Customer Service Data Entry

Constance MacTough

**** ********* **** • Philadelphia, PA 19114

215-***-**** • *************@*****.***

SUMMARY OF QUALIFICATIONS

• Experienced with Microsoft Office and data management systems, including superior competency in

Microsoft Word, Excel, and Power Point

• Superb organizational and communication skills

• Effective in a team environment and completing assignments independently

• Outstanding customer service skills

• Working knowledge of the AS400 and SAP systems

PROFESSIONAL EXPERIENCE

J & J Staffing Agency, Tempory Assisgnments Langhorne,PA, 2014-Present

• Assigned to various office positons.

• Utilized administrative, data entry, customer service, receptionist, accounts payable, and all office skills as

requested by client.

• R.D. Bitzer (May 2014 – June 2014) receptionist, accounts payable, processing mail.

• Heraeus Electro-Nite (June 2014 to Present) invoicing, processing mail, filing, customer service, order entry.

Staples Inc, Service Delivery Administrator Levittown, PA, 2004-2013

• Faciliatated positive relationships between Staples’ customer service team and third party delivery

contractors.

• Improved procedures for Staples’ customer returns to increase efficiency and reduce cargo loss.

• Communicated with third party delivery contractors’ management team and staff, on a daily basis so that

they shared the same goal to deliver excellent customer service.

• Supervised inbound receipts of vendor deliveries including special order products.

• Clarified delivery information and procedures to simplify the process and increase work efficiency.

• Assisted in daily operations of the outbound deliveries to Staples’ customers and inbound returns of customer

orders.

UDS Delivery Systems, Data Entry Administrator Philadelphia, PA, 1996-2004

• Recorded all delivery information into database accurately.

• Compiled and organized delivery manifests for 53 routes.

• Communicated delivery information with the management team.

• Resolved problems related to data discrepancies.

The Counseling Program, MIS Assistant/Secretary Marlton, NJ, 1991-1996

• Recorded weekly patient billing records for 40 social workers, psychotherapists, and psychiatrists.

• Prepared, reviewed for accuracy, and deposited weekly revenues.

• Supported receptionist personnel with administrative tasks.

• Conducted minor MIS technical support as directed by my supervisor.

EDUCATION

University of Phoenix May, 2014

Bachelor of Science in Business Administration (GPA 3.0)

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