Customer Service Manager
Resume:
SELENA PEOPLES
Winston, GA 30187
********@*********.***
CAREER OBJECTIVE
A position as an entry-level accounts payable, accounts receivable, finance, audit, general ledgers
and bookkeeper, utilizing accounting education and accuracy skills.
QUALIFICATIONS
• Knowledgeable in generating invoices for ministries market data expenses
• Assisted with a group project with a team of 4 people to demonstrate the knowledge of
Generally Accepted Accounting Principles (GAAP) and accounting processes while ensuring
that each team member met deadlines and stayed on task, including Accounts payable,
Accounts Receivable, and General ledgers. The resulting in an “A” grade for the team.
• Resourceful, confident and a quick learner, able to work independently, as well as part of a
team.
• Good interpersonal and customer service skills, able to work with people at all levels of
management.
• Proficient in utilizing Microsoft Office
• Highly experienced in preparing weekly expense forms
EDUCATION
Bachelor of Science in Accounting August 2014
Colorado Technical University, Colorado Springs, CO
• GPA: 3.6/4.0
RELEVANT COURSES:
• Financial Management Accounting I, II,III
• Management Fundamentals Advanced Accounting
• Intermediate Accounting I & II Introduction to GAAP & International Financial
Reporting Standards
WORK EXPERIENCE
Hospitality Manager 04/2012 - Present
Word of Faith Family Worship Cathedral, Austell, GA
• Developed ministry plan which created vision, mission statements and implemented a new
system standard operating procedures (SOP) for department.
• Assist Accounts Payable Manager with special projects, ensuring volunteers are paid as
expected on all events.
• Trained 65 volunteers on standard operating procedures ensure appropriate staffing and
schedules for each week.
• Reduced product costs by 25%, while consistently adding improved product features.
• Coordinate teamwork to provide accurate and meaningful financial information in a timely
manner.
• Vendor Statement reconciliations.
.
Quality Control Support Analyst 07/2010- 10/2010
Kaplan Higher Education Corporation
• Handle multiple tasks and work team projects requiring strict deadlines
• Maintain database spreadsheet utilizing MS Excel
• Monitor website performance to ensure borrower has correct servicers and guarantors of loans
• Provided a range of administrative/secretarial support for several teams
• Coordinate data collection on tracking spreadsheet using statistical methods to update and
manager cures tracking
Senior Lending Advisor 08/2009 – 10/2010
Aasent Mortgage Corporation, Atlanta, GA
• Reviewed contracts and other related documents for adequacy, completeness, and to confirm
the identity of the individual contract in compliance with quality and technical requirements
• Reviewed and analyzed loan transaction packages for preliminary approval or denial in
accordance with lender and bank guidelines.
• Provided one-on-one loan consulting with wide variety of clients giving individualized
recommendations
• Analyzed loan agreements abiding by all state and federal regulations to ensure accurate
completion
• Successfully closed at least 5-10 loans per month exceeding productivity goals
Senior Mortgage Consultant 04/2001 – 08/2009
Platinum Community Mortgage, Lawrenceville, GA
• Ranked in the top 5% of nearly 50 loan officers within the corporate system 2 consecutive
years, receiving the elite recognition.
• Achieved the record rate of converting nearly 15% of all sales leads into mortgage
applications, surpassing the company’s average by 88%
• Navigated clients through the complete mortgage process with underwriting authority of
over 400K.
• Originated 2M in 1st mortgage loans in just 7 months, increasing office’s bottom line profit
nearly 25%.
• Raised customer service scores 58%, dramatically increasing the pool of potential
repeat customers.
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