Customer Service Manager

**** ***** ******* **** ******* TN, *****

**********@*****.*** 901-***-****

EDUCATION

****-******* ************* ******* **********, Keller Graduate School of Management

****-**** ****** ** ****ness Administration, University of Phoenix, Memphis Center

1999-2002 Bachelor of Arts in Sociology, Rust College, Holly Springs, Mississippi

SUMMARY OF QUALIFICATIONS

• •

Tracking Budget Expenses Conflict Resolution

• •

Strategic Planning Leadership Capability

• •

Client Relationship Analyzing Financial Statements

• •

Result Driven Project management

• •

Customer Focus Program development

• Management Proficiency

PROFESSIONAL EXPERIENCE

BURLINGTON MEMPHIS, TN

2015-PRESENT

Customer Service Supervisor (CSS)

• Leader on the customer service team, the CSS supervise and train cashiers and customer service associates.

• Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service.

• Improve sales, and monitor compliance of cashiers with established Company policies and standards, such as

safekeeping of Company funds and property, security, sales and record-keeping procedures.

• Follow guidelines prescribed by the Customer Service/Logistics Manager to monitor associate breaks, ensuring they

are being taken and that there is adequate coverage to minimize customer wait times.

TENNESSEE DEPARTMENT OF CHILDREN SERVICES MEMPHIS, TN 2004-PRESENT

Juvenile Justice Case Manager II

• Procured state funding for third party providers, and coordinated service provisioning for the western region of

Tennessee.

• Consulted with technical developers on the implementation of departmental software, and technology requirements.

• Reviewed provider contracts for compliance with department policy and fiscal guidelines.

• Explained federal, state and local health, and human services available to clients. Conducted follow up activities to

ensure clients obtained available health, and human service resources.

• Played a key role in developing behavioral strategies, and participating in therapeutic activities based on client’s needs.

• Performed all aspects of case planning, and case management including updating clinical records, complying with

licensing requirements, and evaluating resident progress levels.

OPERATION UP-LIFT MEMPHIS, TN

2009-2012 Non- Profit, Chairman of the Board of Directors

• Conducted research on establishing, and operating a nonprofit organization.

• Established working relationships with prospective clients and board members.

• Addressed the needs, and concerns of guests, and participants at events conducted by the organization.

• Spearheaded planning marketing and promotion via market research, and making presentations to prospective sponsors

and vendors.

• Maintained, and analyzed financial documents, and reports.

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