Customer Service Manager

LYNDA NGUYEN

***-*** *** ****** **** Toronto ON M3C 2G2 905-***-**** (C) ************@*****.***

Dear Employer:

I have what it takes to provide outstanding service, support and customer management at your office. I

have a passion and the determination to improve processes and communications, while ensuring that

everything is performed on time and accurately.

Highly regarded for my ability to produce high quality work with consistency, I demonstrate tact when

troubleshooting with perseverance, meet all deadlines and am dedicated to helping others understand

complex terminology. Building client relations with internal staff, employees and the public, for example,

are what sets me apart from other candidates. I offer immediate value by fast-track learning, adhere to

legislation and am confidential. Benefits:

• Proficient in use of Microsoft Office, Outlook and QuickBooks Accounting Software.

• Over three years' administrative support for Senior Management personnel.

• Excellent written and verbal communication skills, in English and Vietnamese.

• Self-starter with highly developed problem solving, decision-making and organizational skills.

Goal-oriented. Able to efficiently prioritize and multitask. Possess customer service experience,

interacting directly with the public in person, by phone, and by mail.

• Verifying, cash and understanding government forms including remittances are essential to a

Payroll administrator and these are now second nature to me.

Armed with strong analytical skills, I often discover errors, and take immediate action to rectify problems. I

have worked in the finance industry at RBC, as a supportive team member and have cross-functional

skills in developing business correspondence. Please look at my resume for further qualifications.

I will be your loyal, supportive team member and leader you can depend on to contribute to daily

operations and help reduce expenses, such as office supplies. I will assist co-workers and work with a

diligent work ethic at an optimum, focusing on what matters, you can depend on.

I understand, interpret and convey messages correctly, listen articulately and thrive in providing

informative explanations with patience. May we talk soon on the phone and then in person? I have so

much to offer in the areas listed above and am open to exploring new challenges in my career

professionally and personally.

Sincerely,

Lynda Nguyen

LYNDA NGUYEN

504-150 The Donway West Toronto ON M3C 2G2 905-***-**** (C) ************@*****.***

Career Profile

• Proficient in use of Microsoft Office, Outlook and QuickBooks Accounting Software.

• Over three years' administrative support for Senior Management personnel.

• Excellent written and verbal communication skills, in English and Vietnamese.

• Self-starter with highly developed problem solving, decision-making and organizational skills.

Goal-oriented. Able to efficiently prioritize and multitask. Possess customer service experience,

interacting directly with the public in person, by phone, and by mail.

Professional Experience

VIVA SALON AND SPA, Burlington, Ontario

Esthetician / Salon Manager 2012 - Present

• Started the business immediately after obtaining a business licence. Currently operating with three

stylists and an esthetician.

• Creating sublet leases for employees.

• Administer payroll, in compliance with governmental legislation and regulations. Manage rental leases.

• Bookkeeping for HST quarterly remittance, record of employment, EI, sick benefits, vacation pay, and

maternity leave.

• Accounts payable and receivable.

• Respond to customer inquiries in person, via telephone and via email. Send letters, mailings, annual

reports and holiday greetings.

• Created a filing system for bookkeeping and inventory control.

• Implemented a system to track retail commissions and motivated staff with incentives to sell, maintain

and to educate their clients.

• Managed a team of minimum of eight at a time, ensuring everyone respects each other and their

clients.

• Held monthly meetings one-on-one to get feedback from fellow employees on ways to improve and

make changes where needed.

• Satisfied all paying clients. Produced a safe and respectful environment for my team. Looked forward to

unlocking the doors the following morning because I was always passionate about my work.

• Produced staff reports and held meetings.

• Managed all staff and client relations.

• Client relations specialist.

• Coordinated all staffing schedules and education classes.

• Esthetic services, by appointment only.

• Completed hairstylist apprenticeship program.

RBC DOMINION SECURITIES, Toronto, Ontario

Administrative Assistant 2008 - 2011

• Report directly to Investment Advisor, Associate and Senior Administrative Assistant.

• Input payroll and commissions by end of week to ensure proper allocations and payments were done

biweekly.

• Using accounting software and applications, designed spreadsheets and charts showing past, present

and future growth and gains or losses. Processed cheque deposits.

• Coordinated meetings for the advisor and for clients. All travel and accommodations were arranged and

organized to relieve any unnecessary stress and pressures.

• Sorted client files dating back two years.

• Compiled files and reports individually in various groups. Stored files older than 2 years in boxes. Filed

recent documents. Alphabetized each name. Manually created folders and files.

• Sent Christmas greeting cards and gifts to clients in appreciation for their patronage and trust.

• Arranged reports for meetings.

• Provided research on quotes and comparisons.

• Rebuilt the trust of our clients after the collapse of financial markets in 2008.

• Handled and prioritized all major and minor cases, directing the level of importance and urgency to

Advisor or Junior Advisor. The demands and pressures of each account were dealt with in a timely

manner. In collaboration with colleagues, devised a plan to find a resolution, executed it and met or spoke

with clients to maintain trust and loyalty.

• Created reports, files and documentations. Followed up with new pending clients.

• Answered phones. Faxing, photocopying and mail distribution.

• Organized incoming documents received from clients and Investment Advisor’s feedback.

• Maintained security procedures and appropriate training semi-annually offered by RBC Dominion

Securities.

• Arranged travel reservations, as well as meetings for the Investment Advisor and Associate.

IN SALON, FORTELLI SALON AND SPA

Salon and Spa Manager / Aesthetician / Make-up Artist 2000 - 2007

• Reported directly to senior staff (CEO, CFO).

• Bookkeeping for HST quarterly remittance, record of employment, EI, sick benefits, vacation pay, and

maternity leave.

• Responded to customer inquiries in person, via telephone and via email. Send letters, mailings, annual

reports and holiday greetings.

• Processed invoices, expense reports, accounts payable and payroll.

• Analyzed daily income and retail sales.

• Balanced and reconciled monthly expenses.

• Researched prospective clients and distributors; developed mutually beneficial relationships.

• Prepared correspondence, reports, flowcharts and educational/training presentations.

• Assisted in hiring, including pre-screening of potential staff.

• Managed and co-ordinated meetings for staff, distributors (scheduled meetings; arranged reservations

and catering events).

• Organized staff events, classes and training schedules.

• Inventory control. Processed all orders for back bar usage as well as retail.

• Marketing, advertising and promotions.

• Customer and client care support; scheduling appointments.

• Provided aesthetic services and training.

• Freelance make-up artist for weddings, grads, hair shows, models and photographers.

KEORA SALON AND SPA

Junior Assistant 1998 - 2000

Education

• Business Management Diploma, Sheridan College, Oakville, Ontario.

• Canadian Securities Course, CSI Global Education Inc., Toronto, Ontario, 2008 - 2011

• Completed online Dominion Securities test every 3 months. Acquired knowledge of fraud protection and

account safety concerns and liabilities. Applied new skills in employment positions.

• Completed the following academic and training programs:

Cosmetic and Aesthetic Program, Sheridan College, Oakville, Ontario.

ALC Hairstylist Apprenticeship Program, Etobicoke, Ontario.

Aveda, Davines, YonKa, and L’Oreal product, retail and service training programs.

Technical Skills

•

• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook) and QuickBooks Accounting Software.

• Skilled in use of payroll systems and reporting software, as well as SAM (Salon Account Manager),

Milano Systems, Salon Management Software.

Contact this candidate