Customer Service Manager

Carol Andrews

**** *. ********* **.,

Milwaukee, WI 53216

Phone: 414-***-****

Objectives

To obtain a full-time position where I can utilize and contribute my customer service skills, leadership abilities, positive attitude that will allow me to gain professional growth. That will allow me to be an asset to your company and grow with in.

Education

License Practical Nurse Diploma (September 1967)

* CPR Instructor from 2010 thru 2013

* Communication skills 1994 29 hours

* How to be and Effective Leader 1992 28 hours

* Behavior Management 1992 17 hours

* Concepts of Management 1989 16 hours

* Be a Better Supervisor 1988 48.5 hours

Experience

Staff Nurse (1994 –Present)

Genesis Behavioral Services/Detoxification (2835 N. 32, Milwaukee, WI 53210)

Asses clients for admission, monitor patients to see if there going thru withdraw from alcohol, cocaine, marijuana and opiates. Medicate patients to specifications of protocol. Monitor behaviors of patients and redirect as needed and also monitor staff and other jobs as assigned.

Manager (1994 –2005)

Aurora Medical (14000 W. North Ave., Milwaukee, WI 53208

Managed daily operations over five clinics, which included staffing, budgeting, purchasing medical supplies and all other supplies to make sure clinics ran concurrent and smoothly. By 1999 I merged all five clinics into one large clinic. Where I added and Urgent Care clinic Occupational medicine and charge entry.

Skills

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