Assistant, Clerk

**-** ******* **** *** * Astoria NY ***** (C): 917-***-**** (H): 212-***-**** Email: **************@*******.***

Randall Jimenez

Objective Having more than 15 years of experience in the Client Services industry, I would like the opportunity to work for a

company providing quality service to clients while furthering my career in sales and customer service.

Experience

Sur La Table New York, NY

2012 – 2014

Floor Supervisor / Assistant Manager Evening Shift

• Responsible for running weekly sales reports for mgmt. meetings

• Created and managed new employee trainings and creating customer care

scenarios

• Managed and coordinated restocking of floor merchandise

• Resolved escalating client issues with both in-store or online purchases

• Responsible for both stock room and sales floor staffing

Banana Republic New York, NY

2009 – 2012

Customer Service / Assistant Sales Manager

• Managed cash wrap desk and register staffing

• Responsible for scheduling stock room support staff

• Responsible for making daily sales quotas

2008 – 2009 CTM Media Group New York, NY

Distribution Auditor, Sales and Distribution Dept.

• Responsible for supervising the installation and maintenance of all

CTM display cases throughout the metropolitan area

• Supervised staff of 4 who were responsible for the installation and daily

maintenance of the CTM displays throughout the metro area

• Responsible for ensuring the maintenance staff met their daily

quotas

• Worked with sales department in prospecting clients and new locations

that enabled company growth

2002 – 2007 Broadway Premium Funding Corp New York, NY

Supervisor, Collections Dept.

2005 – 2007

• Assisted manager running department of 5 employees

• Assisted manager distributing workload to staff

• Responsible for running Excel reports on overdue premiums

• Responsible for ensuring staff met client call back quotas

• Ran reports on new and closed accounts

• Responsible for ordering and maintaining office supply stock

-2-

2002 – 2007 Broadway Premium Funding New York, NY

Corp con’t

Team Leader, New Accounts and

2002 – 2005

Customer Support

• Responsible for staff of 4

• Ensuring staff is entering all new

account information into Excel

spreadsheet

• Responsible for ensuring staff

provides quality customer support as well

as de-escalating any heated customer

situations

• Responsible for running all

commission reports for sales staff

1994 – 2002 World Travel Corp Jericho, NY

Corporate Travel Consultant

• Responsible for maintaining customer support for all business

accounts

• Managed billing and collections of overdue accounts

• Responsible for printing and distributing Excel reports for monthly

commissions and sales

1990 – 1994 American Airlines Corp. Dallas/Ft. Worth, TX

• Customer Care Specialist

• Reservations Agent for: Flights, Hotels, Car Rentals and Attractions

• Passenger Service Agent responsible for: Passenger Check-in,

Baggage Check-in, Passengers with Special Assistance Needs

• Cargo Services

Education

Hofstra University – Completed 3 years toward B.A.

1989 – 1992 Hempstead, NY

• Business Administration

• Finance

East Brunswick H.S.

1985 – 1989 East Brunswick, NJ

Fluent Bilingual Spanish, MS Excel, MS Word, MS Outlook

Skills

Furnished upon request

References

Contact this candidate