Customer Service Human Resource

Robert Clark

*** ***** **** **** 860-***-****

Glastonbury, CT. 06033 ***************@*****.***

Human Resource & Administrative Professional

PROFILE

I am an experienced and reliable professional with an extensive array of Human Resource and

Business skills, seeking small to midsized companies in an HR or Administrative role to enhance

and improve your current work climate, processes and bottom line.

CORE COMPETENCIES

Excellent talent acquisition & Crisis management and response

staffing abilities Excellent organizational & priority

Strong administrative & problem setting skills

solving skills Experienced trainer, mentor and

Effective administrator of counselor

insurance and benefit programs Exceptional internal and external

Performance evaluation and customer satisfaction skills

employee development Strong interpersonal and listening

Excellent conflict skills

resolution skills Ability to handle concurrent

Strategic planning and demands

Execution Broad skill sets transferable to all

Cost reduction initiatives industries

EMPLOYMENT HISTORY

ADMINISTRATIVE ASSISTANT Jan 2014 – Present

Glastonbury Community Church, Glastonbury, CT

• Provide comprehensive administrative assistance and support to the Pastor

• Create bulletins and develop PowerPoint presentations for weekly services

• Oversee emails, reply or forward to Pastor

• Answer phones and greet visitors

• Adjust musician’s soundboard for audio/visual services

• Produce and distribute public relations and other communication materials

SALES AND MARKETING CONSULTANT July, 2014 – Present

Meerweb Designs LLC, Glastonbury CT

• Develop marketing plans to increase client base for this website development company

• Provide advice on increasing sales, improving customer service and public relations

ADMINISTRATION & OPERATIONS CONSULTANT 2011 - Present

Power Systems Solutions, Sayville, NY

• Provide comprehensive administrative support in a start up a co-generation engineering firm

• Manage back office support including developing policies and procedures for new hires

• Developed recruitment strategies for engineers based on current workflow activity

• Clients included Mt. Sinai Hospital and Beth Israel Hospital in N.Y.C.

DIRECTOR OF HUMAN RESOURCES 2008 - 2011

Early Childhood Centers of Springfield, Springfield, MA

Directed all HR functions in one of the largest single site preschool education agencies in

Massachusetts, responsible for the daily Education, Care and Nutrition for 375 children.

• Managed Recruiting and Staffing

• Negotiated renewals and administered all benefit programs

• Managed Workers Compensation Program: opened claims, identified root causes and developed

corrective action

• Decreased overall turnover from over 20% to 2% by increasing hiring standards

• Filed Unemployment Claims and represented company in contesting claims

• Ensured file compliance to satisfy MA state annual licensing and education inspections

• Assisted Directors of Education and Social Services to ensure compliance and subsequent

application for NAEYC (National Association and Education of Young Children) certification

DIRECTOR OF HUMAN RESOURCES 2001 - 2008

Evergreen Health Care Center, Stafford Springs, CT.

Evergreen is a 315 employee 24/7 operation in a JCAHO accredited upscale, skilled nursing facility

with 150 residents.

• Managed Recruiting and Staffing

• Negotiated and Administered all benefit programs

• Chaired our Workers Compensation committee to implement and manage a self-funded workers

compensation insurance plan saving $50,000 the first year

• Eliminated the use of temporary nursing staff resulting in savings of $100,000

• Worked with the Directors of Nursing, Staff Development and Scheduling to develop an

in-house Certified Nursing Assistant certification program

• Developed and delivered training programs to all department heads

• Passed all yearly state health care inspections with no HR deficiencies

PRIOR POSITIONS

DISTRIBUTION, PLANT & HUMAN RESOURCE MANAGER 1985 – 2001

Blooms Incorporated, Enfield, CT

Managed Distribution, Fleet Delivery, Operations, Building Maintenance, Security, HR and Office

Administration for headquarters and three branch locations in CT and MA

WAREHOUSE MANAGER 1975 -1985

LEGO Systems, Enfield, CT

Managed Warehouse Operations and relocation project to Enfield, CT

SOFTWARE PROFICIENCY

Microsoft Office Suite: Outlook, Work, Excel and PowerPoint

HRIS Platforms: ADP, Ceridian, PeopleTrak and Kronos

EDUCATION TRAINING & AFFILIATIONS

A.S., Business Management, Asnuntuck Community College

Taking SPHR exam in Spring of 2015

Notary Public

Member, Toastmasters International

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