Customer Service Representative

LAUREL MEAKER

**** ******* ***., *** ***

Chevy Chase, MD 20815

********@*****.*** 214-***-****

Objective:

A highly personable and motivated person looking to re-enter the work force.

Qualifications:

Strong ability to relate and communicate with others; self-starter with the ability to

independently take on and complete tasks; strong organizational skills with the ability to

multi-task; enthusiastic worker with a passion for learning new information each and

everyday; computer savvy with Microsoft Word proficiency.

Education:

Guelph University - Guelph, Ontario, Canada

Bachelors Degree - Sociology

WORK EXPERIENCE:

The Retreat Salon & Spa - Front Desk/Customer Service, 2006-2007

Responsible for answering phones, making appointments and guiding customers with

questions on products and treatments available.

LINC School - School Secretary, 1997-1998

Responsible for all clerical tasks in the school office, including class registration,

overseeing operating expenses for running the English as a Second Language Program,

assisting teachers with their daily teaching plan, and assisting English as a Second

Language students with their program.

Bell Canada - Customer Service Representative, Legal Secretary, Claims Representative,

1980-1986

Customer Service Representative – Representing the integrity of the company; assisting

in finding solutions for customers with a variety of questions and service issues.

Legal Secretary - Private secretary for one of Bell Canada’s lawyers; responsible for all

correspondence and appointments; assisting with reviewing documents and contracts; in

charge of maintaining and organizing the law library for the company.

Claims Representative – Acting as an agent for the company's insurance/claims

department; dealing directly with customers who had a claim against the company or

whom the company had a claim against.

LIFE EXPERIENCE:

Regular volunteer at my children's school from 1993-2001.

Served on the executive board of high school baseball Booster Club for 3 years.

Served on the executive board of high school Drill Team for 2 years.

Moved to the United States in 2001; dual citizen of Canada and the US as of 2007.

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