Test Cases Customer Service
Resume:
SWATHI M Phone: 408-***-****
Mail: *******.********@*****.***
Over 8+ years of experience in the Information Technology field with a specialization
in Quality Assurance and Software Testing within several industries including Finance, Health,
and Banking with Strong technical skills in development, analysis, testing, reporting, and
documentation of commercial and enterprise applications.
SUMMARY:
• Experience in Software Quality Assurance and Testing (Manual and Automation using
Mercury Products), Test Plan Formulation, Functionality, GUI and Regression Testing
in Web Based Applications in different environments and different Browsers.
• Involved in the test estimation of the project by estimating the testing effort and timelines
of the project.
• Involved in Test strategy, Test planning and Test execution.
• Proficient in developing Test Plans, Test Scenarios, Test Cases and Test Reports.
• Strong knowledge of Software Development Life Cycle (SDLC). Performance Test Life
Cycle, Scrum and Agile having thorough understanding of various phases like
Requirements, Analysis/Design, Development and Testing.
• Experience in developing Test Cases by understanding and working with Use Cases.
• Experience in FACETS with various application involving sales and enrollment, claims
processing, customer service and billing areas.
• Tested the Mobile devices Iphone, Ipad and Android.
• Performed Manual Testing of Mobile Applications.
• Handle the tasks of developing testing procedures to provide support to mobile browsers
and devices.
• Extensive experience on Xcelys application.
• Tested various modules of Xcelys including Claims Processing, Pricing, Premium
Billing, Membership, Providers, Authorizations, Benefits and Finance.
• Excellent expertise in automated testing tools like Quality Center and Quick Test Pro.
• Strong technical knowledge of QA Process.
• Extensive experience on submitting HIPAA transactions (837,270,276 and 278) on
NASCO system through EDI.
• Handle the tasks of developing testing procedures to provide support to mobile browsers
and devices.
• Experience with consumer property and casualty insurance.
• Execute tests, report bugs/results using Test Director and track bugs through resolution.
• Testing projects using various tests like E2E testing, Functional testing, Regression
testing, System testing, Smoke testing, and UAT.
• Knowledge of preparing X12 formats for 837 and 276 on NASCO system through EDI.
• Expertise in preparing Test Documentation - Test Plans, Test Cases and Test Scripts..
• Strong expertise in MS suite like MS Word, MS Excel, MS Project, MS Office
Professional, MS Outlook.
• Maintained the Requirements Traceability Matrix (RTM)
• Excellent Documentation, Management and Presentation skills for the QA Project Team.
• Profound insight to determine priorities, schedule work, and meet critical deadlines
within budgetary guidelines.
• Good analytical and communication skills and ability to work independently with
minimal supervision and also perform as part of a team.
Technical Skills:
Testing tools LoadRunner 7.0/8.0/9.0/9.5/11.0, QTP
8.0/9.2,WinRunner7.x/6.5,Test Director8/7.x/6, Quality Center
8.0/9.0/9.2/10.0, HP Service Center
Programming C,C++,Java,Unix,SQL/PL SQL
Language
Operating Systems MS DOS, Windows 3.1/95/98,Windows XP/NT
Web Technologies HTML, XML, Java Script, VB Script
Office Tools Microsoft Word, Power Point, Excel, Access
Web Browsers Internet Explorer, Netscape Navigator, Mozilla
Wellcare Health Plans, Tampa, FL March’ 13- Till Date
Sr. Quality Analyst
XCELYS Application Upgrade from version 6.1 to 8.1( From July 2013 till July 2014)
The project objective is to Upgrade the Xcelys application from version 6.1 to 8.1. The
organization needs to be on a current version of 8.1 to allow testing the project. As a Quality
Analyst, I was involved in testing to improve test environment and procedures for the upgrade
and future initiatives. I was also involved in 'Stay Well' mobile app developed for Provider
Finder.
• Involved in testing Xcelys application upgrade from 6.1 to 8.1
• Tested various modules of Xcelys including Claims Processing, Pricing, Premium
Billing, Membership, Providers, Authorizations, Benefits and Finance.
• Intensive knowledge of Professional and Institutional Claims
• Prepared overall Xcelys document which involves all the modules of Xcelys. Developed
Test plan for the Business Testing Team based on the scope and time frame of the
project.
• Knowledge of preparing X12 formats for 837 and 276.
• Created Test Case development, Defect Life Cycle and Risk Identification and Mitigation
processes that being currently followed in the team
• Loaded requirements to Application Life cycle management(ALM).
• Analyze the business requirements and Developed test cases for the requirements and
execute and document the results in ALM.
• Validated data against Production and QA environments for the application.
• Involved in Functional Testing, Performance Testing, Smoke Testing, Regression Testing,
Compare Testing, Data and Recovery Testing.
• Good knowledge on Provider module – Capitation Process, Premium Billing logic,
Provider master, Vendor Master and Provider Contract Pricing.
