Nursing Home Management
Resume:
Dwayne R. Tillman
*** ******* ****** ***** *******: 828-***-****
**********@*****.***
Poplarville, MS 39470 Secondary: 828-***-****
Objective
2
Experienced hospital executive board member, consultant, and acute health care director, specializing in
organization and management of numerous industry functions in hospital operations, nursing management,
physician relations, regulatory and accreditation management, quality improvement management,
utilization/case management, and administration seeking a position that will cooperatively enhance performance
mobility and experiential growth of this position, this individual and this organization.
Position Consideration Statement
I believe I have a lot to offer to this position and the organization due to my vast knowledge of hospital functions and
operations. I have over twenty-eight years of experience in nursing, hospital administration, governing board experience,
regulatory and legal functions and documented successes outlined in this resume. The other key point I want to share
with you that may not stand out in today's market is that I am intensely loyal to an organization that I have a shared
vision. Coming from primarily a small rural hospital background with limited to non-existent resources, I am extremely
creative in managing projects and getting the job done on time, in budget, and with other forms of added-value. I pride
myself on being creative and thinking out of my nine dots...where others see controversy, I see opportunity – where
others complain of roadblocks, I seek paths to the other side.
Period of Unemployment
August 2014 – February 2015 – On Medical Leave – Healthy now and looking to get back into the workplace.
Willing to Relocate to, all of Mississippi, Southeast Louisiana, Southwestern North and South Carolina, York, PA, Houston Texas,
Baltimore, MD, Willington, ND also in any RN Compact State.
Desired Positions: CNO, ACNO, OR ASST, ASST. CEO, CQO, Asst. Executive level, Long-Team Administrator and Director
Level.
Current Employment
July 2012 to August 2014
Director of Nursing
Pearl River County Hospital & Nursing
304 West Moody Street
Poplarville, Mississippi 39470
Duties:
Report directly to the CEO and Board of Trustees with 144 FTEs including 8 Supervisors
Accomplishments:
• Decreased Urinary Tract Infection rates from 9.5% to 2.8%;
• Cut overtime hours from 400+ to 20 during my first year.
• Two success full State Surveys with no deficiencies’ in nursing, infection control, or employee
health.
• Created and Revamped the QA/QI process house-wide Nursing Home and Hospital
• Saved $83,000/year by review old contracts that self-renewed dating back to the 1980s.
With one Pharmacy company, we were upgraded to automatic medication dispensing system and
o
electronic medication administration record without cost.
• Recommended to the Administrator to stop outsourcing our Psychiatric services because there
impact to decreasing psychotropic drugs not successful. I proposed that we bring the service in house since
we already had a NP who specialized in psychotropic drugs and worked part-time in our ED. The
Administrator approved it and we saved $30,000+/year and began to see a better out come in our rates of
within 3 months.
• February 2014, and passed both state and national exams. Received Nursing Home Administrator’s
License August of 2014.
Dwayne R. Tillman, RN, MSN, MHA, MBA/HCM, LNHA
Primary: 828-***-****, Email: **********@*****.***
Employment History
Bartow Regional Medical Center
Nov 2011 2200 Osprey Blvd -
Director of Performance Improvement
to Jun 2012 Bartow, Florida, 33831-3308
Reports directly to the CEO. Direct all areas of performance improvement and regulatory compliance. This
position manages a staff of 5 FTE’s
• Designed new Tracer models that fit the facility.
• Held regular training classes to bring everyone up to speed on TJC and State standards.
• Proposed and contracted with a company that specialized in early response system that would
Duties:
contact all department and administrative with one phone call to the vender and all calls would
go out simultaneously, with voice, text, and voice mail. This was not used only for TJC/State
Surveys but also for disasters and inclement weather.
• Held successful TJC survey with only 7 deficiencies’.
