Certified Diversity Professional
Resume:
Christopher N. Boles, JD, MPA, CDP
Cleveland, OH 44130
*******@*******.***
Operational Excellence ● Strategic Planning ● Organizational Development
CAREER SUMMARY
Highly accomplished enterprising global visionary with a track record of successful administrative, strategic,
operational and tactical leadership for varied industries. Results-oriented, decisive leader, with proven
success in concept-to-execution and turnaround. Expertise in managing high-level administrative strategies
and organizational change to achieve maximum results. Collaborative leader with demonstrated success
solving complex problems through focused application of process innovation, technology, continuous
improvement and cultural transformation. Possesses a steadfast commitment to team excellence with
highly effective planning, organizational and written communication skills.
Specific expertise in the following:
Innovative / Collaborative Leadership Style Performance Management
Strategic Planning & Implementation Community Relations
EEO Audit and Compliance Team Building / Mentor / Trainer
Continuous Improvement Talent Procurement
Change Management Regulatory / Legal / Compliance
Process Improvement Supplier Diversity Management
D&I Program Development Affirmative Action Planning
Business Management Public Speaker
PROFESSIONAL HISTORY
KBK Enterprises, Pittsburgh, PA 2012 - 2015
National real estate development firm specializing in the development of mixed-use residential
communities and commercial properties.
Administrative Officer
Officer responsible for the design, development and implementation of enterprise-wide strategy for Supplier
Diversity, Section 3, employee training programs, talent management and team analytics. Responsible for
the development, training and management of an eight (8) person team.
• Developed the organization’s Strategic Business Plan and Change Management Plan for improved
operational planning, project management, team development, organizational learning and training
consistencies.
• Managed and reported on key MWBE, Supplier Diversity and Section 3 metrics.
• Developed and guided Employee Resource Groups to identify and implement internal, team-related
improvements and support membership growth.
• Created and directed the Performance Improvement Process and status reports for the CEO and
executive team to drive performance and team accountability, resulting in a 37% increase in productivity
of selected activities within a ten month period.
• Participated in external speaking engagements related to Section 3, Supplier Diversity and MWBE
Procurement opportunities at KBK Enterprises.
The Cleveland Clinic, Division of Operations, Cleveland, OH 2011 - 2012
World class multi-specialty academic medical center ranked in the top 4 hospitals in the nation. System
consists of 10 hospitals and 17 family health and ambulatory surgery centers.
Director, Supplier Diversity
Christopher N. Boles, JD, MPA, CDP
Designed, implemented and executed Diversity and Inclusion Plan and Supplier Diversity initiatives
enterprise-wide to drive key business results focused on the recruitment and utilization of “ready-now”,
certified and qualified diverse suppliers.
Collaborated with Cleveland Clinic’s COO, the Chief Diversity Officer and the Executive Director of
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Operations, to increase participation of diverse suppliers in response to RFIs, RFPs and other
procurement opportunities, while measuring supplier diversity performance metrics and objectives
against annual goals. Resulted in a 38% increase in bid opportunities for diverse suppliers.
Integrated and aligned Diversity and Inclusion, Supplier Diversity strategic plans and communications
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across stakeholders including the Cleveland Clinic’s Executive Leadership Team, Human Resources,
Supply Chain, Construction, Diversity and Inclusion, Public Relations, Government Relations and
Community Outreach.
Collaborated with the Supply Chain Management team for the development and execution of a Global
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Supplier Diversity Business Plan, Communication Plan and the supporting Tier-1 and Tier-2
performance indicators and metrics.
Developed the strategic planning necessary to increase the diverse spend of Supply Chain by over
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$3,000,000 from Q4 of 2011 to Q2 of 2012.
Managed the Cleveland Clinic’s supplier diversity database “Supplier Gateway” in order to maintain the
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data integrity for all internal and external reporting requirements.
Presented quarterly Supplier Diversity reports to Executive Leadership and Board members.
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Developed and implemented institutional Diversity and Inclusion and supplier diversity definitions,
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employee metrics, spend targets and reporting requirements to monitor actual performance against
divisional goals.
Participated in external speaking engagements related to Diversity and Inclusion, Supplier Diversity,
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and Procurement opportunities at the Cleveland Clinic.
The City of Cleveland, Cleveland, OH 2009 - 2011
Department of Community Development
Municipal government responsible for the implementation of community outreach and supportive services
programming designed to engage city residents and revitalize neighborhoods, while improving services in
the City of Cleveland.
Administrative Manager
Senior administrative manager responsible for the design, development and implementation of employee
training programs and community outreach projects for the City of Cleveland. Responsible for the
development, training and management of a twelve (12) person team.
• Developed inter-departmental D&I plan with the Procurement Department that integrated principles of
D&I into procurement’s culture, processes, purchases and policies. Resulted in a 41% increase in the
utilization of Minority and Female-owned Business Enterprises.
• Developed Project Scorecards to evaluate programmatic performance relative to costs, community
engagement, timeliness, work product, customer service and funding compliance.
