Human Resources Manager

Susan Hilden

P.O. Box *****

Conway, AR *****

501-***-****

*********@*****.***

PROFILE : Degreed Human

Resources Professional offering a solid Human Resources career with

proven results. Extensive background includes talent

acquisition, employee relations, benefit administration, policy

and procedure development, and health and safety

EXPERIENCE: M & M ENVIRONMENTAL GROUP LLC, Conway, Arkansas

2/13 to present

Human Resources Manager

. Manage all aspects of Human Resources

. Develop and implement Human Resources policies and programs

. Benefit Administration to include negotiation of coverage and

implementation

. Resolve employee relations issues and coach managers to help toward

resolution

. Successfully onboard and orientate new hires

. Oversee the payroll department

. Ensure the compliance of federal and state laws

STAFFMARK, Conway, Arkansas

5/12 to 2/13

Operations Specialist

. Place temporary employees on assignment

. Maintain on-boarding process

. Conduct new employee orientation

. Manage weekly payroll duties

. Maintain on-line application process

. Answer multiple phone lines

Other contract assignments

PREMIER STAFFING, Little Rock, Arkansas

Contractor, 12/11 to 2/12

. Southwestern Energy/Central Files

GRAND RAPIDS PUBLIC SCHOOLS, Grand Rapids, Michigan

Substitute Teacher, 8/02 to 6/05

. Teach elementary, middle, and secondary level courses (K - 12)

KIMBERLY-CLARK (formerly JACKSON PRODUCTS), Belmont, Michigan

Human Resources Manager, 7/00 to 6/01

. Managed all HR activities for 300 salaried and hourly associates

. Managed a team of 2: HR Generalist and HR Assistant/Receptionist

. Benefit Administration: To include medical, life, disability, 401K, and

PTO

. Improved communication through providing company paid ESL classes,

developed a monthly company newsletter, contracted an outside firm to

conduct an employee survey, and developed a rewards and

recognition program.

. Developed hourly job descriptions and compensation plan

. Resolved employee relations issues

. Training and Development: Supervision Management, Sexual Harassment,

and

Union Avoidance

Susan Hilden

ROSKAM BAKING COMPANY, Grand Rapids, Michigan

Human Resources Manager, 9/93 to 6/00

. Managed all HR activities for 800 salaried and hourly associates for 4

facilities

. Successfully launched the start up and

management of 2 facilities for a total of 4

. Managed a team of 3: HR Generalist, HR Assistant, and Payroll

Coordinator

. Developed HR policies and procedures for the company including the new

facilities

. Managed health and safety program through safety training, on-site

accident investigations, and corporate and plant safety

committees. This resulted in reduced lag days from 18 to 3

with an industry standard of 6, and a 50% reduction in annual

premiums over a 3 year period

. Created and maintained programs in the HRIS software:

ADP/Payroll, HR Perspective, and ReportSmith

. Developed and conducted new employee orientations

. Reduced labor costs by implementing a labor tracking system

ADECCO (formerly OLSTEN STAFFING SERVICES), Grand Rapids, Michigan

Recruiter, 7/90 to 9/93

. Recruited, interviewed, and evaluated applicants for placement

. Coordinated the hiring, discipline, and firing of 200+ employees a

week

. Participated in off-site recruitments and career fairs to promote

equal opportunity

employment

. Attended unemployment hearings and maintained accurate records of

claims

. Coordinated and wrote all recruitment advertisements

EDUCATION: . Grand Valley State University, Allendale, Michigan

Bachelor of Science in Communications

. Michigan State University, East Lansing, Michigan

Social Science: Employee Relations (two year concentration)

. Grand Rapids Community College, Grand Rapids, Michigan

Associate of Liberal Arts

Seminars/Workshops/Training

. Wage and Hour Compliance

. ADP-Payroll, HR Perspective and Report Smith

. Labor Law ( HIPAA ( FMLA and Workers' Compensation

Software Skills: PeopleSoft, ADP/Payroll, HR Perspective and

ReportSmith, TKC/Kronos, Timebank, E-Time, Excel, Word,

PowerPoint, Outlook, Quickbooks

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