2010 Mar to Nov 2011
Healthcare Accreditation Coordinator
Memorial Hospital at Gulfport
4500 Thirteenth Street
Gulfport, Mississippi 39502
Duties:
Direct all areas for regulatory compliance for a 400 bed facilities.
• Performed Mock Surveys
• Facilitated RCA and FEMA activities
• Conducted New Orientation Class for new hires weekly.
• Developed a way for nurses to decrease documentation time on a list of 15 items down to just 3 items.
We tested and had the same predictability variability and specificity for population of 65 and older.
Jan to Mar 2010
Sabbatical for two months to complete practicum part of dual MSN & MHA program.
1999 to Jan 2010
Director of Clinical Outcomes Management
Highland Community Hospital
801 Goodyear Blvd
Picayune, Mississippi 39466
Duties:
Instrumental in creating the Department of Clinical Outcomes Management which combined departments and
functions as a cost cut effort all under one director and half the staff:
• Utilization & Case Management,
o Introduced a formal RN/MSW case management model
o Decrease ALOS form 5.6 to 2.8 in 3 years
• Quality Improvement – revamped quality report documents and had separate meets for clinical and non-clinical
• Risk Management,
o Performed RCA on negative outcomes,
o Worked with hospital attorneys, completed Interrogatories, and setting up depositions for the plaintiff and
defending attorneys.
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Dwayne R. Tillman, RN, MSN, MHA, MBA/HCM, LNHA
Primary: 828-***-****, Email: **********@*****.***
• Infection Control & Employee Health,
• Medical Social Work
• HIPAA & Regulatory Compliance, Privacy Officer:
o Instituted the entire Regulatory, plan of implementation, created forms that conformed to our facility,
o Educated over 430 staff and education and
o Created a reporting mechanism anonymously report violations.
1996 to 1999
Director of Critical Services (ED & ICU)
Highland Community Hospital
801 Goodyear Blvd
Picayune, Mississippi 39466
Provided overall leadership, direction and management of the Emergency Department and Intensive care unit for a
total of 45 direct report.
• Redesigned the ED to improve patient flow and throughput.
• Expanded department staffing decreasing our hospital admission time from 5 hours to 2 hours.
• Converted all 8 rooms with telemetry.
• Beat record for diagnosis and treating a patient with an active heart attack from door to drug was 12mins.
• Help to introduce a Fast-Track for Non-Urgent patients.
1996 to 2007
Governing Board of Trustees Member
Pearl River County Hospital & Nursing
304 West Moody Street
Poplarville, Mississippi 39470
Provided oversight and accountability for a 25-bed acute care hospital and a 60 bed Nursing Home for eleven (11)
years.
• During my tenure we modernized diagnostic equipment improved the esthetics of the facility.
• Completed a $4.2 million, sixty-bed nursing home expansion making the total bed count of 120
• Modernization inpatient rooms of the hospital
• The facility banked $4 million in reserves.
• Successfully won a case with CMS stated that they over paid us over the last three years, and owed them some
$500,000. The final findings were that CMS owed us nearly $45.000.
