Customer support

CURRICULUM VITAE

SURESH.T Contact: 995-***-****

E-mail: ****.*******@*****.***

OBJECTIVE :

To strive for excellence to work in such an environment that will enhance my knowledge and

career where i can perform my management skills according to my strong caliber and efficiency

Work Experience :

Company name : Cyberteck Solutions PVT.LTD

Department : Sales Department

Designation : Sales Executive

Periode : 8 Jan 11 to 11 Dec 11

Responsibilitys :

• demonstrated skill in managing change and maintaining flexibility in a variety of challenging

environment

explaing about product and make sure customer is really intrested on product

• develops as well as maintains the relationship with external parties

• maintains record of all enquiries &related datails in computer systems

provides all back office support tasks like sending and receiving mails

Company name : ACCRETE INFORMATICS PVT.LTD

Department : Sales Department

Designation : Customer Care Executive

Periode : 12 July 12 to 12 Oct 13

Process summary : Providing short term financing for consumer debt customer for the

purpose of assisting to resolve immediate cash needs.

Responsibilitys :

• demonstrated skill in managing change and maintaining flexibility in a variety of challenging

environment

• ability to work in diverse teams and to communicate well with others serves as a basic point of

contact for customers with complaints queries request feedbacks etc

• prepares daily reports on the daily activities of customer care team

• ensures that all the request queries and complaint of customer are responded in a timely and

professional manner

• develops as well as maintains the relationship with external parties

• responsible for proper scrutiny and recording of the complaints received from customers

• conducts research and complies answers for informational request from external customers

• provides customer support and handles the queries of clients

• make soft calls and fix appointments in coordination of sales and marketing team for prospective

customer

• follow up and track on customer enquiries

• maintains record of all enquiries &related datails in computer systems

• provides all back office support tasks like sending and receiving mails

Company name : SECTOR SOFT India pvt ltd

Department : Technical support

Designation seniour support Excutive

Periode : 10 Nov 2013 to 15 Nov 2014

Process summary : Assisting customers on technical issues

Responsibilitys :

• provides customer support and handles the queries of clients

• make soft calls and fix appointments in coordination of sales and marketing team for prospective

customer

• follow up and track on customer enquiries

• maintains record of all enquiries &related datails in computer systems

• provides all back office support tasks like sending and receiving mails

Professional strengths:

• Excellent time management and organizational skills

• Good knowledge of excel and Internet Explorer

• Ability to deal with external and internal customer support in a professional manner

• Quick learner, detail oriented and ability to adapt to new processes in limited time frame

Multi tasking skills and ability to work under pressure

EDUCATIONAL QUALIFICATION:

• Graduation : Passed Bsc (Computers) from Osmania University (2009)

• Intermediate : Passed from State Board of Intermediate, SHANKARI junior College

• S.S.C. : Passed from State Board of S.S.C (A.P), SMVN High School (2004)

PERSONAL DETAILS:

Name of Candidate : SURESH.T

Father Name : KOTESHWAR RAO

Date of birth : 08-04-1989

Gender : Male

Marital status : UnMarried

Nationality : India

Languages Known : English, Hindi, Telugu

DECLARATION :

I hereby declare that the above information is true to the best of my knowledge.

( SURESH.T)

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