Manager Service

Respected Sir/ Madam,

Since I meet all the requirements and educational qualifications, I wish to offer my

candidature for the suitable position in your company, because I am enthusiastic to

gain International experience. This will allow me to further my career goals and

familiarize myself with Global experience and business practices.

My commitment to the field in this industry is long standing. As my enclosed resume

indicates, my experience and education would enable me to make a substantial

contribution.

I will dedicate myself to complete participation and exert all knowledge and skills that

I currently posses from other companies.

I truly appreciate the opportunity to apply for the suitable post to your company.

Thank you for putting in the time to review my resume. I can interview at your

convenience. Looking forward to hearing from you.

Sincerely,

Md. Suman Howlader.

.

Contact: +91-842-***-****

********@*****.***

*****@*****.***

Dated: 13th Jan 2015

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Curriculum Vitae

MD. SUMAN HOWLADER

100, Ravindra sarani

New Barakpur,

Kolkata-131, India.

Voice: +91-842-***-****

E-mail: *****@*****.***

OBJECTIVE:

I want to obtain a management position in a well-recognized Company where I can utilize my

8+ years’ experiences in wide-ranging employment field and extensive knowledge about

Hotel operation and catering and coordinating all faucets of groups assigned. Increase

standards in the quality of food and service and develop higher career in management.

SUMMARY:

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Top notch Manager with experience in day-to-day management of hotel, catering and its staff

with commercial accountability for organizing and directing all hotels and catering services.

(Knowledge in arranging decors. Ability to set food quality standards, Knowledge in business

development, excellent organizational skills, Ability in managing kitchen operations to

increase efficiency.)

PROFESSIONAL PROFILE:

Total Eight years+ in Hotel & Catering Industry.

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Last designated as “Catering Manager’ with Vira Hospitality Service Pvt. Ltd. Raipur,

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India.

Experience in QSR Operation & Management through Café Coffee Day, India.

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Proficient at managing & leading teams for running successful process operations &

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experience of developing procedures, service standards for business excellence.

A thorough professional with a proactive attitude, capable of thinking in and out of the

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box, generating new design solutions and ideas.

Outstanding oral, written and training communication skills, (Know ENGLISH,

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BENGALI, HINDI, & FRENCH)

Unparalleled guest relations skills especially in creating "special touches" and

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resolving Guest requests and concerns.

Develop innovative tactics to resolve problems, excellent eye for details can carry out

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actions to improve the appearance of the property, and employees as well as

establish relevant actions that meet guest’s expectations.

Positive and upbeat approach to employee relations and guest complaints.

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Strong computer skills. & Various PMS SOFTWARE.

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Remarkable ability to ensure proper selection, training, motivation and counseling of

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all employees.

Knowledge on ISO 22000 and HACCP.

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PROFESSIONAL EXPERIENCES:

1. Job title : Catering Manager (Institutional Division) 2nd April, 2008 –Present.

Company Profile : Vira Hospitality Service Pvt. Ltd. Raipur, Chhattisgarh.

Operate huge no. of Institutional & commercial caterings along with hotel

business across the Country, (Rungta Group of College, Bhilai Steel plant, Big

Den, etc. are few example.)

Key Duties &Responsibilities:

• Quality Control on all aspects of the Day to Day running of the shift.

• To assist with all meal services, Meal Tracking, to ensure meals are served on time.

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• Check menus. Ensure production figures are accurate.

• To deal with and resolve customer complaints.

• Ensured all staff maintained a clean and professional appearance.

• Be constantly aware of staff that show potential for development and ensure that

these people are highlighted for promotion.

• Monitored waste and utilization of leftovers. Etc.

• Timely and accurately indenting.

• Assets and Equipments maintenance.

• Close liaison with Café Coffee Day for BSP (Bhilai Steel Plant) operation for maximizing

sales & profits.

• Food safety and hygiene practice.

• Motivating my team and Implement SOPs.

• Prepare report to management review.

2.Job Title : Assistant Manager (Operation), 18 Jan’2007 - 5 Feb’2008.

Company Profile : Kingstone Boutique Hotel*** (A Unit of Downtown Group of Hotel)

394, Jessore Road, Kolkata. This group has its chain property across

the country and abroad.

Key duties & Responsibilities:

• Manage the Hotel to achieve the set financial target

• Responsible for preparing budgets, marketing strategies and setting targets for the

Hotel

• Prepare and submit reports to the Management Committee of the Hotel.

• Represents management in the important area of guest relations. Handle questions of

charges and check cashing, investigation of any comments and coordination with

emergency plans.

