Customer Service Manager

Michelle Smith

**** * *****, #***

Wichita, KS **207

*****************@*****.***

HR Department,

I would like to take a moment to highlight some of my qualifications and goals for when I join

your team. I have been responsible for management duties over departments, offices, and entire

locations, becoming very much a “people person” in a fast- paced work environment. I enjoy

researching and problem solving any solutions that may arise.

I am a quick learner with strong verbal/written communications and enjoy the sharing of

knowledge that I know and the willingness to receive it, as well. I can work independently, being

self- motivated or as a team player. This will lead to job advancement and long-term employment

while making myself available for relocation &/or travel. I am currently furthering my education,

which will allow me to become a great asset to your company in present and future markets, as

they become available.

Again, thank you for your time and I look forward to the opportunity to discuss my credentials

further.

Respectfully,

Michelle Smith

Michelle Smith *****************@*****.***

8807 E Harry, #811, Wichita, KS 316-***-****

Education

Friends University, Wichita, KS Graduated May 2013

Bachelors in Accounting & Business Administration

Friends University, Wichita, KS Anticipated Graduation in May 2017

Global MBA in Accounting

Professional Training

• Global Certified Internal Auditing license- In Progress

• Furthering education to obtain my Certified Public Accounting license

• Active member of the Wichita Chapter for the Institute of Internal Auditors Organization

• Notary Public for the State of Kansas, expires May 12, 2018

Relevant Skills and Qualifications

• Microsoft Word, PowerPoint, Excel, Access, SharePoint and other message boards

• Peachtree, Quick Books, Oracle, A/R, A/P, Payroll, and Credit Analyst

• AS400, AT&T toolbars/programs, customer service, local, repair, billing, and high

escalated accounts departments, 10-key, general office equipment, 45-50 WPM, set-up

and maintaining of multiple accounts, and skip-tracing, always cross-trained.

• Projects for CFO and COO, training, setting up new locations, establishing professional

and friendly communication with new and existing vendors and banks, and traveling for

corporate when needed.

• Auditing internally for finance and compliance, having knowledge of all legal regulations

and licensing for the business, collection knowledge in different states for commercial

and personal accounts, including all bankruptcy laws, communicating and building

rapport with state departments, analyzing contracts and processing credit checks for

businesses through Dun & Bradstreet, researching any breach of contracts.

• Management skills to train and adapt to different work environments, handling escalated

issues, good time management skills, multi-task, detail- oriented, good listener, very

ethical, and able to motivate and encourage others.

Work Experience

Anderson Financial Services, LLC, Office Manager, Wichita, KS 2005-2014

Department Of Commerce, Census Field Worker, Kansas 2010

Midwest Service Bureau, Collection Agent, Wichita, KS 2003-2005

Ionex Telecommunications, Universal CSR, COO Business Accounts Liaison, and

Credit Analyst Department Manager, Wichita, KS 1995-2003

Personal References:

1. Phillip Smith, brother, biochemist, Wichita, KS 316-***-****

2. Beth Smith, sister-in-law, bookkeeper, Wichita, KS 316-***-****

Business References:

3. Walter Saguache, co-worker, Office Manager, Liberal, KS 620-***-****

4. Velma Horner, employee, Customer Service Rep, Wichita, KS 316-***-****

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