Customer Service Security

Victor Lui

VL

*** ******** ***, *** ****, CA ***33

Cell: (408) 666 - 3905

Email: ******.***@*****.***

To find a job that will allow me to further my career within the Application Security Industry

Objective

A talented individual with an intuition for getting detail orientated work done beyond

Summary

expected standards.

Application Security Specialist, Whitehat Security

Experience

Santa Clara, CA May 2013 - Present

Knowledgeable in testing application security vulnerabilities, including the OWASP top 10 such as

cross-site scripting (XSS), Cross-Site Request Forgery (CSRF), SQL injection, and insufficient

Authorization/Authentication. Additionally responsible for answering client vulnerability questions,

ensuring timely scan management, and showcasing vulnerabilities to clients. Familiar with using

applications such as Burp Suite, Virtualbox, Jira, Salesforce, & Splunk.

Accomplishments

● Improved TRC custom ticket procedure

● Wrote the most JIRA tickets regarding bugs & internal improvements

● Runner-up nominee for best Customer Support contact

● Assisted the Sentinel UI team for Sentinel UI v3 design

Device Manufacturing Technician, Western Digital

Fremont, CA Jan 2013 - Dec 2014

Responsible for running six production machines simultaneously in order to produ ce the highest

efficiency output. Trained new-hires in learning how to operate the machines. Knowledgeable with

FAB clean room safety guidelines.

Casino Dealer, Casino M8trix (formerly Garden City Casino)

San Jose, CA Feb 2012 - Sept 2012

Dealt at all California Cardroom tables including Blackjack, Baccarat, Paigow (Double Hand) Poker,

Three Card Poker, and Ultimate Texas Holdem while entertaining and providing customers a

comfortable environment to enjoy themselves.

Desktop Support Technician, U.C. Santa Cruz Resnet

Santa Cruz, CA Aug 2007 - Aug 2008

Fixed various problems with student & faculty computers including virus removal, reformatting, re-

imaging and hardware upgrades. Worked with all operating systems, including OSX, Windows XP &

Vista. Troubleshooted router networking and configuration issues.

Bachelor of Science in Neuroscience & Behavior

Education

University of California, Santa Cruz 2011

● Familiar with the basics of computer programming

Skills

● Able to type at 100WPM average

● Mastery of Microsoft Office Programs

Available upon request.

References

Contact this candidate