• Maintain Financial Records.

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• Motivating & Briefing my team and Implements SOPs.

• Look after safety & hygiene practice in working environment ISO standard.

• Guest feedback analysis.

• Recruit team member when required.

• Makes periodic guest room and public area space inspections so as to be thoroughly

knowledgeable in location, Type and appearance.

• Establish expected standards for service to guests and members, decor,

housekeeping, food quality, and banquet operations.

• Negotiate contracts with equipment and materials suppliers.

• Responsible for the overall management of the operations of the Hotel.

3. Job Title : Restaurant Manager, 4th January 2006 to 9th December 2006

Company profile : Mayur Residency, Assam, West Bengal, India.

180 Rooms, 3 Banquet Hall, 3 specialties Restaurant, 1 Coffee Shop.

Key Duties & Responsibilities:

• Taking responsibility for the business performance of the restaurant.

• Analyzing and planning restaurant sales levels and profitability.

• Organizing marketing activities, such as promotional events and discount schemes.

• Preparing reports at the end of the shift/week, including staff control, food control and

sales.

• Creating and executing plans for department sales, profit and staff development.

• Setting budgets and/or agreeing them with senior management.

• Planning and coordinating menus.

• Order daily supplies.

• Ensure guest satisfaction.

4. Job Title : Senior Captain, March 2004 to November 2005

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Company Profile : Grapevine a Multi-cuisine Restaurant, Mumbai, India.

Key Duties and responsibilities:

• Over all charge of the team.

• Responsible for seeing that all the duties necessary for the pre-preparation for service.

• Aid Guest reception and take orders.

• Making the Duty rotation.

• Handling Guest Complain

• Report to the Restaurant manager.

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PROFESSIONAL QUALIFICATIONS:

Diploma in Food & Beverage Service, Affiliated by CITY & GUILDS, LONDON.

Related Course work:

1) Safety at work

2) Hygiene at work

3) Product Knowledge

4) Billing and checking procedures

5) General pre-service procedures

6) Provide a different type of service

INDUSTRIAL EXPOSURE : ITC SONAR BENGAL SHERATON, (Kolkata) (Casual

training)

SERVICE PRACTICE : ROSE, A multi cuisine chain restaurant in Kolkata.

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ACADEMIC QUALIFICATIONS:

3 Years Diploma in Hotel & catering Management.

Major course work:

1) Food Production

2) Food and Beverage Service

3) Front Office Operation and Management

4) Accommodation Operation

5) Food and Management

6) Nutrition and Hygiene

7) Principals of Management

8) Hotel Accounts and Finance

INDUSTRIAL EXPOSURE:

• 24 weeks Industrial Training from HOTEL FORTUNE LAND MARK (By Welcome Group),

Ahmadabad.

ADDITIONAL SKILLS:

Language : 1) English (Test Podium level-2 Score-56), IELTS band score-6

2) Hindi,

3) French (Studying at Alliance Frençaise -A2 Level),

4) Bengali.(Mother tongue )

Computer Skill :

a) Well conversant with windows XP, Vista &Windows 7,

b) Application soft.MS Office.

c) Hardware & Troubleshooting

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Internet.

d)

e) Fluent on PMS soft. Package IDS, ABACUS, EASY POS, FLEXI,

WINHms. Etc

Activities : DRIVING [License No: CG07 201********, Date of Issue: 26-

11-2010]

STRENGTH & WEAKNESS:

Strengths:

I have the ability to cope with failures and try to learn from my mistakes. I am a team player

and works well with others. I have great communication skills. Hard worker, Punctual,

Determined.

Weakness:

I need fixed deadlines because otherwise I keep finding additional things to add and it's hard

for me to finish the project. I lose patience sometimes when I am not in a position to

complete the assigned job in time.

BIO-DATA:

Name : Md. Suman Howlader

Father Name : Md. Sultan Ahmed

Mother Name : Jahanara Begum

10th April 1984

Date of Birth :

Passport No : H 4097354, Date of Issue- 24-09-2010, Date of Expiry:

23-09-2020.

Marital Status : Single

Permanent Address : 100, Ravindra Sarani, New Barakpur, Kolkata-131,

West Bengal, India.

Religion : Islam

Nationality : Indian

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DECLARATION: I hereby confirm that the above information provided by me is true to the

best of my knowledge and belief.

(Md. Suman

Howlader.)

ANNEXES: Certificates, Recommendations, and proof of Study.

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Contact this candidate