Data entry clerk
Resume:
ANDREA KEENAN
Oshawa Ontario L*H 6W5
********@*******.***
PROFILE
Seeking a full time position within your company, as to where I can maximize my customer service skills,
accurate keyboard skills, strong listening skills, telephone etiquette in a demanding work environment.
PROFESSIONAL COMPETENCIES
• Customer Service
• Call centre experience
• Keys Alpha/Numeric data (10,000 key strokes per hour)
• Computer literate; proficient in Microsoft, Word, Excel, Access, Internet, Outlook, Workflow and
IPS (Integrated Property System)
• Telephone Etiquette
• Good judgement
• Ability to focus, with attention to detail
• Team player
• Various office procedures
• Quality Control
• Corrective Actions
• Auditor
• ISO (International Standardization for Organization) delegate for a containment company
• Prioritization
• Multi-tasking and excellent problem solving skills
• Ability to handle stress
Municipal Property Assessment Corporation Aug 29 2011 –
F eb 20 2015
Land Parcel Clerk
• Responsible for the creation, modification and deletion of assessment parcels, based on
information from various data sources including Registry/Land Titles Offices, Ministry of Natural
Resources, Municipal
• To assign assessment roll numbers, determine parcel ownership, size, location and legal
description of properties for assessment mapping and assessment roll purposes.
• To provide Title Searching support of real property based on Land Registry and/or Land Titles
Offices data or via computed (web) systems such as POLARIS, Teraview and GeoWarehouse.
Building Permits
• Updating raw files sent in by municipalities
• Uploading building permits into Document Tracking System and updated progress reports
• Responsible for process reviews
Data Processing Clerk
• Validating and indexing Request for Reconsideration for home owners that dispute their
property taxes
• Keying TIP- Tenant Information Program into IPS focusing on statistical information
• Trained on keying customer building permits into document tracking system
Central General Clerk
• Sorts, batches, logs and routes source documents within MPAC or to external customers;
• scans documents for entry into the work flow process;
• Indexing RSQ, NRSQ, RCQ in workflow so that it is distributed to the proper Workflow
locations or others to validate the cases
• reconciles documents upon receipt for completeness, following up with the appropriate
department for corrective action when necessary;
• assists in the preparation of outgoing mail by sorting, folding, inserting and labelling mail;
• photocopies, files, forwards or faxes documents within MPAC and to external customers;
• provides backup support to the Data Entry Clerk and Central Mail Clerk positions; and
• performs other duties as assigned
• Validating and indexing Request for Reconsideration for home owners that dispute their
property taxes
• Sending out property comparable to home owners who are disputing property taxes
Mail Room Clerk
• Processing all incoming and outgoing mail
• Processing all incoming and outgoing Canpar shipments
• Process all outgoing Canada Post mail (weighing for proper postage)
• Keying TIP – Tenant Information Program into IPS (Integrated Property System)
• Keying ROI’s – Request for Occupancy Forms into Workflow
• Scanning into workflow- Request for Occupant Information, Request for Property Information,
Request for Reconsideration and Non-Residential Sales Questionnaire’s
Loblaw Nov. 2009 –Oct. 2011
Front End Cashier
• Worked as a front end cashier, in which strong listening skills were used to listen to all customers’
needs
• Handling cash, debit and credit
Johnson Controls Nov. 2004-Nov. 2007
Production Associate
• Production for instrument and door panels
• Assigned as Final Inspector to ensure all parts were conforming
Greeley Containment & Rework Inc. 1998-2004
Quality Supervisor
• Appointed to complete all detailed work instructions for jobs in-house and offsite
• ISO delegate in charge of all records, forms and revisions
• Internal Auditor, which was performed quarterly to achieve ISO certification yearly
• Corrective Actions were completed if vendor found Non-conforming parts. Corrective actions
were completed within 10 days through a General Motors web based site.
Other Experience
• Beatrice Dairy call centre – Exceptional Customer service for incoming and outgoing dairy
orders for cafeteria’s, convenience stores, schools
• Wausau Insurance Company – Customer service via phone for cancellations and
reinstatements of home and auto insurance
• Colette Shoe Store – Customer Service and sales clerk
• Civic Book Store – Customer Service and sales clerk
EDUCATION / PROFESSIONAL DEVELOPMENT
• 2010 Heart Saver AED & CPR
• 2003 Quality Inspection Technician – Durham College- Successfully completed
• 2002 Quality Concepts-Durham College-Successfully completed
• 2001 ISO 9001:2000 Internal Audit-Durham College-Successfully completed
• 1975 Ontario Secondary School Diploma completed at Dr. F. J. Donevan Collegiate
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