Insurance Customer

TAYLOR TYLER

**** *. ******* *** ************, AR 72703 479-***-**** *************@*****.***

OBJECTIVE

• To obtain an administrative position within a professional environment.

QUALITIES

Adaptive Attentive Communicative Creative Detail oriented

Driven Efficient Experienced Independent Personable

Problem solving Professional

PROFESSIONAL EXPERIENCE

GENERAL CLERK II (TELEPHONE SUPPORT SPECIALIST)

SERCO: ROGERS, ARKANSAS

2013-PRESENT

• Contacting consumers to provide support and collect necessary information to ensure the

completion of health insurance applications.

• Working within a team processing applications and inputting sensitive data into a secure

database.

• Taking part in the initial startup and the assistance of quality assurance for the federal health

insurance marketplace.

DATA ENTRY SPECIALIST (LOAN COMPLIANCE)

ARVEST BANKS (VIA WORKSOURCE): ROGERS, ARKANSAS

2013

• Utilized multiple computer programs to analyze, input, and cross-check client data.

• Independently managed and processed databanks of consumer records.

• Utilized standard office equipment to copy, scan, and mail forms.

• Maintained data/analysis both internally and externally.

• Communicated with other members to effectively maintain the flow of tasks during high

workflow periods.

• Handled high-priority information in a prompt, and efficient, manner.

INSURANCE REPRESENTATIVE

AMERICAN INCOME LIFE: SPRINGDALE, ARKANSAS 2013

• Contacted clients to set up appointments for the deliverance and sale of insurance policies.

• Used personal input to create and tailor plans to meet the specific needs of each client.

• Ensured that recorded and processed client information was handled in a secure and discreet

manner.

CUSTOMER SALES ASSOCIATE

WAL-MART RETAIL STORE: SPRINGDALE, ARKANSAS

2011-2013

• Responded to all customer inquiries and complaints through active listening skills and

presenting multiple solutions to meet the customers’ needs.

• Cashed out customers’ merchandise in a pleasant and efficient manner while using selling

techniques to round out shopping experience.

• Maintained quality store operations through accurate inventory and stocking procedures.

• Unloaded products and kept department continually clean, well-maintained and organized.

EDUCATION ACCOMPLISHMENTS

UNIVERSITY OF ARKANSAS: FAYETTEVILLE, ARKANSAS

BACHELOR OF ARTS: CRIMINAL JUSTICE & SOCIOLOGY

MAY 2012

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