Customer Service Sales

LE THI TUYET ANH

English : Ms. Lee

Citizenship : Vietnamese

Date of birth : 19 Sept, 1984

Cellphone: +63-906-***-**-**

Email: ************@*****.***

Skype: bluesky_violetocean1909

Address: Room 310, 2645 Harmony Homes, Sandejas,

Malate, Manila,Philippines

EXPECTATIVE POSITION

To obtain a position in which I can demonstrate my ability to handle

challenging tasks. With five years working experience in Sales and

four years working experience in Senior direct sales at HSBC bank, I

have gained valuable working skills in customer service and market

research.

Therefore, I wish to change my career path in your company .

EXPERIENCE :

February 2011 - March 2015:

Work as senior direct sales officer for HSBC banking Vietnam

Scope of work :

Creating day to day sales activity for getting customer to:

Visit and get acquainted with car dealer and real estate broker who will introduce potential customers

Orient the existing customer for cross selling all kinds of banking products

Set up a plan to approach HR of the respective company

Coordinate with product team to get best services for customer

Make a marketing plan to approach potential customer.

Carrying the full services related to personal banking management with tight timeline and deadline, such

as, to:

Introduce and analyze interest rate and product feature for new customer

Assess the income and property value of customer

Advise customers to choose the product that they need.

Guide customer to prepare full document for loan application .

Prepare and execute proper loan documentation in accordance with local regulation and bank policy

Follow up loan processing to ensure successful release

Contact property valuation company to evaluate customer property

Arrange and prepare loan document for disbursement

Address customer's questions or complaints

Making a monthly report in accordance with banking system as HUB and CRMS

Experience :

Dependable knowledge about banking products

Advertising experience using multimedia

Expert in using banking system

Expert in using Lotus note and keeping internal information

Influencing and persuading skills

Good rapport and harmonious working relationship with customers

Good problem solving and decision making skills

Good complaint handling skills

Effective time management skills

Excellent communication skills in Vietnamese

Awards:

Best Sales of Mortgage Loan in May, 2011

Outstanding performance in the 2nd and 3rd quarters of 2012

Promotion from level 8 to 7 as Senior Direct Sales Officer in September, 2012

2006 - December 2010

Worked as a purchasing manager for Phuong Thi import and export company

Scope of Work:

Coordinated with Domestic Business Development Department to get new clients

Handled customers through email,chat, phone

Created day to day sales activity to get good supplier :

Used these key words to search on social network,such as : google.com, ysearching.com, etc.

Asked for supplier goods sample to test quality

Combined price and quality to choose good supplier

Visited factory of main supplier

Found shipping company with good services and freight

Prepared and followed the status of purchasing contract for signature

Made documents for payment, such as: TT, LC, DP ..

Contacted Logistic company to book ship freight

Followed up and checked quality of goods with manufacturer.

Checked all documents for receiving goods, such as: custom's declaration, invoice, packing list, Bill of

lading ..

Trouble shooted all problems about quality of goods.

Experience:

Opportunity to process international commercial

Extensive marketing knowledge and experiences, especially in online and off line methods.

Good at persuading supplier and consumer.

Proficient in paperwork procedure, such as sorting and routing email, as well as composing business

letters.

Proficient in Microsoft Word and Excel.

EDUCATION:

2007- 2009 : Bachelors Degree in Business Administration,

University of Economics Ho Chi Minh City, Vietnam

2003- 2006 : Diploma in Import and Export Administration,

College of Foreign Economic Relation, Vietnam

SKILLS:

Ability to organize work assignments logically

Effective time management skills

Ability to meet assignment deadlines

Good at speaking and writing inVietnamese

Ability to work well under pressure within a fast-paced and professional environment

Good computer skills ( Word, Excel, Power Point, Outlook, Lotus note, banking system )

Outstanding selling skills

Excellent customer service skills

REFERENCE CONTACT:

Mr.VU TUAN ANH

RBWM team leader - HSBC bank Vietnam

Email : *********@****.***.**

Tel: +84-097*-***-***

Ms. TRAN THI ANH MINH

Premium Banker - HSBC bank Viet Nam

Email: **********@****.***.**

Tel: +84-093*-**-**-**

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