Customer Service Representative

Location:

Posted:

March 30, 2015

**************@*****.***

Laquita S Davis

Houston, TX 77065

Objective:

To obtain a position in your company where I will be able to provide an

additional asset with my personal skills such as; communication,

organization, marketing, general office skills using Microsoft Office, and

customer service skills.

Education:

Bachelor of Science in Business Administration / The University of Southern

Mississippi/Aug2009-Present

Associates Degree / Business and Marketing Management / Mississippi Gulf

Coast Community College/ Aug2002-May 2004

Diploma/Pascagoula High School/Aug 1998-May 2002

Employment Skills:

. Developed ability to work in a fast-paced atmosphere

. Maintained excellent customer relations and developed customer rapport

. Diplomatically resolved customers complaints on as-needed basis

. Ability to follow instructions well and make decisions with no

supervision

. Maintained all record-keeping procedures without error

. Effectively developed telephone communication skills and consistently met

quota

Experience:

May 2009-Feb 2015 Beau Rivage, Customer Coordinator assist guest with

making reservations for the casino, conventions, restaurant,

entertainment, flight and special events.

Jun 2008- May 2009 Digital Opportunity Trust, technology intern for Moss

Point school district.

Dec 2007-Aug 2008 MSP, Mississippi Security officer checked workers in and

out of refinery while sometimes also checking lunch boxes and coolers and

random car inspections.

Feb 2007-Jun 2008 Thousand Trails and Naco, reservations representative in

a call center environment, assist customers with routine requests for

reservations for campsites and rental units at campgrounds.

Sep 2005- Feb 2007 Cingular Wireless, customer service representative in

the call center environment, I assist customers with routine requests,

questions, and concerns through research and resolution.

References: Available upon request