• Performed Functional testing of Mobile application on platforms like Android and IOS.
• Involved in end to end testing of the Mobile Applications.
• Performed compatibility testing with various mobile handsets to ensure that functionality works
fine.
• Test GUI and functionality on Android and IOS.
• Attended Defect review meetings with application development team (Dell) to resolve
them.
• Written complex SQL queries in order to obtain results after the test execution.
• Retrieve XML files from Production environment and loaded to test environment.
HIX Health Insurance Exchange (July 2014 – Present)
• Reviewing Business specification documents
• Designing and developing scenarios to test all modules of the application
• Manually testing the different aspects of whole Member Premium Application/Process
• Interacting with SME’s and Developers
• Reporting and tracking bugs in QC.
Environment: HP Quality Center QC, ALM, Xcelys, Oracle SQL developer, Toad, MS Office
Suite.
Mckesson Corporation, Alpharetta, GA July’ 12- March’13
Performance Tester
The project objective is to Upgrade the HSES ( Health System Enterprise Solution) application
from version ER11 to ER12. The organization needs to be on a current version of ER12 to allow
testing the project. I was involved in testing to improve test environment and procedures for the
upgrade and future initiatives.
Responsibilities:
• Worked with the business analysts to find the user requirements and specifications.
• Reviewed requirements with system engineers for thorough understanding of the application.
• Automated the test scripts for functional testing using QTP
• Involved in design and development of Test Plan and Test Cases using the SDLC procedures.
• Worked on Custom data and GUI interfaces for the fixed income in the system.
• Conducted Unit, Integration and User Acceptance testing.
• Developed base line scripts for testing the future releases of the application using QTP.
• Develop and maintain manual test plans.
• Prepared test status reports during test execution process.
• Performed Functional Testing, Regression Testing, Performance Testing, GUI Testing,
Compatibility Testing and System Testing.
• Involved in Documenting and reporting defects using defect-tracking system.
• Interacted with Developers as needed to isolate the main cause of defects.
• Involved in database testing to test the connection between the website and database in order
to verify Data and display integrity.
• Setting up the Automated Testing Environment for creating, and running automated tests.
Running Tests and Bug Tracking.
• Created and executed test scripts (Record, Replay, GUI-Check and TSL).
• Created Automated Data Driven Functional tests using Quick Test Pro
Kaiser Permanente, Rancho Cucamonga, CA Feb’11-July ‘12
Sr. Quality Analyst
Kaiser Permanente is a Healthcare Organization dedicated to provide quality health care for its
members and their families and contribute to the well-being of our communities. Kaiser
Permanente is currently implementing Claims Encounter and Strategy for California. This is
considered to be the world’s largest claims implementation project (250 million Members).
Responsibilities:
• Involved in testing the configuration for the Model Office Implementation.
• Tested various modules of Xcelys (Claims Processing applications) which include but
not limited to Membership, Providers, Authorizations, Benefits, Finance and Claims
Modules.
• Good knowledge on Provider module – Provider master, Vendor Master, Provider
Contract Pricing and Price schedule logic
• Intensive knowledge of Professional and Institutional Claims (Including Interim
Billing)
• Tested Various Lines of Business – (Commercial, Medi-care, Medi-cal)
• Worked with Claims picker tool to get legacy data to test the current configuration.
• Closely worked with SMEs in mapping fields from the Legacy application to the new
version according to the business requirements.
• Loaded all the transactional test data from backend (Members, Authorization and
Institutional and professional Claims)
• Written complex SQL queries in order to obtain results after the test execution.
• Developed Test plan for the Business Testing Team based on the scope and time
frame of the project.
• Created Test Case development, Defect Life Cycle and Risk Identification and
Mitigation processes that being currently followed in the team
• Uploaded requirements in to QC.
• Analyze the business requirements and Developed test cases for the requirements and
execute and document the results in QC
• Facilitated Defect Triage call as Defect manager for the Project
• Automated loading claims from backend
• Validated data against Dev and QA environments for the application.
Environment: XCELYS 6.1.2/5.2, PL/SQL Developer v8.0, HP Quality Center (version 10),
Caliber, SharePoint, MS Visio, MS Project
Hewlett-Packard, El Segundo, CA June’10-Feb’11
Sr.Quality Analyst
Worked in a American Airline Application called HP Agilaire – Jetstream with Hawlett Packard
which is one of the world's largest information technology companies, specializes in developing
and manufacturing data storage, computing, and networking hardware, designing and delivering
software services. I was involved in testing web/mobile app developed for both Android and IOS
Responsibilities:
• Involved in gathering business requirements from the end users.
• Prepared test plan based on business requirement document
• Identified and defined scope for Integration and System Testing
• Hands on experience preparing Test plans, Automated Tests and Test Data and executing
the same.
• Involved in creating Test Plan, Test Scripts and Test Cases based on software
requirements.
• Developed Test Scenarios for each cycle based on system functionality.
