Customer Service
Resume:
P AMELA
DESMARAIS
**-
Superior
Street
Victoria
BC
V8V
1V1
(250)
896-
2367
*****************@*****.***
SUMMARY
Bachelor
of
Commerce
graduate
experienced
in
accounting,
customer
service,
marketing
&
office
•
management
Broad
skill
set
obtained
through
co-
op
work
experience
terms
and
studying
abroad
in
Sweden
•
Pursuing
a
CPA
designation
and
a
career
in
accounting
•
Interest
in
accounting
and
customer
service
as
shown
by
the
strong
performance
and
dedication
to
the
•
courses
completed
to
date
Exceptional
teamwork
skills
as
shown
by
the
involvement
with
the
University
of
Victoria
golf
team
•
Ability
to
quickly
grasp
concepts
with
computer
systems
including
Microsoft
Office
Suite,
Profile,
•
QuickBooks,
and
proprietary
banking
and
software
systems
EDUCATION
Bachelor
of
Commerce
September
2010-
August
2014
• Gustavson
School
of
Business,
University
of
Victoria
(Victoria,
BC)-
6.8/9.0
GPA
o Focus
in
accounting,
taxation,
and
finance
WORK
EXPERIENCE
Accounts
Payable
–
Monk
Office
November
2014-
January
2015
Victoria,
BC
• Sorted,
coded,
entered
and
posted
invoices
to
journals,
ledgers
and
other
records
through
the
company
computer
system
called
S2K
• Prepared
and
produced
cheque
runs
bi-
weekly
and
assisted
in
month
end
closing
• Researched
and
resolved
invoice
discrepancies
and
issues
between
purchase
orders
and
invoices
• Communicated
daily
with
vendors
to
respond
to
inquiries
and
issues
Bookkeeper
–
Sherwood
Tucker
&
Thomas
Victoria,
BC
January
2014-
May
2014
• Organized
clients’
paperwork
such
as
credit
card
bills,
customer
invoices,
vendor
invoices,
household
and
business
expenses,
and
government
files
alphabetically
and
in
order
of
date
• Prepared
bookkeeping
for
small
business
clients
entering
adjusted
journal
entries,
business
expenses,
sales,
business
use
of
home,
depreciation,
and
personal
bank
transactions
using
the
software
QuickBooks
• Created
profiles
and
filed
personal
tax
returns
using
the
software
system
Profile
which
consisted
of
entering
T3’s,
T4’s,
T5’s,
T4RIFs,
T4RSPs,
split
pensions,
statement
of
business
activities,
rental
properties,
dependent
information,
capital
gains/losses,
interest
income,
medical
expenses,
donations,
and
tuition
fees
Office
Manager
–
SendtoNews
Victoria,
BC
May
2013-
August
2013
• Managed
the
day
to
day
operations
of
the
business
such
as
answering
client
calls
in
a
professional
manner
and
ensuring
that
they
were
directed
to
the
right
employee
that
could
assist
them
Prepared
a
multi-
year
schedule
and
budget
in
excel
for
the
VP
of
Communications
which
tracked
•
upcoming
scheduled
events
SendtoNews
will
be
attending
for
years
2013-
2015
and
the
overall
estimated
cost
of
travel,
food,
and
hotel
for
each
event
Prepared
excel
spreadsheets
containing
each
sports
league,
each
event
in
each
league,
the
date
of
the
•
event,
the
location
of
the
event,
the
home
and
away
teams
of
that
event,
and
the
time
zone
of
when
the
event
will
be
broadcasted
Customer
Service
Representative
–
Scotiabank
Victoria,
BC
May
2012-
August
2012
• Provided
exceptional
customer
service
by
addressing
clients
by
name
and
getting
to
know
them
on
a
professional
as
well
as
personal
level
• Took
on
many
different
tasks
such
as
filing,
organizing,
cleaning,
as
well
as
focusing
on
product
sales
and
increasing
my
product
knowledge
• Developed
useful
computer
skills
and
demonstrated
my
ability
to
quickly
adapt
to
new
computer
systems
which
will
aid
in
my
future
career
choice
of
accounting
VOLUNTEER
EXPERIENCE
AND
EXTRACURICULAR
ACTIVITIES
Member
of
the
UVic
Golf
Team
Victoria,
BC
September
2010-
June
2012
• Actively
contributing
to
the
success
of
the
team
by
participating
in
competitions
in
the
United
States
and
Canada
and
adding
individual
scores
that
increased
the
overall
success
of
the
team
• Proudly
represented
the
team
with
active
involvement
in
the
golf
community
including
teaching
young
junior
golfers
the
fundamentals
of
the
golf
swing
at
the
Thrifty
Food
Junior
Clinics
• Running
fundraising
campaigns
to
support
the
team
by
selling
beverages
for
the
University
of
Victoria
Athletics
at
UVic’s
Golf
Tournament
at
Uplands
Golf
Course
Volunteer
Musician
at
James
Bay
Senior
Home
Victoria,
BC
September
2009-
December
2009
• Accomplished
pianist
(concert
level)
• Played
the
piano
for
seniors
once
a
week
to
help
maintain
their
active
and
mental
health
AWARDS
Presidents
Award
($3000)
2010
• Awarded
for
academic
excellence
Black
Press
Scholarship
Award
($5000)
2010
• Business
Scholarship
awarded
Vikes
Athletic
Award
($2000)
2010-
2012
• Awarded
for
athletic
performance
at
the
University
of
Victoria
REFERENCES
Available
upon
request
Contact this candidate