Customer Service Manager
Resume:
NAGATHA ALCALA
Richmond, TX 77406
*********@*****.***
EDUCATION & ACHIEVEMENTS:
Ascension College Louisiana
January 2002 - December 2002
Certificate of Achievement September 2002
Attendance Award January 2002 to December 2002
EMPLOYMENT EXPERIENCE:
Repcon Gonzales / Dow St. Charles, LA
Timekeeper/Office
January 2012 to May 2014
Managed team of 150 employees
Served as a liaison between Corporate and Operations
Performed new hire orientation
- Including OSHA and safety requirements upon arrival
- Assisted with new hire packets (I-9, W-4 in addition to company policies)
Upkeep of documentation regarding: Employee absenteeism, Lay-offs, Terminations and Rehires
Completed weekly payroll for staff
Issued all vendor purchase orders
Maintained office supplies to keep day to day function efficient
Account Payables
- Oversee monetary transactions on the company ledger to maintain accuracy
- Account for all invoicing going in and out of the companies budgets as related to the specific job number
- Account management through vendor relations
- Processing transactions through purchase orders
- Reconciling financials to the ledgers
- Documentation maintenance to insure account information was ready and up to date at all parties’ discretion
- Research and repair financial discrepancies should any arise
Accounts Receivables
- Bookkeeping
- Authorized payments to vendors
- Verified accuracy of vendor related functions and transactions
-Very efficient with the Tracker system that was implemented through the company for all payroll, Per Diem and Allowances.
-Document Control / Data Entry
Industrial Design & Construction Port Lavaca/BASF Freeport, Texas
Executive Assistant / Office Manager
June 2009 to December 2011
Managed team of 150 employees
Served as a liaison between Corporate and Operations
Performed new hire orientation
- Including OSHA and safety requirements upon arrival
- Assisted with new hire packets (I-9, W-4 in addition to company policies)
Upkeep of documentation regarding: Employee absenteeism, Lay-offs, Terminations and Rehires
Completed weekly payroll for staff
Issued all vendor purchase orders
Maintained office supplies to keep day to day function efficient
Account Payables
- Oversee monetary transactions on the company ledger to maintain accuracy
- Account for all invoicing going in and out of the companies budgets as related to the specific job number
- Account management through vendor relations
- Processing transactions through purchase orders
- Reconciling financials to the ledgers
- Documentation maintenance to insure account information was ready and up to date at all parties’ discretion
- Research and repair financial discrepancies should any arise
Accounts Receivables
- Bookkeeping
- Authorized payments to vendors
- Verified accuracy of vendor related functions and transactions
Community Loans of Assumptions
Office Manager
November2007 to January 2009
Managed team of 60 employees
Preparation of title loans and payday loans
Responsible for repossession of collateral
Maintained all office documentation
Implemented a filling process for records retention
Customer Service
Ronald Distributors
Cashier / Assistant Manager
March 2006 to November2007
Assisted with management of 30 office personnel including but not limited to employee scheduling, preparation of daily close out reports, accurate monetary balancing of multiple cash accounts, weekly bank deposits and constant vendor interaction resulting in
maintained office inventory to increase efficient work flow.
achieving exemplary Customer Service.
COMPUTER SKILLS: Microsoft Office including Word, Excel, PowerPoint, Outlook.
OTHER SKILLS: Self-starter, detailed orientated, reliable, high-speed and accurate alphanumeric ten-key.
References Available on Request
Contact this candidate