Customer Service
Resume:
JOI L. KING
South Bend, Indiana 46628
*********@*****.***
OBJECTIVE: To secure a challenging position with the opportunity for career
advancement.
QUALIFICATIONS: I have extensive supervisory experience and I’m a quick
learner with a great eye for detail. I’m able to work under pressure and meet
deadlines on time.
EMPLOYMENT HISTORY
FORTE RESIDENTIAL
October 2014 – Present, Private Duty
• EMR
• Wound Care
• Patient Care
• Medical Scheduling
STAR DESIGN – ELKHART, IN
September 2012 – February 2015, Sales Office Coordinator
• Data Entry
• Deals with customers complaints
• Billing
• RMA
• BOL
• CREDITS
• POSTING PARTS
• QUOTE LETTERS
• INVENTORY
• WEB EDI/EDIC BILLING
BATH AND BODY – MISHAWAKA, IN
October 2013 – January 2014 – Seasonal, Shift Manager
HICKORY FARM
October 2014 – January 2015 – Seasonal, Store Manager
• Open & Closing Store
• Training
• Customer Service
• Account Receivable
• Set ups and Take down displays
• Payroll
Scheduling
•
Hiring & Firing
•
Shipping & Receiving
•
SNI (TEMP AGENCY) – TAMPA, FL
April 2010 – June 2012, Clerical and Data Entry
• Administrative Secretary – Coventry Health Care
• Clerical Coordinator for HEDIS Project – Citrus Health Care
• Data Entry Clerk for SSA – Vastec
• Insurance Processor – Health Plan Services
• Department Secretary – Chapters Health System
BIZ TECH LEARNING CENTER – CLEARWATER, FL
March 2010 - April 2010, Medical Procedure Instructor
• Billing using ICD-9 and CPT Codes
• Lectures - Using Power Point
• Medi Soft, Medi Star, Tiger Medical Programs
• Process Medical Records
CARDIOLOGY ASSOCIATES – SOUTH BEND, IN
November 2009 – March 2010, CMA
• Triage Patient
• Schedule / Meet with Sales Reps
• Schedule Labs
• Ran EKG Machine
• Prepared and Submitted Medical Assistance Forms
Pulled Charts For Next Day
•
Verified Insurance
•
SUNCOAST TOTAL HEALTHCARE – TAMPA, FL
JUNE 2007 – NOVEMBER 2009, OFFICE MANAGER
• Prepared and Submitted Medical Assistance Forms
• Checking and Ordering Labs
• Verified Medication Refills and Insurance
• Maintain Day to Day Relationships with Multi Pharmacies & Patients
• Supervised Front Office, Techs, MA’s and Therapist
• Timecards, Co-Payments, Attorney Settlement Checks
• Additional Front Office Responsibilities – Referrals
• Keeping All Licenses Up To Date for Office & Staff
• Answering Multi Phone Lines
• Scheduled Appointments
• Triage Patients
• Cleaning Of Office
• Pull and Triage Charts For Next Day of Business
• Monthly Equipment Checks
• Billing using ICD-9 and CPT Codes
• Supplies Stocked and Ordered
MEDIA GENERAL – TAMPA TRIBUNE, TAMPA, FL
October 2005 – September 2006, STORE FRONT SALES SUPERVISOR
• Handle Large Amounts of Money
• Public Marketing – Negotiated Contract for Sale Reps
• Supervised – Hired, Managed and Train all Reps
• Payroll, Schedule and Timesheets
• Handled Residential Complaints
• Supplies – Stocked and Ordered
• Monthly Equipment Checks
• Daily Temperature Logs
ST. JOSEPH MEDICAL CENTER, SOUTH BEND, IN
March 1997 – October 2005, SPECLITY TECH
• Unit Secretary
• EKG Monitoring – Printing Strips For Charts
• Referrals
• CMA
• Supplies – Stocked and Ordered
• Answered Multi Phone Lines
HYDRO THERAPY TECH
• Scheduling and Registering of Patients
• Treatment of Patients – Wound Care
• Cleaning of Whirlpools
• Clerical Duties as Assigned
• Supplies – Stock and Ordered
PHYSICAL THERAPY TECH
• Range Of Motion
• Light Treatment
• Ice / Heat Therapy
• Ultra Sound Treatment
SYMPHONY REHABILATION, INDIANAPOLIS, IN
August 1996 – August 1997, DATA ENTRY OPERATOR: PROCESSOR I
• Process Medical Records
• Verified Medical Insurance
• Processed Patients Complaints and Claims
• Referrals
MEMORIAL HOSPITAL – SOUTH BEND, IN
MAY 1993 – AUGUST 1996, SURGICAL SUPPORT ASSISTANT
• Checking Case Carts
• Transporting Of Patient
• Triage Patient
• Cleaning Of Rooms
• Assist Nurses With Equipment During Surgery
• Prepared Schedule For Next Day
MAJOR ACCOMPLISHMENTS:
Graduate of Washington High School, South Bend, IN - 1990
Graduate of Sisters of the Holy Cross, South Bend, IN - 1997
Certified Nursing/Medical Assistant Class
Michiana College, South Bend, IN – 2000 – 2002
Business Management and Medical Administration
Dean's List 2000 - 2001
Contact this candidate