Manager Quality Assurance

Pinal Shah

**** ************ **, **********, ** *0107

Cell: 630-***-****

*********@*****.***

PROFILE

A Detail oriented professional with 4+ years of experience in manual testing including Sanity testing, Functional

testing, and Regression testing. Exposure to automated software testing. Experience in all stages of Software

Development Life cycle. Extensive experience in Black box Testing. Proficient in Test Case preparation, Defect

Tracking, and Reporting. Capable of working at great pressures and tight deadlines.

Experience

Career Education Corporation, Schaumburg, IL 11/2007 -

Present

Senior Finance Representative and Quality Analyst, Central Processing Center

• Conduct review and analysis of detailed files, records and documentation as a team member responsible

for guiding candidates toward the appropriate career pursuit in areas including business, health, education,

engineering, computer science, information technology, legal, criminal justice, and technology design.

• Provide support to internal and external clients including team members at the Central Processing Center,

administrators, banks, financial institutions, candidates and enrollees in various career programs as a

communications resource responsible for identifying, addressing and achieving processing needs.

• Perform testing on internal and external site during user interface change. Validate data accuracy. Report

bug/issue to manager or developers.

• Serve as a liaison between IT and CPC in the development of new or upgrading existing features of

Student Portal by

o Test planning,

o Developing test cases,

o Performing manual Quality Assurance Testing

o Reporting defects (excel or HP Quality center) and Retesting

o Familiar of waterfall or Agile testing methodologies

Charter One Bank, Hanover Park, IL 1/2006 –

8/2007 Teller Manager

• Responsible for managing the daily operations of the teller staff in a Tier II branch. Ensures compliance with

bank policy and procedures. Under guidance of branch manager administers oral, written, and corrective

actions as necessary.

• Develops and delivers performance evaluations, plans and administers salary actions. Conducts regular

staff meetings, monitor teller differences. Maintains attendance records and vacation schedules.

• Manages teller resources to minimize customer wait time. Coaches, counsels, trains, and develops current

and new staff members to increase efficiency and enhance productivity.

• Meets teller sales referral goals and actively participates in sales promotions. Needs to perform daily teller

functions when necessary. Position reports to the branch manager.

.

Devon Bank, 6445 N. Western Avenue, Chicago, IL 60645, 10/2001 to

02/2005

Senior Teller

• Process deposits, withdrawals, check cashing, Create money order, cashier’s check, and traveler’s check

• Process State of Illinois automobile license plate sticker applications, Special services such as tax

payments, bonds, coin machine balancing.

• Provide new product information to prospective clients, Main focus on commercial accounts and Customer

Services

• Daily balancing and turnover from entire teller department including drive-up

• Completed shipments to the Federal Reserve Bank and CTR reports.

EDUCATION

MS University, Gujarat, India, 06/1998

Bachelor of Science, MS University, Gujarat, India

Quality Assurance training at H2K Infosys, LLC

• QA and Automated Testing

o Software and Application Testing with QuickTestPro

o Advanced QTP and Web Testing with QTP

o Manual Testing

COMPUTER SKILL

Language: VB and SQL (beginner level)

Software: Microsoft office, Projects, Visio, FTP, MS access

Operating Systems: Windows 2000, XP, 07

STATUS: US Citizen

FOREIGN LANGUAGES: Hindi, Gujarati

REFERENCES: Available upon request.

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