Customer Service Manager

christina chagnon

**** * ******** ***, *

glendale, AZ 85301, United States

Mobile: 602-***-****

**************@*****.***

OBJECTIVE

I am seeking a position which would allow me to utilize my abilities, adapt present skills to new procedures, and further my growrth in a professional enviorment.

SUMMARY

Customer Service representitive offering over 16 years of successful customer service experience with excellent office skills.

EXPERIENCE

J & H Appliance repair, Goodyear, AZ

office assistant, 2012 - 2014

Worked independantly in an office. Using multi-line phone. Make outgoing and incoming calls from customers to scheduale appliance repairs. Enter customers information in computer, fill out invoices, filing,copy, scan, email, pick up and sort parts for technicians, dispatch technicians to customers location.

Discover Card Services, Phoenix, AZ

Sr. Account Manager, 1997 - 2012

Take incoming calls from cardholders with questions and/or concerns reguarding thier financial credit card account. Help resolve any customer disputes.Help internal customers with any issues.

EDUCATION

maryvale hifgh school, Phoenix, AZ

1989

General studies

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