Customer Service Supply Chain

Rosangel Gratz

*** ******* ***** ******** ****, CA 94523

925-***-**** ********.*****@*****.***

GLOBAL SUPPLY CHAIN & LOGISTICS SALES & OPERATIONS PLANNING DATA

ANALYTICS INVENTORY MANAGMENT SAP MBA

Supply chain professional with ten years of experience in global and

domestic operations, including planning and scheduling, data analysis,

inventory management, logistics, business liaison for new database

implementation, and development of new processes in ever-changing work

environments.

SELECTED ACHIEVEMENTS

. Main contributor to successful database implementations and developing

new standards of procedures and protocols resulting in a single source of

data and streamlined efficiency across the company.

. Performed successful analytics in Supply Chain and Logistics departments

within small and large companies, improving distribution of data company-

wide and efficiency with creation of new metrics.

PROFESSIONAL EXPERIENCE

Amyris, Inc. Emeryville, CA

Supply Chain Manager

February 2013 - Present

. Lead bi-monthly Sales & Operations meeting with executive team

(including CEO, CFO, Chief Business Officer, and VP of Manufacturing)

to facilitate decisions to help maximize production rates and

inventory levels for all company products.

. Coordinate planning, scheduling, and operations at one of Amyris' CMOs

including functions of: order fulfillment, raw material procurement,

inventory management, sales and operations planning.

. Coordinate production schedules with all product teams to ensure to

meet corporate production targets and communicate effectively to CMO.

. Lead daily Supply Chain Updates meetings encompassing the Customer

Service, Logistics, Quality Assurance and Quality Control departments.

Provide management with a snap shot of the daily Supply Chain

activities.

. Coordinate shipments to and from CMOs worldwide to support production

plans and forecasts.

. Maintained accurate inventory of WIP and Finished Products at CMOs in

order to plan future production and satisfy customer orders.

. Serve as Customer Service representative for established customers,

working cross-functionally to take and process orders, and to address

customer questions. Aid product teams with KPIs, tracking order

details, as well as marketing material for trade shows.

Supply Chain Data Analyst

January 2012 - February 2013

. Represent Supply Chain and Manufacturing to configure new Enterprise

and Operational data systems such as SAP and customized databases

. Perform analysis of month-end physical counts at CMO along with

appropriate SAP transactions, and inventory management system

stabilization.

. Key role of SAP Master Data, including: new customer set up, new

material introduction, and data consistency across systems.

. Created Standard of Procedures (SOPs) documents for all supply chain

and customer service SAP transactions.

. Maintain integrity of data systems through work process definition,

governance, and documentation.

. Reconcile available data to identify gaps within and across Enterprise

and Manufacturing systems

. Analyze Supply Chain and Manufacturing performance through established

work processes and reporting

. Bridge initial data system gaps through manual data scrubbing and

entry

. Serve as Customer Service representative for established customers,

working cross-functionally to take and process orders, and to address

customer questions

. Collaborator across multiple functions, such as operations, logistics,

accounting, and IT.

Allied Container Systems, Inc.

April 2011 - December 2011

Logistics Coordinator

Walnut Creek, CA

. Coordinated logistics activities, including material and equipment

movement, scheduling,

tracking and maintaining records for all movement

. Collaborated with project managers to plan and develop logistics

program activities from

conceptual stage through life cycle of product

. Coordinated logistics for all projects by effective communications

with on time

. Assisted daily in problem solving in a quick, efficient manner while

ensuring low-cost

. Coordinated efforts of sub-contractors, production depts., and field

service personnel

. Researched and identified quality vendors and maintaining customer

relations

Richmond Metal Painting

March 2008 - April 2011

Supervisor

Richmond, CA

. Managed a specialized painting company of 11 employees under the

direction of the CEO

. Employed QuickBooks program for daily accounting, payroll activities,

and financial reports

. Conducted pricing analysis for accuracy

. Prepared financial data and perform financial reports and budget for

financial reporting

. Communicated daily with customers, vendors, and employees to meet

delivery goals

. Coordinated production schedule to remain on schedule

. Tracked inventory levels of supplies and made purchases accordingly

Westover Management Inc.

July 2002 - March 2008

Logistics Coordinator

San Diego, CA

. Planned & coordinated daily, weekly, and bi-monthly ship reports to

project upcoming shipments to inform import agent and European

customers of product arrival and possible delays

. Controlled over 15,000 containers of shipment with minimal returns and

rejections by customer

. Provided detailed shipping analysis for quarterly and annual reports

to the Board of Directors

. Decreased 50% of the training time and errors by creating protocols

with company standards

. Daily tasks included accounts payable, accounts receivable, financing,

hedging, order processing,

quality control, customer and vendor claims

. Created order confirmations for vendors and reviewed letter of credits

for any oversights

. Maintained organization of office by paper filing and e-filing

important documents for processing

AREAS OF EXPERTISE

. Supply Chain & Logistics . S&OP Planning

. Inventory Management

. Departmental Collaboration . New Process Development .

Database Implementation

. Master Data Quality . Cross-functional Team Member .

Microsoft Office Programs

EDUCATION

St. Mary's College

Moraga, CA

. MBA Professional Program, December 2010

. Emphasis: Finance

University of San Diego

San Diego, CA

. B.A., Business Administration, May 2002

. Emphasis: International Business, Supply Chain Management

. Minor: Spanish

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