• As Acting Commissioner, managed a $4,000,000 divisional budget, while presenting departmental EEO
data, trends and statistics to the Mayor, Directors, Commissioners and members of Cleveland City
Council.
• Worked collaboratively with community, business, religious and governmental leaders across the region
to design and implement the delivery of services, while improving resident’s experience on each activity.
The Professional Management Group, Cleveland, OH 2005 - 2009
HR Consulting firm specializing in talent management, organizational development, diversity and inclusion,
process improvement, training, strategy and operations management.
Senior Diversity Consultant
Lead D&I consultant, responsible for developing and managing EEO audits and compliance, D&I
programs, strategic diversity projects, the development of best practices in diversity and inclusion and the
implementation of short and long-term D&I and EEO goals and objectives for mid-sized and Fortune 500
companies. Responsible for the development, training and management of a five (5) person team.
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Christopher N. Boles, JD, MPA, CDP
• Provided consultation for the re-design, development and implementation of the regional Supplier
Diversity Network for the Ford Motor Company in Cleveland, Ohio, increasing the number of qualified
diverse suppliers by 31% during a twelve-month period.
Created planning tools and quarterly, senior-level management EEO reports for Red Bull Energy Drink-
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Ohio that provided an organized approach for diverse hiring, training, employee retention and
continuous learning improvements, while ensuring D&I data integrity, including diverse candidate
selection, employee retention, diversity training and Employee Resource Group development.
Created and implemented a 5-year Global Strategic Diversity and Inclusion Plan for the Excel Polymers
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Corporation. This resulted in the development of EEO Monitoring Plan, seven Employee Resource
Groups, three Affinity Groups and a new hiring process that ensured a diverse slate of candidates.
The Goodyear Tire & Rubber Company, Akron, OH 2005
International manufacturer of automobile tires and additional rubber-related products.
Human Resources Consultant
Consultant hired to audit the Global Affirmative Action Plan and EEO and Supplier Diversity programs.
• Monitored 43 Tier-1 contracts and their adherence to Goodyear’s Supplier Diversity goals and
requirements. Resulted in an average diverse spend of over $275,000 per contract.
• Functioned as a SME regarding Affirmative Action, EEO and D&I for the Department of Human
Resources, while establishing communication and messaging of newly developed D&I policies and
procedures for improved organizational impact.
• Worked in collaboration with the Supply Chain Management team to implement and monitor Tier-1
metrics, while increasing the number of qualified diverse suppliers by 12% within twelve months.
The Home Depot, Cleveland, OH 2004 - 2005
International retailer of home improvement products and services.
Human Resources Manager
Lead the regional Diversity Team in the development, implementation, execution and communication of
diversity and inclusion strategies to drive key performance indicators focusing on employee retention.
Responsible for the development, training and management of a ten (10) person team.
• Managed nine Employee Resource Groups and four Affinity Groups across five locations.
• Designed metrics to better evaluate trends regarding the recruitment, retention and promotion of
diverse candidates. Employee metrics utilized resulted in a 28% increase in the retention of diverse
talent versus prior five year analysis.
• Implemented regionally-focused Affirmative Action Plan and developed supporting reports for regional
leadership.
• Integrated HR data and Affirmative Action Plan and EEO requirements to improve senior-level learning
programs for store managers and assistant store managers.
EDUCATION
Masters of Public Administration (MPA), Indiana University, Bloomington, IN, 1999
Doctorate of Jurisprudence (JD), Indiana University School of Law, Bloomington, IN, 1997
Bachelor of Arts (BA) in Political Science, The Ohio State University, Columbus, OH, 1994
CERTIFICATIONS / TRAINING
Certified Diversity Professional (CDP), Cornell University, Manhattan, NY, 2012
The Law of Equal Employment Opportunities, Cornell University, Manhattan, NY, 2012
Advanced Diversity Strategies, Cornell University, Manhattan, NY, 2012
Effective Diversity Councils, Cornell University, Manhattan, NY, 2012
Training Difficult Issues in Diversity, Cornell University, Manhattan, NY, 2012
Fundamentals of Diversity Initiatives, Cornell University, Manhattan, NY, 2012
Strategic Diversity Recruiting & Retention, Cornell University, Manhattan, NY, 2012
Essentials of Developing and Delivering Diversity Training, Cornell University, Manhattan, NY, 2012
Developing Diversity Communication and Messaging, Cornell University, Manhattan, NY, 2012
Developing an Effective Supplier Diversity Program, Cornell University, Manhattan, NY, 2012
Planning and Communications, American College of Healthcare Executives, Chicago, IL, 2012
Employee Accountability, American College of Healthcare Executives, Chicago, IL, 2012
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Christopher N. Boles, JD, MPA, CDP
Strategic Planning and Performance, American College of Healthcare Executives, Chicago, IL, 2012
Effective Leadership Modeling, American College of Healthcare Executives, Chicago, IL, 2012
Emotional Intelligence, Cleveland Clinic Academy, Cleveland, OH, 2012
Continuous Improvement, Cleveland Clinic Academy, Cleveland, OH, 2012
Executive Management Training, Ecole Nationale D’Administration, Paris, France, 1995
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