Customer Service (CSR)

SHARON MONTMINY

**** ********* ****. ***. **, Lowell, MA 01854

Phone: 978-***-****, Email: *******@*******.***

SKILLS: Microsoft Word, Excel, Lotus Notes, SAP, Kronos, Peoplesoft, Pitney Bowes Arrival

System, Neopost Tracking System, UPS World Ship

EQUIPMENT: Pitney Bowes Mail Machine, Pitney Bowes Folder Inserter, Address Machine,

Ricoh, Cannon Color, Konica 1200, Xerox 1050, Xerox 1045 copiers. Kodax machine.

Ricoh and Konica 1252 High Value machines.

EDUCATION:

WORK HISTORY:

Fresenius Medical Care, Waltham, MA 2007 – Present

Office Services Assistant

• Receiving and tracking all incoming and outgoing shipments.

• Process purchase orders.

• Organize monthly reports.

• Create new operational systems.

• Create department handbooks.

• Cross-trained in all areas of office services to serve as back up to supervisor.

• Create documents for meeting requests in the copy center.

• Supply all copiers with toner, waste toner bottles, fix copier jams.

• Record keeper for all supplies for all corporate Lexmark printers.

• Assist Supervisor in managing department budget.

• Generate monthly reports for the manager.

• Budget reports

Zurich North America, North Andover, MA 2004-2006

Medical Claims Adjuster

• Responsible for medical only claim cases.

• Verify medical coverage.

• Obtain reports as needed to the cases.

• Knowledgeable of compliance regulations.

• Review reimbursement requests of medication claims.

• Contact insurers and claimants by phone.

• Assign daily claims to medical team members.

Wausau Insurance Company, Bedford, MA 1998-2004

Technical Assistance II (2000-2004)

• File forms on accounts with the states based on jurisdictions, policy and procedures.

• Developed and implemented trainings for system improvements with peers.

• Check state reports for child support liens.

• Set up and release indemnity payments.

• Review prescription reimbursements.

• Oversee medical claims and pension files.

Wausau Insurance Company, Bedford, MA 1998-2000

Credit Service Representative

• Data collection for reconciliation and support credit reports.

• Set up billing schedules.

• Collect premiums.

• Correspond with broker and policy holders to ensure customer satisfaction.

• Maintain account notes using Wausau Credit System.

• Provide support to Credit Specialist.

Pitney Bowes Corporation, Woburn, MA 1990-1998

Mailroom Supervisor and Printer Support Technician

• Supervisor of Records Department, Switchboard, and Mail Room

• Processing opening mail, date stamp, sorting.

• Process faxing

• Ordering of supplies.

• Made claims kits as requested.

• Courier to post office for mail pick up.

• Courier using company vehicles to other company buildings.

• Copy center work requests.

Contact this candidate