Manager Customer Service

Tuarian R. Butler

*** *.*** **.

(H) 704-***-****

Kannapolis, NC 28083

**********@*****.***

(C) 704-***-****

Career Summary

Over 15 years experience in customer service, collection and finance

industries with special skills in problem solving, communications, and

management training. A motivated, responsible leader who achieves and

exceeds company objectives, performs well in teams as well as independently

and effectively performing multiple tasks simultaneously.

Professional Experience

Regional Management Corporation of NC, Charlotte NC

2011 to present

Regional Finance is a growing consumer finance company that assists

potential customers with

installment loans, furniture loans and automobile loans. As one of the

leading finance companies

in North Carolina, Regional has one of the lowest delinquency programs and

collections in the

finance industry. Regional Finance is a leader in giving customers credit

experience, counseling

and a higher quality of life with providing credit, budget and spending

stability.

Assistant Branch Manager/Collections/Loan Officer

The assistant branch manager receives on-the-job training while working

directly under the supervision

of the branch manager, the generalized purpose of which is to assist the

branch manger, to learn the

finance business RMC's way, and to prepare to manage a branch office.

Specific duties:

Telephone past-due customers

Adjust past-due payment for current slow customers

Make outside calls and report activities on each customer to branch

manager. Bring customers to

branch office, or put them on phone with manager

Make written description and appraise value of collateral at customer's

residence. Make written comments

regarding the conditions of collateral. Make written recommendations to

branch manager for amount and term

for loan based on outside appraisal.

Assist in making monthly loan volume standard by soliciting loans over the

telephone and at counter.

Complete weekly progress report

Maintain daily tabulation if delinquency report

Close current renewal loans

Take and process credit loan applications

Sign checks for loans, branch expenses, and money remittances

Aaron's Sales & Lease Ownership, Huntersville, NC

2009 to 2011

As being today's leader in lease ownership and retail sales, our main goal

is to satisfy customers

those look for high quality items at a low cost and great lease terms,

which will become owners of

our merchandise within a two year term.

Manager Trainee/Sales Manager/Collections

The main specific duty is to maintain the acquisition and maintenance of

customers to qualify

them for a lease term that will get them towards ownership within 24

months.

Other duties:

Maintain and hold responsible for Sales floor at all times.

Make electronics, appliances, TV's, and all furniture on the showroom floor

available for purchase

Maintain all service issues and responsibilities for merchandise.

Follow all collection regulations and stay within company guidelines

Responsible for all employees' within sales department

Daily planning and strategy meetings for growth of store

Maintain responsibility for growth of store

Dunkin Donuts/Baskin Robbins Restaurant, Charlotte, NC

2007 to 2009

Dunkin Donuts is the leading provider of coffee brands and providing

excellent coffee, premium classic

breakfast sandwiches and fast and friendly service to get the morning

started right for all people in the workforce.

Store Manager, Asst. Manager

Performed specific management duties in a fast paced environment, while

also maintaining a safe workplace

for the employees' and guests'. Duties consisted of:

Prepping order for breakfast items

Taking daily, weekly, and monthly inventory

Schedule planning

Weekly and monthly promotions

Preparing supply order for Dunkin Donuts and Baskin Robbins

Maintaining proper maintenance to insure store ran up to it's full

potential

Data entry of ice cream and donut orders

Daily and weekly meetings to keep staff and management team motivated to be

the best team player

Olive Garden Restaurant, Concord, NC 2000 to

2007

Olive Garden is one of the leading providers of fine dining restaurants in

the food and beverage service industry in the United States.

Server, Certified Trainer

Provides excellent guest service to internal and external guest to ensure

the highest level of service. Ensure proper set up of the station and work

areas assigned and the smooth serving of food and beverage to all guests.

Consistently offer professional, friendly, and warm hospitality to all

guests.

Continuously performs as Top Server exceeding number requirements.

Communicate all service requirements to the respective team members

efficiently and effectively.

Perform all opening, side, and closing duties as well as daily and weekly

duties to set standards as outlined

in the Daily Task List and company guidelines.

Train new servers with the skills and abilities to exceed guest

expectations.

Effectively team with management to motivate staff and lay foundation to

provide comfortable and

inviting atmosphere for public.

Enthusiastically respond to guest regarding questions about food items,

beverages and wines in

an informative and helpful way.

Received Employee of the Month Award.

Received Million Dollar Club Award.

Education

University of Phoenix-Charlotte, NC

Associate of Arts in Business

A. L. Brown High School-Kannapolis, NC

High School Diploma

Achievements

Top 50 Senior

3 year Football Varsity starter

Football Team Captain

1994 ESPN All Madden Team

Skills

Microsoft Office

Power Point

Word

Excel

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