Customer Service Data Entry
Resume:
Jenika Patel
Etobicoke, ON M9W 4V4.
Ph. 647-***-****
**********@*******.***
JOB OBJECTIVES: Obtain a position as a team-player in a people-oriented organization
where I can maximize my customer-service experience in a challenging environment to achieve
the company’s goals.
HIGHLIGHTS OF QUALIFICATIONS:
•Demonstrate effective keyboarding skills and client- customer service skills.
•Fluent in English, Hindi, Gujarati and Urdu.
•Comprehensive knowledge of checking safety and security.
•Certified in Customer Service Skills.
•Highly skilled in greeting with guest from different cultures and backgrounds.
•Ability to make guest feel welcome.
•Personable individual whose strengths include cultural sensitivity and an ability to build rapport
with a diverse workforce in a multicultural environment.
•Energetic personality consistently praised for my passion for work and upbeat, positive attitude.
• Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new
concepts.
•Demonstrated leadership ability.
•Manage time well and can concentrate on multiple projects at once.
•Experienced in helping and caring disability person.
EDUCATION:
Bachelor in Human Resource Management Sep 2013
Humber Institute of Technology and Advance Learning
Tourism Management – Travel Industry Service Diploma Sep 2010
Humber Institute of Technology and Advance Learning
Thistle-town Collegiate Institute Sep 2007
Toronto District School Board
Page two – Resume of Jenika Patel
Ph. 647-***-****
WORK EXPERIENCE:
Swissport (Emirates Airline & Air Transat) Checking Agent May 2014-present
Toronto Person International Airport
• Inspect and verify passenger documentation
• ensure safety rules and border regulations (on visas and baggage)
• help prepare flights or sailings by liaising with cabin crew, caterers and cleaners
• meet aircraft and make sure all passengers disembark
• assist passengers with special requirements or lost baggage, and during flight and sailing
disruptions
McDonalds Restaurant – Manager (Data Entry) July 2006-2014
Toronto, Ontario
•Supervise team members in order to ensure quality of service
•Supervise kitchen activities to ensure quality of food ( food Safety)
•Hire, train and schedule the activities of food service personnel
•Experienced in providing the best service to the customers
•Ensure cleanliness of the outlet
•Investigate and resolve complaints akin to food service and quality
•Manage cash register and safe
•Manage inventory and ensure adequate stocks
•Excellent written and oral communication skills, advanced knowledge in computers for data
input and record keeping, ability to multi-task, handle staff and solve problems
Airport authority Service Agent Aug-Oct 2012
Toronto Person International Airport
•Welcoming the Guest and greeting them with small conversations
•Helping the Guests to find their gates
•Checking Guest boarding pass
•A polite and professional approach
•Deal tactfully with upset or angry Guest
•Responding to pressure situations
Page three – Resume of Jenika Patel
Ph. 647-***-****
VOLUNTEER EXPERIENCE:
The Salvation Army (Data entry) July-Sep 2006
Toronto, Ontario
•Answer telephones and computer data entry
•Assist in packing food hampers
•Stocking shelves, sort toys
•Sort clothes and price items at a Thrift Store
•Lift boxes weighting up to 20lbs
•Pick up donations for the Thrift Stores
•Collect kettle donation
•Distribute food and gifts for poverty countries
INTERNSHIP EXPERIENCE:
Expedia Cruise Ship Center ( HR Assistance) Feb-Nov 2012
Toronto, Ontario
•Give advice on destinations and answer phone calls
•Book air, transportation, hotel accommodations and car rentals
•Advice on weather conditions, restaurants, tourist attractions, and recreation
•Provide information on customs regulations, required papers ( passport, visas) and currency
exchange rates to international travelers
•Consult published and computer-based sources for information on departure and arrival times,
fares, and hotel ratings and accommodations.
CERTIFICATIONS:
• First Aid and CPR ( Canadian Red Cross)
2014
•Travel Industry Council of Ontario 2012
•RBC Insurance Certificate of Achievement (12 Credits) 2011
• Customer Service Skills
2010
References Available Upon Request
Contact this candidate