Customer Service Medical

Professional Profile

Meticulous [Healthcare Professional], excellent at juggling multiple tasks and working under pressure.

Broad industry experience includes Home Health, Mental Health Instructor, Nursing Asst, Medical Asst

and working with youth in Residential Treatments.

Qualifications

• Conflict resolution • Excel in [Mental Health Management

• Quick learner • Proficiency in [Office Management, Medical

• Extremely organized Records, Customer Service & Elderly Care]

• Team player • Expertise in Instructing

Career Accomplishments

Supervision

• Supervised 6-14 Teens

• assigned rooms, assisted in planning recreational activities and work studies.

• Counseled residents in identifying and resolving social and other problems.

• Trained and managed each client according to their specific treatment plan.

• Compiled records of daily activities of residents.

• Medication Preparation & Administration.

• Processed Admission & Discharge.

Instructor

• Planned curricular content and sequence according to their Individualized Treatment Plan.

• Prepared study material, presented lectures and demonstrations.

• conferred with residents and evaluated their progress.

• provided clinical instruction in psychiatric management methods and procedures.

Experience

Autism Treatment Center, San Antonio, TX

House Manager, 04/2013-11/2014

* Monitor Staff Performance

* Ensure clients are properly cared for in respect of grooming, hygiene, and safety.

* Medication preparation & Administer

* Ensure clients Care Plan is being implemented and documented.

* Review and submit reports.

* Supervise and mentor your teaching staff

* Implement Scheduling and budget.

* Provide for client services.

* Ensure menus, special diets, and dietary plans are being followed.

Hectar Garza Treatment Center – San Antonio, TX

Youth Development Specialist, 08/2011 -01/2013

• Interacts with and supervises clients during daily activities in a manner that ensures their safety

and security.

• Provides effective people security (e.g., headcounts, room checks, client movement).

• Observes client behavior and intervenes appropriately.

• Processes intakes and screens clients according to program policy.

• Facilitates and documents various groups/meetings.

• Administers medication or supervises self administration of medication when necessary.

• Demonstrates appropriate use of client intervention skills and Safe Crisis Management (SCM)

techniques.

• Maintains regular communication with supervisor and co-workers.

• Implements and supports the mission and philosophy.

• Maintains confidentiality of information related to client information.

• Demonstrates professionalism in performance of job.

• Demonstrates effort in professional development.

• Knows and implements emergency procedures (e.g. evacuation, CPR/first aid).

Carestaff – Pensacola, FL

Home Health Aide, 05/2010 -03/2011

Assisted clients with activities of daily living, medications, light housekeeping, and transporting.

Maintained accurate documentation, implemented wound care, administered medication, Cath &

colostomy care ect

Home of Guiding Hands – El Cajon, CA

Residential Supervisor, 04/2008 -02/2009

Provided Individualized quality care to consumers with Development Disabilities implementing

programs and services specified in there care plan. Medication preparation & administration, write

reports, data collection, and any other information documenting the care and services provided in

keeping with licensing regulations and policies

YMCA – San Diego, CA

Residential Supervisor, 08/2006 -10/2007

Properly completed daily documentation: Progress notes, incident reports, inspections and program

data.Provided training and support to help them carry out their Individualized Rehabilitation Program,

provided counseling and crisis intervention to clients as needed. Preparation & Administration of

medications, preparation of admission & discharge packets. Maintained awareness of clients physical

condition and activity level and report

any noted problems or concern to the appropriate people.

Alvarado Parkway Institute – La Mesa, CA

Mental Health Technician, 09/2004 -09/2005

Monitored Psychiatric patients throughout the night accurately documenting their behavior &

progress. Provided crisis intervention and treatment planning assistance.

Care Hawaii – Kaneohe, Hawaii

Mental Health Instructor, 07/2003 -07/2004

Instructed Psycho-rehabilitation programming, treatment planning, education, support and provide

crisis intervention.

Education

1998 Capps Medical Institute – Pensacola, FL, US

Diploma of Completion Medical Assistant

1993 Georgestone Vocational – Pensacola, FL, US

Nursing Certification Nursing Assistant

2009 Pensacola State College – Pensacola, FL, US

Certificate of Completion Job Readiness Skills Training

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