1994 to 1996
Director Nursing Administrative Services
Highland Community Hospital
801 Goodyear Blvd
Picayune, Mississippi 39466
• Staffing for over 100 nurses at 100 bed hospital
• Monthly and yearly budgets
• Oversaw Quality Improvement, Infection Control, and Employee Health
• Reported directly to the CNO
1985 to 1994
ED Staff Nurse/Administrative Supervisor
Highland Community Hospital
Education
Dual Masters in Nursing Science and Healthcare Administration (MSN & MHA) – University of Phoenix
2010
Online
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Dwayne R. Tillman, RN, MSN, MHA, MBA/HCM, LNHA
Primary: 828-***-****, Email: **********@*****.***
Master’s in Business Administration with specialization in Healthcare Management (MBA/HCM) –
2006
University of Phoenix, Metairie, Louisiana
1998 Bachelors in Nursing Science (BSN) – University of Southern Mississippi, Hattiesburg, Mississippi
1985 Associate Degree in Nursing (ADN) – Pearl River County Community College, Poplarville, Mississippi
Licenses
Mississippi State Board of Nursing Multi-state Compact RN License – R666653
Mississippi State Board of Nursing Home Administrator’s License - 1426
Louisiana State Board of Nursing RN License – RN132886 Lapsed, Reinstatement Needed
Florida State Board of Nursing RN license - RN9334337 Lapsed, Reinstatement Needed
Federal Commission (FCC):Ham Radio License – Technician Class – KE5QCR
Accomplishments
2014
Completed Mississippi State Board of Nursing Home Administrator’s Training Program for Nursing Home Administrator
Licensure. Completed AIT in February 2014, and passed both state and national exams. Received Nursing Home
Administrator’s License July of 2014. Successfully, undergone two (2) annual Nursing Home State Surveys without any
deficiencies for Nursing Services and other departments under my watch (Quality Improvement, Infection Control, Social
Services).
2010
Completed the objective of obtaining a certification by successfully passing the “Association for Healthcare Accreditation
Professionals” sponsored national test for “Certification Specialist in Healthcare Accreditation” and the use of the
designation of CSHA.
2010
Joined the Quality Management staff at Memorial Hospital at Gulfport as a Quality Resource Analyst and promoted to
Healthcare Accreditation Coordinator.
2009
Participated, collaborated, and assisted with devising a county-wide system of immunizing 9,000 Pearl River County public
and private school children in coordination with the Mississippi Department of Health District IX participating local Pearl
River County Physician offices with the H1N1 vaccine.
2008
Interim Director of Laboratory Services at Highland Community Hospital and participated in a successful CLIA survey two
weeks within the assignment.
2008
Completed 12 year tenure as a Pearl River County Hospital and Nursing Home Board of Trustee as an appointee of the Pearl
River County Board of Supervisors.
2007
Invited and attended the University of Minnesota Family Medicine Department to sit on an expert panel investigating tools
to facilitate transfers from rural hospitals to tertiary hospitals in order to improve information flow and patient safety.
2007
Special guest presenter at a gala fundraiser the “Promise of Nursing for Mississippi” to honor nurses sponsored by Johnson
& Johnson® and the Mississippi Nurses Association which raised over $250,000 for Mississippi Gulf Coast area nursing
scholarships.
2003
Published in the New England Journal of Medicine as a contributor in a study designed to link the transmission of the West
Nile virus through blood transfusion in the United States:
Chamberland, M., Goodman J., Kappor, H., Lanciottie, R. Marfin, A. Newman, B., Page, P., Pealer, L., Peterson, L., Signs,
K., Stramer, S. etal. (2003, Sep 25). Transmission of West Nile Virus through Blood Transfusion in the United
States in 2002. New England Journal of Medicine: 349;1
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Dwayne R. Tillman, RN, MSN, MHA, MBA/HCM, LNHA
Primary: 828-***-****, Email: **********@*****.***
2003
Designed and implemented a facility-wide Healthcare Insurance Portability and Accountability Act (HIPPA) and Corporate
Compliance programs and trained over 400 employees.
1997
Asked to combine and direct Emergency Department Services and Intensive Care Services. Redesigned the ED to improve
throughput time from “door to floor” from an average of four hours to two hours.
1996
Appointed to the Board of Trustees for the Pearl River County Hospital and Nursing Home by the Pearl River County
Supervisors.
1996
Voted “Outstanding Alumni of the Year” by the Mississippi Organization for Associate Degree Nursing – Pearl River
Community College.
1994
Received acclamation on Infection Control improvements by the Mississippi Department of Health.
Severed on the “Student Interview Committee” Pearl River Jr College’s Licensed Practical Nursing program
1992
Voted “Employee of the Year” – Crosby Memorial Hospital (n/k/a) Highland Community Hospital.
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