart

Connection products (ASC)

. Design and implementation of vehicle configuration and on-board

computer (OBC) databases.

. Managed the research of Vehicle diagnostic data for all vehicles

worldwide.

. Promoted to Manager, Automotive Diagnostic Research.

Manager, Quality Engineering 1989 - 1992

Responsible for product quality and reliability, design of failure data

collection systems, failure analysis and subsequent corrective action

process to improve overall product quality from design to delivery.

. Direct supervision of 3 quality technicians and 1 data entry clerk,

and reported directly to the CEO.

. Conducted numerous customer satisfaction surveys to successfully drive

quality improvements within the Engineering and Manufacturing process

for both Hardware and Software.

. Implemented new Parts Approval outsourcing system/strategy and was

directly involved with Engineering Change Order process and signoff

authority reducing parts approval induced quality issues by 80%.

. Implemented and maintained SW/HW CM strategies and process.

. Implemented 'Philip Crosby's Quality Improvement Process establishing

the actual 'Cost of Quality', COQ to measure and demonstrate tangible

and measurable product improvements.

. Facilitated Quality training for some 500 employees deploying some

100+ empowered Quality Improvement teams (QIT) identifying and

eradicating literally 1,000's of process and design problems resulting

in tangible improvements to the companies bottom-line.

. Responsible for all manufacturing testing methods, procedures and

oversight of product testing from sub-assemblies to final products.

This included in-circuit PCB testing using Teradyne's GenRad in-

circuit testing products.

. Promoted to Manager, Diagnostic Products.

EDUCATION

AAS Electronics Technology Kalamazoo Community College, Kalamazoo,

Michigan

Electronics Trade School Cleveland Institute of Electronics, Cleveland,

Ohio

PROFESSIONAL DEVELOPMENT

. EPA Air Emissions Opacity testing certification, Portland, OR 2009

. SEI CMMI Training - SEI. Carnegie Mellon University, Philadelphia, PA ?

2003

. Numerous Intel Technical trainings. Intel Corporation ? 2000-2008

. Quality for Management Training. International Quality and Productivity

? 1996

. Quality Facilitator Certification. Prism Performance Systems, Inc.,

Livonia, MI ? 1995

. FoxPro Developer Certification. Micro Endeavor, Inc., Upper Darby, PA ?

1993

. Quality Facilitator Certification. Philip Crosby Assoc., Inc. (College

of Quality), Atlanta, GA ? 1992

. Environmental Stress Screening Reliability Certification. U of

Wisconsin, Milwaukee, WI ? 1984

. Statistical Process Control Certification. Kalamazoo Community College,

Kalamazoo, MI ? 1980

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