General Manager
Resume:
Camp Hill, PA *****
Frank Rzeznikiewicz *******@*******.***
PROFESSIONAL PROFILE
A driven, astute, and business savvy executive level operations strategist with experience in aerospace
manufacturing. Adept in developing cost reduction strategies and new business opportunities. Comprehensive
knowledge of operations, quality, engineering, and regulatory requirements. Proven record of profit
improvement and improving throughput using lean techniques. Empowering leader capable of motivating
employees at all levels of organizations. Consistent top performer in profit assurance and cost of poor quality
reductions. A talented organizer and resourceful problem solver able to adapt to transition, institute positive
change, make sound decisions and exceed expectations. An articulate communicator and motivator capable of
directing and influencing others to contribute to collaborative endeavors. Technically astute in improving
compliance, quality, and process control. A proven leader in developing global initiatives for high/low volume,
mix model environments. Well experienced in both represented and non-represented workforces.
CAREER HISTORY
PRATT & WHITNEY, MIDDLETOWN, PA 2009 to Present
GENERAL MANAGER
Leading a profit loss organization into profitability in a declining business market. Developing new product
lines and international customers while simultaneously reducing costs by 38%. Improved the cost of poor
quality by 71% to a .8% level and reduced inventory by 46%. Implementing lean single piece flow, self-
managed visual cells, standard work and reduced product lead-times by 40%. Increased turns from 8 to 23 in
two years. Improved employee satisfaction by 32% and eliminated environmental health and safety recordable
injuries. Empowered a team of managers to drive sales increases by 285%. Double-digit productivity increases
for five consecutive years. Improved EBIT by 62% by improvements in lean flow and quality improvement.
Responsible for engineering, procurement, operations, quality, marketing, and sales. Attained UTC’s highest
award for quality improvement and continuous improvement. Received OSHA VPP award.
PRATT & WHITNEY, EAST HARTFORD, CT 2003 to 2009
PRODUCT DIRECTOR/ DEPUTY GENERAL MANAGER 2007
to 2009
Improved profitability while offsetting demand declines. Significantly reduced costs by increased output,
improved environmental, health, and safety conditions while enhancing employee and customer satisfaction.
Strategic implementation of profit assurance, quality improvements, forecasting and budgetary processes,
production management, cost control, scheduling, and all aspects of manufacturing .
• Improved Scrap, repair, and rework costs by 85% to a .7% cost of sales level
• Reduced environmental, health and safety recordable incidents by 67%
• Improved EBIT by 22% in a reduced volume (34%) environment
OPERATIONS QUALITY MANAGER 2004 to 2007
Established quality strategies and systems for ensuring that the requirements of the Quality Management System
are put into practice on a permanent basis, as well as the adaptation of the AS9100 and ISO 9000 requirements.
Assured regulatory compliance with zero findings. Responsible for customer relations and tactical execution
with Defense Contract Management Agency (DCMA) and U.S Systems Program Office (SPO).
• Improved the cost of poor quality by 44%, led compliance improvement by 88%
• Reduced customer complaints by 55%, improved quality lead-time by 65%
• Decreased quality operational costs by 31% and increased six sigma processes by 120%
• Reduced environmental and safety recordable incidents by 35%
MATURE MILITARY ENGINE QUALITY MANAGER 2003 to 2004
Led a military product and serviceable material organizations to the unprecedented quality results. Primary
customer contact regarding flight safety issues. Established quality clinics for compliance and quality assurance
initiatives. Developed manufacturing corrective action boards to develop strategic plans for improvement.
• Implemented an immediate problem resolution organization for mature military engine programs.
• Reduced nonconformance activity by 35% and improved cost of poor quality by 42%
Frank Rzeznikiewicz- resume, page 2 of 2
AUXILIARY EXPERIENCE
Hartford Technical Institute, Teacher, Hartford Connecticut
Town Councilman (elected), Town of Vernon, CT,
EDUCATION
Albertus Magnus New Haven, CT
M.S. in Business Management, 2005 (4.0 GPA)
Albertus Magnus New Haven, CT
B.S. in Business Management, 2004 (3.85 GPA)
Central Connecticut New Britain, CT
B.S. in Industrial Engineering,
PROFESSIONAL DEVELOPMENT
ASQC Certified Quality Engineer, Auditor, and Manager
Lean Manufacturing Certified
State licensed tool and die maker
Federal Aviation Administration Airworthiness Representative
Six Sigma / Process Certification Leader
State of CT Education Certification
AWARDS
American Society for Quality Control Leadership Award for valuable contribution in process control
Finalist for the Rochester Institute of Technology Annual Quality Award
Pratt and Whitney Leadership Awards for Quality, Employee Engagement and Process Improvement
OSHA Voluntary Participation Program Award
United Technologies Achieving Competitive Excellence Gold Award
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