• Executed scripts manually in Test Director for each release based upon expected results.
• Executed Test Cases using Quality Center Tool.
• Involved System, Acceptance and End- to- End testing with down stream and upstream
partners.
• Tested the Online booking, Bill payments and Cancellations via online/Mobile devices.
• Performed Manual Testing of Mobile Applications.
• Performed drafting of Mobile test plan.
• Handle the tasks of developing testing procedures to provide support to mobile browsers
and devices.
• Performed various Testing on Development and Test Databases Environments on MS
Access and Oracle.
• Involved in testing daily, weekly and monthly reports, which are generated after batch
run.
• Involved in maintaining and updating automation scripts for every release based on
business changes.
• Created User Acceptance Testing (UAT) scripts.
• Worked in integration of the given requirements and validated the data.
• Design Workbook Excel sheets with the results of the reports.
• Attend weekly net conference with the client, get the requirements and explain about the
present process of the project.
Environment: LoadRunner 11.0, Quality Center, SOAPUI 3.5, QTP, HP Service test, .Net,
Java, Jboss, Eclipse, Hudson, GIT, Maven, Linux.
Aetna Inc, Hartford, CT May ’09 –May’10
Quality Analyst
Aetna provides a comprehensive Healthcare online solution. Using a workflow engine, a
prescription tool, and online patient medical profiles, Aetna enables the doctors to manage
patient messages efficiently. Prescriptions, which are automatically screened for interactions and
checked for compliance with the patient's formulary, can be attached to outgoing messages.
Responsibilities:
• Developed Test Plans and Test Cases, using technical and functional requirement
specifications.
• Used QC to develop Test Cases under the Test plan Tree.
• Test cases are executed under the Test Lab folder of Quality Center and test results were
updated
• Raised Defects for the Test Cases failed on the Defect module of Test Director.
• Performed Manual testing of functional modules of the application and enter the bugs in
bug tracking tool Quality Center.
• Created Data Driven Tests to process different sets of flight data importing from Excel
sheet.
• Working with the technical team to ensure the SAP ESS portal and other integrated
systems’ test environments are configured appropriately for testing.
• Created objects synchronization points using the Function Generator and inserted them
into the script to check and analyze the results.
• Performed Security tests, to check and verify a user login entry.
• Created and conducted searches through the database for various business services.
• Involved in Regression Testing of AUT of the code enhancement.
• Actively participated in meetings occurred weekly with QA Team and Developers.
Environment: Load runner 9.5,Quality Center, WinRunner, XML, Linux, MS Word, Excel.
GMAC Insurance, NC Nov’07 - April ‘09
Quality Analyst
Worked for an Intranet Application, Search Portal, the Application is based on Autonomy Search
engine developed by GMAC. GMAC is one of the largest insurance companies in Unites States,
which provides different kinds of Personal Lines Insurance policies; this application has been
designed to search the different aspects using keywords depending up on the user requirements,
like what type of insurance the user requires (auto insurance, home insurance, life insurance etc)
Responsibilities:
• Studied System requirements specifications and developed Test Plans.
• Prepared Test cases in MS Word, and uploaded the same on Test Plan tree of Test
Director.
• Executed Test Cases and verified Actual Results against Expected Results.
• Automated the steps for the Regression Testing.
• Coordinating with Developers for Defect Analysis.
• Used Test Director for reporting bugs.
• Performing Integration testing, System testing, Functionality testing and data validation
testing.
• Carried out User Interface Testing.
• Involved in identifying the test cases that are affecting the basic and major functionality
of the application in order to Smoke Test the application.
• Extensively used SQL queries to extract large data from the database.
• Bug verification and giving walk through with the developer's about the open bug's status
on weekly basis.
• Responsible in providing regular test reports to the management using MS-Excel.
• Presentation of the QA Status report and the Defect Status reports in the weekly meeting.
Environment: Quality Center,, Visual Basic, C,C++, MS Excel.
Citi Bank, India
Aug’06-Sept’07
QA Analyst
The system performed banking transactions such as check facility, deposits, withdrawals and
Calculating interest of accounts and customer inquiries.
Responsibilities:
• Involved with Analyses of Business Requirements, Test Planning, Test Development and
Test Execution.
• Created the Test Cases on various forms of the application manually.
• Created test cases for each functionality and automated the test cases for Regression
testing.
• Performed Functional and Regression testing on different platforms and Web browsers.
• Performed Functional Testing, User Acceptance Testing, Regression Testing, GUI
Testing, Compatibility Testing and System Testing.
• Gather Test input data including Pre-condition, Test input, Test result and Test regression
data.
• Developed Test Metrics on the weekly basis for senior management.
• Involved in documenting and reporting defects using defect-tracking system.
• Interacted with developers as needed to isolate the main cause of defects.
• Perform Regression testing to verify that bug fixes did not break some other parts of the
system.
Environment: Windows NT, Visual Basic, Unix, SQL Server, Test Director 7.0, Ms-Office
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